Customer Service Executive
Resume:
MARICEL PASCUA DELA CRUZ, MBA
Contact Details
Address : Block 1, Lot 2, Capitol Hills Subdivision, Alibagu, Ilagan City, Isabela 3309 Philippines
Mobile No. : +639*********
Home Phone No. : (078-***-****
Email : ******@*****.***
Personal Particulars
Age : 35 years
Date of Birth : 17 June 1979
Nationality : Filipino
Gender : Female
Marital Status : Married
Passport No. : EB2320639
Educational Qualifications
Qualification : Post Graduate Diploma
Field of Study : Master in Business Administration
Institute/University : St. Ferdinand College, Ilagan, Isabela, Philippines
Graduation Date : March 2003
Qualification : Bachelor's Degree
Field of Study : Bachelor of Science in Business Administration
Major : Management
Minor: : Accounting
Institute/University : Isabela State University, Echague, Isabela, Philippines
Graduation Date : March 1999
Certification
Civil Service Professional Eligibility (1999)
Rating: 82.16%
Experience
Experience Level : Total 14 Years of Experience
Employment History
: IBM Philippines, Inc.
Company Name
Position Title : HR Specialist
Specialization : Human Resource Management
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Industry : BPO
Duration : March 2013 – October 2013
Work Description :
handles and processes documents of American Airline applicants
performs other office work load as directed by the Supervisor
: Nusa Laila Puteri School – Jangsak Branch, BSB, Brunei Darussalam
Company Name
Position Title : Secondary Teacher
Specialization : Commerce
Industry : Education
Duration : Feb 2010 – December 2012
Work Description :
teaches Commerce and Geography and basic Computer subjects to Secondary students
performs other office work loads as directed by the Supervisor
: Convergys Philippines Incorporated Makati City, Philippines
Company Name
Position Title : Resolutions Desk/ Supervisor
Position Level : Junior Executive
Specialization : Customer Service
Industry : Call Center / IT Enabled Services / BPO
Duration : February 2009 Jan 2010
Work Description :
handles customer calls and resolves clients' issues properly
others as directed by the team leader
: Isabela State University Ilagan, Isabela, Philippines
Company Name
Position Title : Instructor I (Full time)
Position Level : Senior Executive
Specialization : Basic Accounting
Industry : Education
Duration : 2007 2008
Work Description :
taught tertiary level students with the following subjects: MANAGEMENT, BASIC ACCOUNTING, and SOCIAL SCIENCES
was appointed as College Secretary for the school year 2007 2008 and performed the following functions:
* gathers relevant data for generating department reports
* takes minutes during departmental meetings
* coordinates department events/ activities
* others as directed by the College Dean
: Isabela State University Ilagan, Isabela, Philippines
Company Name
: Executive Secretary/ PART TIME INSTRUCTOR
Position Title
Position Level : Junior Executive
Specialization : Clerical/Administrative Support/ Academe
Industry : Education
Duration : 2004 2007
Work Description :
teaches BASIC ACCOUNTING and BASIC ENGLISH as part time Instructor
responsible for making outgoing business communications
gathers relevant data for making quarterly/ semi annual/ annual campus reports
files and organizes incoming communications
takes minutes during executive and campus meetings
arranges meetings and appointments for supervisor
makes and receives outgoing and incoming calls
others as directed by supervisor
: Cybertrack Computer Center Ilagan, Isabela, Philippines
Company Name
Position Title : Manager
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Position Level : Manager
Specialization : Customer Service
Industry : Computer / Information Technology (Software)
Duration : 2002 2004
Work Description :
accepts encoding and printing jobs for projects, exams, and invitations
conducts tutorial lessons in word, excel, and powerpoint
provides internet service to customers
: Isabela Provincial Capitol Ilagan, Isabela, Philippines
Company Name
Position Title : Data Encoder
Position Level : Junior Executive
Specialization : Clerical/Administrative Support
Industry : Government
Duration : Apr 2000 June 2001
Work Description :
encodes and prints documents needed by the office
acts as secretariat during the conduct of trainings
assists in the preparation of seminars
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: St. Peter Life Plan, Inc. Ilagan, Isabela, Philippines
Company Name
Position Title : Marketing Supervisor
Position Level : Junior Executive
Specialization : Customer Service
Industry : Insurance
Duration : Nov 1999 2000
Work Description :
goes on field to meet new clients and update payments of old clients
does a monthly report on sales
promote products of the company
entertains new clients that visit the office
: Systems Technology Institute Ilagan, Isabela, Philippines
Company Name
Position Title : Registrar/ Frontliner
Position Level : Junior Executive
Specialization : Clerical/Administrative Support
Industry : Education
Duration : Apr 1999 Aug 1999
Work Description :
acts as frontliner
assists students in the enrollment
does the time schedule of subjects
keeps records of grades of students
checks the tuition fee payments of students and updates them for their payments
: PLAN International Ilagan, Isabela, Philippines
Company Name
Position Title : Research Enumerator
Position Level : Fresh / Entry Level
Specialization : Clerical/ Administrative Support
Industry : NGO
Duration : Dec 1998 1999
Work Description :
collects data from PLAN International registered families
makes a daily report on data collected
Skills
Skill Years Proficiency
Writing >5 Advanced
MS Office >5 Advanced
Administrative Support >5 Advanced
Languages
(Proficiency: 0=Poor 10=Excellent)
Language Spoken Written
English 10 10
Filipino 10 10
Bahasa Malaysia 5 5
References
: Dr. Marcelino Gapultos, Jr.
Name
Position : Management Specialist
Company : SEAMEO VocTech Brunei Darussalam
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Telephone : 673-***-****
Email : *********@*****.***
: Atty. Voltaire B. Ramos
Name
Position : College Instructor
Company : Isabela State University, Ilagan, Isabela, Philippines
Telephone : 063 927-***-****
Email : *************@*****.***
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