Technical Support Technician
Resume:
Ernesto M. Stewart Jr.
Severn MD, 21114
**************@*****.***
Highly motivated, Comp TIA A+ certified professional, valuing teamwork,
possessing initiative, and exhibiting vision, with a recognized ability to
exhibit tangible achievements; seeking to acquire a position with an
organization that offers a position of responsibility that presents
challenges. Results oriented with over fifteen years of expertise
providing Desktop/Level 2 Help Desk Support; exhibited systematic planning
capabilities while functioning as a Junior Network Technician; possesses a
demonstrated propensity to produce favorable results. Core competencies
include, but are not limited to; installing various hardware components
including: System Boards, RAM, SCSI devices, IDE Devices, CD/DVD-ROM,
Fiber Optic and CAT 3/4/5 wiring and Network Adapters, MFD's,
Blackberries, Smartphone's and I devices. Proficient in adding/deleting
user's and objects in Active Directory to include rights and security,
also skillful in configuring wireless devices on a network. Performed
duties as Network Administrator setting up e-mail account, user account
and granting access as needed on different platforms. At ease in fast
paced, high stress environment requiring strict attention to detail and
meticulous follow through. Proven aptitude to work on multiple projects
and tasks and interact with various organizations (internal and external)
concurrently.
Professional Development
A/S Network Engineers, Florida Career College
A/A Central Texas College (is this an associate's degree?)
Troy State University, Completed 84 Credit Hours
Training
2004 Certificate of Achievement IMO Basics MS2151, MS 2285, MS1026
2003 Certificate of Technical Support: Identifying, Adding, and Removing
PC System
2003 Certificate of Technical Support: Network Support
2003 Certificate of Technical Support: Safety and Preventive Maintenance
2003 Certificate of Technical Support: PC Diagnostics and Repair
2003 Certificate of Technical Support: PC Configuration I
2003 Certificate of Technical Support: PC Configuration II
1998 Certificate Microsoft/SA-385 Solaris Admin Workshop
Professional Experience
Apr 2014-Jan 2015
Helpdesk
2015Rockwell Collins (ARINC)
Annapolis, MD
. Assisting User in configuring 2nd factor of Authentication (Soft
Token) using Entrust Identity Guard on their Smart Phone to
authenticate to the VPN.
. Installs a variety of internal use Software to a diverse group of user
spread out at Airports all over the world.
. Assists user with troubleshooting issues with Microsoft Office
products to including Outlook 2010
. Assists in analyzing internal or external customers' needs, and
determines equipment and software requirements for solutions to
problems by means of automated systems
Oct 2012-Apr 2014
Helpdesk
Randstad Technology/University of Maryland University College
Largo, MD
. Provides computer help desk support via telephone communications with
end-user.
. Performs diagnostics and troubleshooting of system issues,
documenting help desk tickets/resolutions, and maintained equipment
inventory lists.
. Liaised between customers and technical teams while furnishing first
line support to users requiring assistance with information
technology issues and problems.
. Contributed to training and orienting new staff on computer policies
and procedures.
Feb 2007-Jun 2011 Distributed Computer
Support Specialist
State of Florida
Miami, FL
. Performed duties as an Administrator setting up e-mail account (Lotus
Notes), user account and granting access using Active
Directory/Novell Directory Services.
. Aided and ensuring hardware/software compatibility; and coordinated
and/or modified user requirements in terms of existing and projected
computer capacity and capabilities.
. Provided assistance as in-house helpdesk and technical support by
phone and in person to facilities staff.
. Assisted with the installation of computer systems on site and for
existing and new customers to include maintenance and IMAC
requirements.
. Performed upgrades on existing computer systems to include server
2003, 2008
. Monitored Peregrine Service Center and updated system as work was
completed.
Apr 2006-Nov 2006 Network
Technician
Mas Tech
Chattanooga, TN
. Performed configuration of RuggedCom Routers and Switches for the
Department of Transportation
. Responsible for Rewiring Racks to be more efficient and cutting
cooling cost and increasing cooling efficiency
. Installed and Upgraded Parts and Software on development and test
servers
. Proficient in Trouble shooting network connectivity issues and
repaired
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