Customer Service Assistant

DONNA OWENS

**** ***** ******* ***# *** . Brooklyn, NY 11212 . 347-***-**** .

donnaowens53@gmail@.com

OBJECTIVE: To obtain a challenging position, in a growth oriented

company, where I can effectively demonstrate my skills and

further my development.

QUALIFICATIONS:

. Outstanding customer service and interpersonal skills

. Highly organized, with great attention to detail and follow through

. Able to quickly learn new procedures and methods

. Ability to exercises initiative, achievement, and independent judgment

. Dependable and able to perform without supervision

EXPERIENCE:

Alexis Enterprises Queens, NY

Maintenance

9/2011-3/2013

. Addressed patron concerns and provided directions

. Removed graffiti from a variety of surfaces utilizing chemical sprays

. Cleaned and sanitized all comfort station facilities; swept and mopped

floors

. Collected and disposed of refuse in proper receptacles

Security Queens,

NY

Security Guard

9/2008-4/2011

. Patrolled industrial or commercial premises to prevent and detect

signs of intrusion and ensure security of doors, windows, and gates

. Answered alarms and investigate disturbances

. Monitored and authorized entrance and departure of employees,

visitors, and other persons to guard against theft and maintain

security of premises

. Wrote reports of daily activities and irregularities such as equipment

or property damage, theft, presence of unauthorized persons, or

unusual occurrences

. Called police or fire departments in cases of emergency, such as fire

or presence of unauthorized persons

Liberty One Delivery Consultants

Queens, NY

Customer Service Assistant

4/2003-6/2007

. Worked most of the day in the call center (inbound) and part of the

day as an office assistant.

. Assisted payroll.

. Scheduled work hours for employees.

. Called customers to ask for donations, asked for help for the company.

. Made sure to complete the order of the customer, and to make sure it's

the way the customer ordered it.

. Make sure to count orders before putting it in, making sure its

correctly done.

Burger King Manhattan, NY

Crew Member

1/2001-3/2003

. Greeted customers, took and assembled orders and received payments

. Cleaned restaurant according to the restaurant's sanitation procedures

and policies

. Cooked and prepared food for packing or serving

. Checked equipment to ensure it is working efficiently

. Backed up crew members in the event of absences and work overload

. Checked food and supplies stock and maintain inventory

EDUCATION:

Samuel J. Tilden High School

Brooklyn, NY

General Academic Studies

REFERENCES: Available Upon Request

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