Customer Service Manager

Location:

Salary:

30000

Posted:

April 10, 2015

Sheila Andrews

Email: ********@*******.***

Experience:

Jewel Osco – Glen Ellyn, IL August 2010 – Present

Assist customers in a friendly, courteous, and prompt manner, balance the tills, do returns and exchanges, and try to make

every customer feel great when they leave our store.

STI Trans Inc. – Crystal Lake, IL April 2008 – December 2009

Accounting Clerk

Processed the entire payroll for drivers and employees. Responsible for all accounting transactions, accounts payable and

accounts receivable, check writing and invoicing with QuickBooks. Performed record keeping for Illinois Fuel Tax

Administration requirements. Set up appointments for delivery and pick up.

Midwest Steel Blanking – Lombard, IL August 2005 – April 2008

Office Manager

Managed accounts receivable and payable departments, worked within deadlines. Input data entry of all incoming sales

orders and purchase orders. Worked very closely with the Inventory Department to verify inventory accuracy. Assisted

company President, General Manager, Sales Manager and sales team. Oversaw all inbound and outbound freight and

scheduled transportation. Managed four general office employees.

National Teachers Life Insurance – Addison, TX March 2001 – April 2005

New Business Processor

Verified information for new insurance policies, updated policies and coordinated with underwriters to ensure accuracy.

Strong attention to detail with minimal errors. Sent correspondence to applicants regarding their eligibility. Was promoted

within two years from Application Verification Clerk

Plano Orthopedic – Plano, TX January 2000 – March 2001

Workers’ Compensation Clerk

Verified workers’ compensation insurance and scheduled appointments for patients. Issued medical billing for workers

compensation patients which required selection and delivery of the required documents.

Education:

Graduated 1992

Appleton East, Appleton WI High School

College of DuPage, Glen Ellyn General Education, Accounting 2006 – 2007

Northwestern College, Online Accounting, General Education 2011 – Present