Bilingual Team Leader ( Calls Center ) English, French .
Resume:
Bahati Kyungu Mpanga
Toronto, Ontario M1R1P8
Tel: (647-**-*****
Email: ********@*****.***
Personal Profile
Personal attributes include the ability to establish and maintain
productive relationship with people of all types. Capacity to perform
independently or to work as a team, practical sense of priorities and the
action needed to finish a task, knowledge of good Customer Service job.
Possess a valid and a clean G License
High Qualification Skills.
Strong Communication Skills
Interpersonal Skills
Problems solves Skills
Interpretation / Translation Skills
Organizational Skills
Objective
Looking for a position as a Bilingual team leader ( Call Center )
Employment
2012-2013 PR Exchange Company Inc. (Bilingual Agent)
I worked for PR Exchange in conjunction with Canada post. calling people
on behalf of Pitney Bowes, who is the specify solution provider;
Professionally interact with customers by using tactic and ease; try to
show them positively
The advantage of the new product; so they can grow up their business by
using the postage
Meter machine.
Dealing with angry customers by using tactics.
Politely managed to handle customers inquiries on the phone.
Always reach customers satisfactions before hang up.
Positively using tactics to convince customers mind; so they buy the
product.
(the convenience was to help customers to get Canada post in their office)
2012 Optima Communication international Inc.(Bilingual
Agent)
I worked for Optima Communication in conjuction with Scotia Bank.
professionally interact with customers by using tactic and ease; try to
show them the advantage of the new product, so they can buy the Accidental
death insurance.
Helped customers to get the insurance certificate.
Dealing with angry customers by using tactics.
Calculate the insurance coverage.
Wisely proceed with insurance concellation for customers.
Calculate the insurance premium benefit.
2013-2014 Labour Source
Handled packaging product.
Ensure the product are well organized
Inspect the code of the label before shipping.
2014-2015 ABL
Working in home depot
Using home depot gun to scan all the specific products needed.
Scan the right product to the designated area only.
Knowledge of computer.
Ensure the product is loaded to the designated area before shipping.
Inspect the code of the label before shipping.
Well organize the products.
2010 Temporary work solution
Handled packaging products.
Receiving and shipping.
Inspecting the code of the label before shipping.
Ensure the products are well organized.
2007 - 2009 Security Patrol.
Controlled access to busy hotel issued passes and directed visitors to
appropriate areas.
Patrolled assigned areas to guard from theft, vandalism and fire.
Able to proceed with Occurrence shift and Daily shift report to Management.
Ensure safety of doors for Guests on time.
Managed to check Hotel Air condition and safety by checking alarms system
hourly.
Followed radio procedures and responded to fire alarms and other
emergencies.
De-escalated potentially volatile situations with customers with tact and
ease.
2003 -2006 Patrick Store
Answered phone calls in a professional and courteous manner
Helped customer make orders
Kept records of sales orders for clients
Dealing with angry customers by using tactics and ease.
Education
2010 Security Guard License, Canada.
Centre for Security Training and Management Inc.
2010 First Aid and CPR, Canada.
Canadian Red Cross
2002 Business Administration Diploma
Elimu Institute
2013-2014 completed the Healthy and Safety Training at work with
Labour Source Ministry
Very experienced( labour work)
Volunteer Experience
2009 Pres.Canora - Researcher
Conducted online research for Canora Journal Articles.
Typed articles for Canora Journals using Microsoft Word.
Interacted with employees and customers in a professional manner.
Languages
Fluent in English, French, Swahili and Lingala.
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