MARICEL PASCUA DELA CRUZ, MBA

Contact Details

Address : Block 1, Lot 2, Capitol Hills Subdivision, Alibagu, Ilagan City, Isabela 3309 Philippines

Mobile No. : +639*********

Home Phone No. : (078-***-****

Email : aco492@r.postjobfree.com

Personal Particulars

Age : 35 years

Date of Birth : 17 June 1979

Nationality : Filipino

Gender : Female

Marital Status : Married

Passport No. : EB2320639

Educational Qualifications

Qualification : Post Graduate Diploma

Field of Study : Master in Business Administration

Institute/University : St. Ferdinand College, Ilagan, Isabela, Philippines

Graduation Date : March 2003

Qualification : Bachelor's Degree

Field of Study : Bachelor of Science in Business Administration

Major : Management

Minor: : Accounting

Institute/University : Isabela State University, Echague, Isabela, Philippines

Graduation Date : March 1999

Certification

Civil Service Professional Eligibility (1999)

Rating: 82.16%

Experience

Experience Level : Total 14 Years of Experience

Employment History

: IBM Philippines, Inc.

Company Name

Position Title : HR Specialist

Specialization : Human Resource Management

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Industry : BPO

Duration : March 2013 – October 2013

Work Description :

handles and processes documents of American Airline applicants

performs other office work load as directed by the Supervisor

: Nusa Laila Puteri School – Jangsak Branch, BSB, Brunei Darussalam

Company Name

Position Title : Secondary Teacher

Specialization : Commerce

Industry : Education

Duration : Feb 2010 – December 2012

Work Description :

teaches Commerce and Geography and basic Computer subjects to Secondary students

performs other office work loads as directed by the Supervisor

: Convergys Philippines Incorporated Makati City, Philippines

Company Name

Position Title : Resolutions Desk/ Supervisor

Position Level : Junior Executive

Specialization : Customer Service

Industry : Call Center / IT Enabled Services / BPO

Duration : February 2009 Jan 2010

Work Description :

handles customer calls and resolves clients' issues properly

others as directed by the team leader

: Isabela State University Ilagan, Isabela, Philippines

Company Name

Position Title : Instructor I (Full time)

Position Level : Senior Executive

Specialization : Basic Accounting

Industry : Education

Duration : 2007 2008

Work Description :

taught tertiary level students with the following subjects: MANAGEMENT, BASIC ACCOUNTING, and SOCIAL SCIENCES

was appointed as College Secretary for the school year 2007 2008 and performed the following functions:

* gathers relevant data for generating department reports

* takes minutes during departmental meetings

* coordinates department events/ activities

* others as directed by the College Dean

: Isabela State University Ilagan, Isabela, Philippines

Company Name

: Executive Secretary/ PART TIME INSTRUCTOR

Position Title

Position Level : Junior Executive

Specialization : Clerical/Administrative Support/ Academe

Industry : Education

Duration : 2004 2007

Work Description :

teaches BASIC ACCOUNTING and BASIC ENGLISH as part time Instructor

responsible for making outgoing business communications

gathers relevant data for making quarterly/ semi annual/ annual campus reports

files and organizes incoming communications

takes minutes during executive and campus meetings

arranges meetings and appointments for supervisor

makes and receives outgoing and incoming calls

others as directed by supervisor

: Cybertrack Computer Center Ilagan, Isabela, Philippines

Company Name

Position Title : Manager

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Position Level : Manager

Specialization : Customer Service

Industry : Computer / Information Technology (Software)

Duration : 2002 2004

Work Description :

accepts encoding and printing jobs for projects, exams, and invitations

conducts tutorial lessons in word, excel, and powerpoint

provides internet service to customers

: Isabela Provincial Capitol Ilagan, Isabela, Philippines

Company Name

Position Title : Data Encoder

Position Level : Junior Executive

Specialization : Clerical/Administrative Support

Industry : Government

Duration : Apr 2000 June 2001

Work Description :

encodes and prints documents needed by the office

acts as secretariat during the conduct of trainings

assists in the preparation of seminars

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: St. Peter Life Plan, Inc. Ilagan, Isabela, Philippines

Company Name

Position Title : Marketing Supervisor

Position Level : Junior Executive

Specialization : Customer Service

Industry : Insurance

Duration : Nov 1999 2000

Work Description :

goes on field to meet new clients and update payments of old clients

does a monthly report on sales

promote products of the company

entertains new clients that visit the office

: Systems Technology Institute Ilagan, Isabela, Philippines

Company Name

Position Title : Registrar/ Frontliner

Position Level : Junior Executive

Specialization : Clerical/Administrative Support

Industry : Education

Duration : Apr 1999 Aug 1999

Work Description :

acts as frontliner

assists students in the enrollment

does the time schedule of subjects

keeps records of grades of students

checks the tuition fee payments of students and updates them for their payments

: PLAN International Ilagan, Isabela, Philippines

Company Name

Position Title : Research Enumerator

Position Level : Fresh / Entry Level

Specialization : Clerical/ Administrative Support

Industry : NGO

Duration : Dec 1998 1999

Work Description :

collects data from PLAN International registered families

makes a daily report on data collected

Skills

Skill Years Proficiency

Writing >5 Advanced

MS Office >5 Advanced

Administrative Support >5 Advanced

Languages

(Proficiency: 0=Poor 10=Excellent)

Language Spoken Written

English 10 10

Filipino 10 10

Bahasa Malaysia 5 5

References

: Dr. Marcelino Gapultos, Jr.

Name

Position : Management Specialist

Company : SEAMEO VocTech Brunei Darussalam

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Telephone : 673-***-****

Email : aco492@r.postjobfree.com

: Atty. Voltaire B. Ramos

Name

Position : College Instructor

Company : Isabela State University, Ilagan, Isabela, Philippines

Telephone : 063 927-***-****

Email : aco492@r.postjobfree.com

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