Management

Oliver M. McCarthy

** ******** ******, ********, ** 02188 Cell: 774-***-****

******.**********@*****.***

EDUCATION

April 2014 Public Affairs Ireland

Institute of Commercial Management (ICM) Certificate

in Freedom of Information

Sept 2012- Sept 2013 UCD Michael Smurfit Business School

- Dublin, Ireland

Triple Crown of Accreditation (AACSB, EQUIS, AMBA)

MSc in Management- Grade 3.3 GPA /(2.1 Honours)

Sept 2009-June 2012 University College Cork - Cork,

Ireland

B.A. Arts - Grade 3.3 GPA / (2.1 Honours)

Joint Honours: Economics and Geography

February- April 2011 Park Studio Milltown Park College -

Dublin, Ireland

Certificate for Television Production, Directing & Presenting

EXPERIENCE

RT National Broadcaster (Radio/Television Ireland) January -

June 2014

Risk Management Associate

. Developed new risk registers for the individual business divisions of the

organization

. Implemented new risk management techniques, benefits and findings from an

external EY consultancy report on risk management

. Drafted new risk registers on Microsoft Excel for the internal audit and

risk committee

. Worked with the head of statutory compliance on freedom of information

requests from the general public and journalists

. Acknowledged requests and drafted responses to freedom of information

requests

. Logged political parties appearances on shows for elections under the

head of broadcasting compliance

Marks and Spencers, Cork, Ireland October -

December, 2009-2013

Sales Assistant

. Worked in team setting to meet monthly sales target

. Adhered to market research to ensure products are selling

. Responsibility of cash and operating the till

. Dealing effectively with customer queries

. Effectively meet targets to reduce waste more on a weekly basis to reduce

costs

East Coastfm: Wicklow, Ireland March -

August 2013

Production Assistant

. Adaptable to work in different environments of the station when needed

. Worked in all aspects from production, news room, studio work &

promotions

. Developed excellent communication skills through working in teams and

external stakeholders

Abtran Call Centre - Cork, Ireland June -

October 2010

Sales Advisor for Eflow M50

. Efficiently answered heavy inbound call volumes on a daily basis often

exceeding 85 a day

. Utilized interpersonal and communication skills required to deal with

irate customers

. Developed a strong customer service ethos through continuous training and

up-skilling

. Worked in team setting to meet targets such as promoting the most tags

for new cars

. Complied with strict data protection rules and regulations and liaised

with colleagues in problem solving

. Accomplished certain targets such as KPI's on a weekly basis

COMPUTER SKILLS - Proficient using: Microsoft Excel, Word, PowerPoint,

Outlook

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