Customer Service Management

Timika Smith-Wilkins **** Minnesota Ave SE ( Washington, DC

20019

C: 240-***-****

E: **************@*****.***.***

Overview

Customer Service Oriented ( Creative ( Attentive ( Goal Driven ( Patient

Strong Integrity ( Professional ( Positive ( Natural Leader ( Hard Working

Summary

Results-oriented and highly organized professional seeking to leverage

administrative strengths, typing speed (55 WPM), and passion for

information management towards a dynamic position in data entry. More

than 10 years of experience managing a variety of clerical,

communication, and project management tasks in corporate and nonprofit

sectors. Key skill areas include:

Office Administration Document Proofreading Word Processing

Data Organization Database Management Information Filing

Educational History

University Of Phoenix, WASHINGTON, District of Columbia March 2013 -

Present

Bachelor of BA Administration Management

Georgetown University, WASHINGTON, District of Columbia June 2008 -

October 2008

Certification of Health Unit Coordinator

Easton Health Care, COLUMBUS, Ohio February 2004 - May 2004

Certification of CNA

Armstrong Adult Education, WASHINGTON, District of Columbia May 1994 -

June 1996

High school diploma or equivalent Clerical

Work Experience

1/1/2014 to 6/1/2014 Salvation Army Harbor Washington DC

Lights

Wellness Assistant

TO COORDINATE WELLNESS PROMOTION ACTIVITIES AND ORGANIZE CAMPUS

OUTREACH PROGRAMMING AND AWARENESS EVENTS RELATED.

To wellness education. Educational topics include but are not limited

to: sexuality, alcohol and drug education, tobacco use prevention,

men/women's health, nutrition, eating disorders/body image, and stress

management.

The person in this position will coordinate the planning,

implementation and evaluation of the Peer Health Education Program.

Experience motivating Clients to take leadership roles in health

promotion activities.

Excellent oral and written communication skills, a collaborative

team-oriented work style.

The ability to work cooperatively with various faculty, staff, and

students throughout the community.

4/1/2009 to 4/1/2011 COLUMBUS, OHIO

UNITED METHODIST CHURCH

FOR ALL PEOPLE

RECEPTIONIST

ORDERING SUPPLIES

Understanding the financial background of the office

Marketing, or handling public relations

Fulfilling a human resources role, including hiring staff

Creating procedures for dealing with clients

Entered data and provided administrative support to this nonprofit

agency.

Responded to telephone inquiries, processed mail, and compiled.

Organized events and meetings.

Monitored inventory

5/1/1997 to 4/1/2009

GREENBRIER ENRICHMENT CENTER

Columbus,Ohio

Adminstrative assistant / Family Service

SUPPORT PARENTS TO IMPROVE THE FAMILY SUPPORT SYSTEM, INCREASE THE

FAMILY'S ABILITY TO PROBLEM SOLVE AND ASSUME THE ROLE OF ADVOCATE FOR

THEMSELVES AND THEIR CHILDREN

Support parents to assess and monitor the development of their child.

Utilize curriculum to facilitate age appropriate interaction between

parent and child. Plans curricula based developmental activities for

each schedule visit.

Develop the Individual Family Support Plan based on family's

strengths, stresses, and needs in partnership with the family in

required time frames

Obtains assessment information in a timely manner, ensuring that state

required outcomes are addressed with families according to appropriate

schedules

Work in cooperation with team members to schedule monthly parent

groups

Volunteer Activities

Organizational Participation 2011 - present

Our DC is a not for profit organization that works relentlessly to connect

people, communities and organizations to Bring Good Jobs to the District of

Columbia. We are dedicated to ensuring that the voices of unemployed and

under employed city residents are heard and listened to in local and

national dialogs on jobs and job creation

National Honor Society

Assisted with: school grounds clean up, food drive, holiday decorating

and clean up, gift wrapping, youth basketball tournament, set up and tear

down for state convention, recycling project, managed concession stand

sales, Some Fundraising drive, Another Fundraising drive, teacher

babysitting, and induction ceremony

Student Council

Assisted with: Highway Clean Up, Sadie Hawkins dance, Homecoming dance

Timika Smith-Wilkins

2

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