Customer Service Manager
Resume:
John Broom
White Plains, NY *****
**********@*****.***
Professional Summary
Articulate digital media consultant who is customer-service focused, I have
a passion for digital media and helping clients understand how it can
benefit their business. Strategic planning and client relationship expert.
Core Qualifications
Digital Media Development
SEO Strategist
Google Adword Certified Social Media Marketing
Account Management
Results Focused
Experience
October World Tech Media - White Plains, NY
2014 Digital Marketing Consultant
to Develop digital campaigns and responsive websites
Current SEO research and implementation - ongoing
Google Adwords development and management
May 2012 Hearst Digital Media - Stamford, CT
to Strategic Account Manager
October Increased revenue through campaign analysis and upsell of products 2014
Managed 100+ digital campaigns with total revenue of over $900K
Client facing meetings with figures reporting and account justification
May 2010 Norman Hubbard and Associates - White Plains, NY
to Marketing Manager
May 2012 Responsible for the recruitment of multiple key clients
Developed digital marketing plan including social media
Built responsive website using Wordpress including SEO
February Apartments in Rio - Rio de Janeiro, Brazil
2002 Owner
to Created one of the first online apartment rental agencies in Rio.
May 2010 Negotiated contracts with property owners and clients
Developed an online presence through website and SEO
October Consolidated Press - Seattle, WA
2000 Client Service Representative
to Responsible for translating clients expectation into production
February Sales support by monitoring product delivery and client satisfaction
2002 Worked as an account manager with over 90 clients
October R.R. Donnelley & Sons - Seattle, WA
1997 Customer Service Associate
to Client management and product fulfillment
October Coordination of sensitive financial documents for filing with the SEC
2000 Color proofing, sample evaluation and meeting client's expectations
Education
1988 New York University
Coursework in Graphic Arts
Languages
Fluent in Portuguese - 10 year resident in Brazil
Skills
Digital sales, digital marketing, customer service, account management, social media management, website development, SEO, Google Adwords certified
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