VMware Administrator

Bharath Babbur S Mobile # 984-***-****

Email :

*************@*****.*** (Pref.)

*************@*******.***

Career Objectives To secure a technically challenging position in a

high growth company with considerable growth opportunities

for self. Being a constant student to learn and implement

new technology with positive results for both the company

and aiding self growth.

Education SSLC - Completed in 2001 - 71% - BHS Jayanagar - State

board

1st PUC - Completed in 2002 - 60% - Jain College - VV puram -

B'lore

Diploma - Completed in 2005 - 69% - Diploma in Mechanical Eng. -

DTE

B.SC - Completed in 2012 - 3.8 GPA - B.Sc in Computer Science

Previous IBM India Pvt. Ltd - 3rd Nov 2009 - Till Date

Employment Unisys India Pvt. Ltd - 27th Dec 2007 - 2nd Nov 2009

AOL India Pvt. Ltd. - 5th Feb 2007 - 31st Aug 2007

Brief Employment details:

1. IBM India Pvt. Ltd.: Position: System Admin - Vmware (Vmware

Solutions Team) GTS - SPSM

Emp # 01729A Manager: Srikanth C Lingam

Clients: VF Corp, CGL, Equifax

Changed Position from Team lead to Vmware Solutions Team

on 2011 March worked with 3 Clients Managing over 15

vCenter servers and over 310 Physical Cisco B200 M2 \ M3

Blade servers in Rack Config. As part of BAU, have

experience on working with the UCS Manager, Vmware

Products like vCenter Server 5.X, vSphere, configuration

and working with Heart Beat 6.4, vCenter Operations

Manager. Have Hands on experience on creating baselines

and Patching vCenters, Hosts and the Physical Baldes. BAU

work on creating changes and also implementing them as

resolver. Worked with RV tools and Power GUI tools to run

scripts and automate the reporting process. Perform

Health Checks on Cisco UCSM, vCenter ops Manager,

vCenters on weekly basis. Perform remote Hardware

replacements on the Cisco Blades. Maintaining Permissions

and Security on vCenters. Perform Health checks and load

balance of Data stores. Resolve Sev1 and Sev 2 tickets

within SLA. Be Available 24x7 for on-call support. Worked

with IBM Director and Pure-flex Systems. Trained on

Microsoft Hyper-V & Basics of Citrix Xen-App Server

Management.

Position: Account SME \ Team Lead (User Administrator)

Vertical: GTS - SARM

Emp # 01729A Manager: Rajesh Vijayagajanan \ Amar Kore

Process: BP

Employed as a Team Lead for a User Admin Team, expertise

on creation, maintaining and deletion of AD Objects,

creating group policies, Access provisioning for

different applications that the enterprise customer had

on their systems. Worked on Windows and Unix Servers.

Also temporarily held the position of a Individual

contributor (IC) Role as a Process Trainer, which

included preparing training plans, conducting training \

refresher training for the bottom quartile agents

published by the Quality team and holding periodical

evaluations for the team to understand their knowledge

gaps. BAU activities included, attending Client calls for

queue management, process betterment, handling client

escalations, Also experienced on preparing Org. Documents

like SOPs, SOMs, SOWs, PPWI and Knowledge Database for

the team, auditing of tickets, bucketing of agents and

implementing Performance improvement plans, conducting

daily team huddles and Friday fun activities. Along with

the above was part of 3 successful transitions (Remedy

tool, GWH e-BHS Server support and Philips UA).

2. Unisys India Pvt Ltd.: Position: Service Support Rep. Level-2 (User

Administrator) Vertical: MSC

Emp # 235291 Manager: Vivek Singh Katoch

Process: Vodafone

Employed as a Support Level 2, "User Administrator"

supporting Vodafone Australia and New-Zealand, which

included creation, maintaining and deletion of AD

Objects, creating group policies, Access provisioning for

different applications that the enterprise customer used

and Access provisioning to Windows and Unix Servers that

were part of their domains, Also briefly maintained the

Citrix Server farm, which included application deployment

on Citrix, access provisioning to Citrix systems. Also,

experienced in usage of software deployment tools like

SCCM and SMS.

3. AOL India Pvt Ltd.: Position: Technical Support Engineer (Windows

and ISP) Vertical - Wintech

Emp # 137146 Manager: Anwar Process:

WinTech123

Employed as a Technical Support agent handling inbound

calls for NA based customers who faced issues regarding

Internet connectivity having AOL as their Internet

Service Provider.

Certifications

[pic] [pic] [pic]

Certification No: 110**-****** Cisco ID: CSCO12105158

D.O.C: Jul, 24th 2004 (000178)

[pic] [pic]

Candidate ID: VMW-01143175T-00371979 Candidate ID: VMW-

01143175T-00371979

Technologies and my knowledge on them

Cisco UCS: Hands on experience on working with Cisco UCS B200 M2. M3

blade servers. Completed a basic training with Cisco

Technologies Bangalore India on using UCS Manager and

configuring UCS Manager.

. Hands on knowledge of working with Cisco UCS Manager.

. Configuring Service Templates for UCS Chassis.

. Upgrading UCSM version and upgrading of firmware on Fabric

Interconnects and Blades via Template update and manual

options.

. Troubleshooting UCS hardware issue and coordinating with

onsite cisco FE to replace \ reseat cisco hardware's in

datacenters.

. Basic knowledge of troubleshooting Fabric extenders via

Command line putty.

. Working knowledge of on-boarding and de-commissioning

Physical Servers.

. Associating and de-associating physical stateless servers to

Service profiles.

. Working Knowledge of Bare-Metal Installation of ESX via Auto-

Deploy and service Profiles in UCS and Physical Drive

association.

VMware: Completed VCA and VCP in Datacenter Virtualization Ver.5.1,

Trained at \ by VMware India, Kalyani Magnum.

. Understanding of Virtualization and P2V and V2V conversions.

. Understanding of Different types of Clouds: Private, Public

and Hybrid

. Understanding of Different types of on cloud : AaaS, IaaS

and PaaS

. Installation and configuring of ESXi host (baremetal) (root

access, management network)

. Basic Knowledge of the VMFS (File Systems)

. Understanding of VMware Vsphere (Install, Configure and

manage)

. Vcenter server (Install, Configure and manage)

. Creation, Deployment, scaling of Virtual Machines (VMs)

(Installing of Guest OS)

. Installing and configuring Vcenter SSO (Single Sign On)

. Creation of Datacenter and underlying objects (Folders,

Clusters, VMs, ESXi hosts, VApps

. Adding a ESXi Hosts to the server Inventory and Creation,

Modification of Templates

Networking:

. Creation of Maintaining of Virtual Networking.

. Creation and scaling of Vport and Vport groups (Virtual

Networking)

. Creation of Standard VSwitch, Networking policies, Traffic

Shaping policies.

. Load Balancing Methods : Originating Virtual Port ID, Source

Mac Hash & IP Hash

Storage:

. Configuring and Managing Virtual Storage.

. Storage concepts of NFS, SAN, NAS and DAS.

. Knowledge of VMFS files systems and configuring and use of

data stores.

. Configuring SAN and NAS Components and unmounting the

storages.

. Configuring fiber channel Storage & adapters (SAN, FCoE,

software FCoE)

. Storage VMotion \ Parallel disks Migration, Hiding or

Exposing NX\XD.

Virtual Machines

. Creating Templates, Deploying VMs across Datacenter using

Templates.

. Cloning & Migrating of VMs inter and intra ESXi hosts

. Using VMotion, Enhanced VMotion

. Creating V-Apps and setup for power on Sequence and timing.

. Virtual CPU and memory Concepts

. Memory Over-commitment and reclamation (Memory Compression,

Host Level SSD Swap, Use of VM Kernel Page, etc..)

. Hyperthreading, CPU Load balancing.

. Share Limits and Reservations

. Used High Availability, Fault Tolerance

. Understanding of HeartBeats

. Setting up of Alerts and custom Alerts.

Back-ups & Restoration

. Creating Snap-Shots, Snap-Shot Consolidation

. Restoring VMs from Snapshots.

. Hands-on VM Backup - File Level Restore. Understanding of

Concepts of De-Duplication.

. VSphere Replication \ replication appliance \ Single Site

vSphere Replication.

. Understanding of a Site Recovery Manager (SRM)

Physical Networking: Completed Cisco Certification CCNA, Trained and

certified at JetKing Institute, B'Lore.

. Understanding of Internetworking

. Assembling and cabling Cisco Devices

. IP Addressing and Basic Routing Configurations.

. IP Routing and routing Protocols.

. IP Traffic Management with Access Control Lists

. Establishing Serial Port to Port Connection \ Frame relay

connection.

. Basic Understanding of NAT\ PAT, Catalyst Switch Operation

. Basics of Virtual LAN configuration and Wireless LAN

Configuration.

. Understanding of the IPv6 addressing and router

configuration.

Windows 6 Years' experience on User ID and Access Administration.

Worked with Industry Leaders like IBM India and Unisys India.

. Experience in installing and maintaining Windows Server 2003,

2008 \R2 environments.

. Installing and configuring Active Directory, Domain, DCs, OUs

and containers.

. Creation, Modification and Deletion of Active Directory

Objects like Privileged (Admin) Accounts, normal Domain User

Accounts, Mailboxes, Distribution lists etc.

. NAS shared folder creation, permission set-up and

modification and Hidden share set-up

. Migration of User Account, Home folders and Exchange

mailstores of user across domain and exchange servers using

RoboCopy

. Setting up of Auto response on User Accounts and Mailboxes.

. Publishing Applications via Citrix to be available to end

users.

. Pushing applications to systems on the domain via SCCM and

SMS Applications.

. Restoration of deleted mails and mailboxes via Mailadmin tool

deployed in the environment.

. Creation, maintaining and deleting of user accounts on the HP

UNIX server environment.

. Creation and managing Siebel Personalities and accounts

. Load balancing of home folder servers by migrating Home

folders from one server to another when there is an alert \

notification flagged.

Management: Experience as a Team Lead, managed 2 teams of overall 50

agents in both Unisys and IBM.

. Certified in both ITIL framework and GDF (IBM Internal)

systems of delivery.

. Backup for the Team Manager and engaged in all management

activities

. Drive agents for their occupancy, productivity and

utilization.

. Preparing Process related documents like SOM, SOW, PPWI,

SOPs.

. Created and maintained a centralized knowledge base for the

team.

. Engage with the quality team to ensure quality of service

provided.

. Engage with the Global teams for all reporting and

escalations RCAs.

. Bucketing of agents based on skill level and quality scores.

. Engage with sending and receiving Geo's DPE and CSMs to

manage the service provided.

. Device the dispatching plans based on the incoming volume,

sill available on shift and other requirement.

. Experience as KT SME for new transitions Inter Company

(Philips Project) and Intra Company (GWH Project).

. Travelled to Malaysia, to interlock with T-systems and

Philips to ensure all necessary knowledge and process is

transferred \ procured.

. Auditing the team tickets and providing Feedback.

. Planning, Implementation of Performance Improvement plans.

. Conducted Leadership and career planning training sessions

for the agents to aid their personal growth both in terms of

career and personally.

Personal Details:

Full Name: Bharath Babbur S Passport # F7194454

Mother's Name: Jayamani S Marital Status: Married

Father's Name: Somashekhar S N Nationality: Indian

D.O.B: 07th March 1986

Communication Address: #115, 5th Cross, Syndicate Bank Colony, Arekere,

Bannerghatta Road, Bangalore 560076

Interests: Cars n Bikes, Long Drives, All types of Trance music, updating

self of latest technologies.

Languages English - Read, Write and speak

Known Hindi - Read, Write and speak

Kannada - Read, Write and speak

Tamil, Telugu - Understand and speak broken.

Curriculum Vitae

Curriculum Vitae

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Curriculum Vitae

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