Customer Service Sales

Erica M. Thomas

** **** *** ***** *************, KY 42701

C: 270-***-****

***************@*****.***

OBJECTIVE

Seeking a challenging and progressive position.

SUMMARY OF QUALIFICATIONS

• Excellent team player with good communication skills and ability to multi-task

• Strong computer skills with Windows 2007, Vista, and XP Operating Systems

• Experienced in customer services

• Experienced Copy/Print Sales/Production

• Experienced with various copy machines, fax machines, and eliminating machines

• Proficient with Microsoft Office Suite 2010, 2007, and XP which includes Microsoft Outlook, Word,

PowerPoint, and Excel

• Type 40 wpm

• Cashier

WORK EXPERIENCE

Provisioning support agent, Bluegrass cellular, Elizabethtown KY 07/14 to current

• Help users access authorization to system, networks or databases

• Assisted with appropriate uses for their hardware resource, such as mobile phone, Internet

modems.

• Run daily report such as disconnection, credit and activation.

• Answering phone calls for agent locations and support with customer questions

• Multi-tasking between phone calls and chats at any giving time

• Porting in and out phone number and working with other company to make the customers

experience excellent.

• Taking in bound and out bound phone calls

Customer Care representative, Sykes Enterprises, Bardstown, KY 05/2013 to 06/13

• AT&T customer service call center.

• Answering in bound calls.

• Taking payments for bills and making sales for cell [hones.

• Helping with technical support questions.

• Sales and Service for high speed interne, home television and home phone. (U-verse

sales)

• Providing great customer service

Sun tan City representative Elizabethtown ky, 04/2013 to 05/2013

• Taking in bound calls and making out bound calls

• Processing surveys

• Taking payments and issuing refunds

• Providing sales for tanning packages fit for the customers’ needs

Board of education, Hardin county 01/2013 to current

John Hardin high school track coach.

• Providing skills to student to prepare for life on and off the track.

• Help train young athlete to perform at the high levels of excellent they possibly can.

• Conduct safe at all time between track meets and practices.

Remax executive group Jeff Pitts team, Radcliff KY 09/2012 to 04/2013

• Leasing coordinator

• Signing leases and finding renters

• Running credit checks

• Setting up all appointments and showing all priority’s

• Filing Paper work, filling out all paper work to list houses for sell

Adult Day Trainer Staff, ResCare, Elizabethtown, KY 05/2012 to Current

Provide a professional and motivating atmosphere for clients to obtain employment

•

through facilitating job readiness, life skills and job search training workshops

Mental Health Tech, Lincoln Trail Behavior Health, Radcliff, KY 05/2011 to 05/2012

• Performed delegated assignments to meet the age specific physical, social, and

behavioral needs of the patients

• Provided routine non-acute physical, behavioral, and mental care to the patient on the

milieu under the direction of licensed staff.

Copy & Print Professional, Staples, Elizabethtown, KY 05/2010 to 02/2011

• Delivers the Copy Promise

• Processes and produce accurate orders

• Responds and resolve customer requests and concern

• Provides an inviting environment for the customers by maintaining a neat and clean

Copy & Print Center

• Adheres to all company policies procedures and safety standards

• Performs other related duties as assigned

• Effectively build relationships with top customers

Erica M. Thomas, Page 2

Lifeguard, Anderson Pools, Fort Knox, KY 03/2008 to 10/2009

• guarding at our indoor and outdoor facilities

• responsible for the safety of the pool

• enforcing rules

• performed routine safety and chemical checks

• applying first aid and lifeguard skills as trained

• assist in keeping the facility clean and hazard free

EDUCATION

University of Phoenix Online 2011 to current

• Human Resource

Elizabethtown Community and Technical College Elizabethtown, KY 2011 to 2011

• Human Resource

REFERENCES

Available Upon Request

Contact this candidate