Customer Service Office

Jemima C. Bohac

*** ***** ***** * Grayslake, IL *0030 * 224-***-**** * ***********@*****.***

Skills and Qualifications

• Creative problem solving abilities, attention to detail and accuracy, commitment to internal and external

customer service.

• Represents employer with competence and reliability.

• Professional interpersonal, self-presentation, negotiation, verbal and written communication skills.

• Strong analytical and organizational skills and the ability to work with minimal supervision.

• Proficient in general business procedures and capable of prioritizing workflow.

• Ability to use general office equipment, central switchboard, fax, binding equipment, shredder, copier,

printer, postage machines, and related.

• Excellent written and oral communication abilities.

• PC proficient with in SAP, Microsoft Word, Excel, Outlook, Access, Power Point, Cyberquery, Gagetrol 5,

BAAN, Quick Books, Adobe Acrobat, Internet, and Q-Solve, SalesForce.com, CAD drawings (reading and

interpreting).

• ISO Training 2005 and ISO Certification 2006

Experience

Ragsdale Inc. – Lake Bluff, IL

Sept. 2014 – Dec. 2014

Office Administrator

Processing payroll on a weekly basis.

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Paying bills on an on going basis.

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Reconciling the credit card and bank account statements on a monthly basis.

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Answering office phones.

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Assisting supervisor with tasks as requested (spreadsheet creation, material ordering, etc.).

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Yaskawa America Inc. – Waukegan, IL

Temp March 2010 – Nov. 2010 Permanent Nov.2010 – July 2014

Facilities Administrator

• Administrative support services for the Director, Facilities and Office Services and F.O.S. staff.

• Effectively and proficiently coordinate with external companies for safety and certificate of

insurance requirements.

• Created, organized and executed the procurement of supplies, services, and facility requirements.

• Conducted negotiations with suppliers to reduce annual supply costs by 5K.

• Implement corrective actions necessary to maintain a reliable, cost competitive supply of suppliers

for facility services, and requirements with saving of 75k.

• Implemented database and schedules for preventative maintenance, and including a CMMS

nomenclature for all facilities building and equipment labeling.

Parkson Corporation - Vernon Hills, IL

Dec 2005 - May 2009

Buyer, Aftermarket, Warranty, Inventory parts

• Successfully negotiated with vendors for optimal pricing in the acquisition of parts for

manufactured equipment.

• Responsible for processing customer purchase, production and replenishment orders and

ensuring product was shipped in a timely manner effectively within the MRP system.

• Played a key role in company’s ISO Certification process by serving as a Lead Internal auditor for

3 years.

• Planning and scheduling for the maintenance for proper levels of inventory for Production

department to minimize overhead and reduce margin erosion to improve lead time times and overall

bottom line.

• Team leader in the creation and maintenance of spreadsheets and reports utilizing Baan’s MRP

system thru Cyberquery to achieve company-wide database accuracy.

F & S Signs - Long Grove, IL Oct 2002 - May 2005

Office Manager

• Served as mentor and supervisor to approximately 5 employees during course of employment.

• Supervisory duties included scheduling and delegation of daily tasks, contributing to employee

performance appraisals, training and evaluating new employees, and conflict resolution.

• Responsible for company payroll, accounts receivable, and accounts payable utilizing Quick

Books software.

• Performed essential office duties such as phone reception, customer service, filing, and expediting

new sales orders.

• Experienced with facility tool and machine operation.

Principal Manufacturing - Broadview, IL Jul 2002 - Oct 2002

Quality Control Engineer Intern

• Assisted Senior Engineers with analysis and trouble-shooting of test room and line defects to

ensure quality standards were met concerning manufactured parts.

• Conducted vigorous audits of company’s suppliers to confirm incoming product integrity.

• Primarily responsible for accountability of gage inventory via Gagetrol 5 software.

• Assisted in data collection and inventory collection parts manufactured.

Education

Southern Illinois University of Carbondale, Carbondale, IL

Attended (1998-2002) & received (2004)

Engineering Student Council, Industrial Technology Representative, 2000 - 2002

American Society for Quality, Vice President, 2001 - 2002

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