Customer Service Representative
Resume:
Gwendolyn Webb
Hammond, IN. *6320
OBJECTIVE:
To obtain a position in an organization that offers stability and advancement based on my experience, accomplishments and proficiency.
EDUCATION:
2012-Present
Northwestern Business College
Bridgeview, Illinois
A.A.S. Health Information Technology
1992-1996
Thornton Township High School
Harvey, Illinois
General Studies
WORK EXPERIENCE:
2014-Present
CSL Plasma
Hazel Crest, Illinois
(Processing Technician)
Responsible for: collecting plasma samples and moving plasma units to freezer to ensure product quality. Monitors freezer and refrigerator temperatures and immediately informs appropriate personnel if equipment is not functioning properly. Ensures plasma units and samples are properly stored and inventoried according to SOP's. Utilizes sterile technique to draw samples and uses heat sealer to assure the sterility and quality of plasma unit samples. Conducts daily calibration of equipment according to SOP. Maintain clean efficient work environment, and ensure sufficient operating supplies and forms are available as needed. Prepares all plasma units and samples for shipment.
(Donor Support Technician)
Responsible for: preparing the donor, donor area and equipment for the pheresis process. Prepares donor booth and autopheresis machine for the pheresis process. Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process while maintaining awareness to any reaction a donor may have during or after the pheresis process. May be involved in daily calibration and troubleshooting of equipment, including resolution of out-of-spec results and equipment failures. Ensures the accurate and legible recording of patient data in charts, records and Donor Management System (DMS) as outlined in SOPs. Maintains clean and efficient work environment and ensure sufficient operating supplies are available as needed. Follow all Health Safety and Environment SOPs and OSHA policies and procedures and maintains confidentiality of all personnel, donor and center information.
2014-2014
H&R Block
Hammond, Indiana
(Client Service Professional)
Responsible for: welcoming clients, identifying and addressing the client s need, and maintaining a pleasant and business-like atmosphere and attitude. Interacting with clients in person or via telephone through inbound and outbound calls. Uses H&R Block systems to schedule and confirm appointments, check in clients, match clients to the optimal Tax Professional (using client matching software); and effectively manage client flow in a tax office. Routinely balances cash register; and receives cash, check, and credit card payments for provided tax services; and provides clients with completed tax returns and checks.
2013-2013
Federal Express
Hammond, Indiana
(Package Handler)
Responsible for: the physical loading, unloading and/or sorting of packages by hand. Including lifting, pushing, pulling, carrying and placing in a safe and efficient manner.
2002-2011
National Container Group, LLC.
Chicago, Illinois
(Accounts Payable Clerk)
Responsible for: providing clerical support necessary to the paying obligations of the company. Performing any combination of routine calculating, posting and verifying duties to obtain primary financial data for use in maintaining accounts payable records. Clarifying any questionable invoice items, prices or receiving signatures. Obtain proper information and/or data regarding invoice payments. Assemble invoices to be completed for payment. Verify all addresses and Federal ID numbers of vendors. Review invoices and requisitions for payment approval, while checking vendor files for any previous payment. Prepare listing
of invoice numbers, dates, vendor addresses, item descriptions and amounts per accounting policies and procedures. Maintain copies of invoices and correspondence necessary for files. Post details of business transactions and total the accounts. Type periodic reports and other records.
1999-2002
Personal Creations
Burr Ridge, Illinois
(Customer Service Representative)
Responsible for: Heavy call volume using multi-line phone system. Data Entry of phone/mail orders. Handle customer inquires for Drop Ship orders. Handle e-mail orders. Check stock availability on line. Process returns; Call tag processing. Request CC and Check refunds and discounts. Report processing. Process AOL orders and respond to inquiries (on line). Process mail/phone/fax orders for Gift Show Division. Retrieve day/night messages and process requests.
1997-1999
Motel 6
Palatine, Illinois
(Front Desk Clerk)
Responsible for: All guest services, including handling customer reservations and check-in and checkout procedures. Responsible for phone coverage using multi-line phone and faxing of information as needed. Also responsible for cash register functions, petty cash balances and shift balances for housekeeping staff, maintenance and front desk. Also responsible for training new employees. Heavy client contact, specifically with corporate executives, etc. Commended for exemplary work ethics and efficiency. Responsible for hiring, and management of front desk and housekeeping staff. Created employee schedules and maintained employee shift hours and employee accident reports.
1997-1997
Schoelle Corporation
Northlake, Illinois 60160
(Machine Operator and Assembly line worker-Temporary Position.)
REFERENCES: AVAILABLE UPON REQUEST
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