Manager Management

MARKEYIA L. FERGUSON, B.S., M.A.

**** *. **** ******, ************, PA 19138

215-***-**** / *********@***.***

SUMMARY & QUALIFICATIONS

Dynamic, influential leader with 15+ years’ combined experience in Training, Education, Management,

and Finance. Highly skilled in Presentations, Adult Learning, Strategy Development, Relationship &

Conflict Management, Problem Resolution, Business Writing, Marketing, and Finance. Proficient in MS

Office Suite and Learning Management Systems.

EDUCATION

La Salle University, Philadelphia, PA

Master of Arts in Professional Communication, 2011

Concentrations: Organizational Communication Management & Strategy Development

Chestnut Hill College, Philadelphia, PA

Bachelor of Science in Business Communications, 2007

Concentrations: Mass Media & Public Relations

Community College of Philadelphia, Philadelphia, PA

Applied Associates in Finance, 2005

Montgomery County Community College, Blue Bell, PA

e-Learning, 2015

PROFESSIONAL EXPERIENCE

~TRAINING & EDUCATION~

La Salle University, Philadelphia, PA

Communication Lecturer, Fall 2014 through Present

• Provide training and education on effective presentation techniques in traditional classroom

setting.

• Coach students through anxiety management, effective listening, adapting to audiences,

researching, organizing ideas, and presenting ideas/information effectively.

• Guide students through topic selection for all occasions; including informative, persuasive,

special occasions, and group presentations.

Instructional Connections

Online Academic Coach, Fall 2014

• Collaborated with university faculty while providing online student support.

• Responded to student inquiries.

• Monitored student engagement and facilitate course content.

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• Graded assignments.

Montgomery County Community College, Blue Bell, PA

Adjunct Faculty, Fall 2014 through Present

• Train and educate students on Interpersonal/Group Communication and Public Speaking.

• Provide in-class lecture/instruction and hands-on training.

• Explain theories of verbal/nonverbal communication, perception, culture, listening, conflict, and

interpersonal relationships.

• Discuss and practice theories of group interaction.

• Guide students through effective speaking process; including topic selection, adapting to

audiences, and delivery.

Community College of Philadelphia, Philadelphia, PA

Adjunct Faculty, Spring 2014 through Present

• Serve as a Communication Instructor in both traditional classroom and hybrid settings.

• Teach Mass Media, Public Speaking, and Group Communication.

• Explain how changes in technology and culture have altered the role and forms of mass media.

• Help students identify speaking genres, organization structures, audiences, and occasions.

• Explain and discuss the nature, influences, and decision making processes in small groups.

ITT Technical Institute, Plymouth Meeting & Philadelphia, PA

Adjunct Faculty, Spring 2013 through Present

• Teach under the General Education curriculum; Group Dynamics, Portfolio Development, &

Strategies for Success.

• Examine basic theories of small group interaction; including phases of group development,

nature, influences, and decision making.

• Guide students through job search, resume writing, interviewing procedures, and business

communication.

• Provide training on Microsoft Office 2010.

• Create and manage group activities.

• Serve as a coach and mentor to traditional and long distance learners.

• Manage student attendance and retention.

Delaware County Community College, Upper Darby & Sharon Hill, PA

Adjunct Faculty, Fall 2012 through Present

• Serve as an instructor in traditional classroom setting for the Department of Communication.

• Teach Interpersonal Communication and Public Speaking.

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• Lecture, demonstrate, and discuss theories/concepts of interpersonal communication; including

verbal and nonverbal communication, effective listening, perception & self, culture, emotions,

relationships, and conflict management.

• Coach students through effective presentation process; including topic selection, research, and

delivery.

Pennsylvania Institute of Technology, Media & Philadelphia, PA

Adjunct Instructor, Spring & Summer 2009

• Served as an instructor for Medical Assisting and General Education Programs; courses included

Anatomy & Physiology, Mental Health, and Microsoft Office 2007.

• Developed and implemented syllabi and lesson plans.

• Maintained grading, progress reports, and classroom documentation.

• Managed student attendance and retention.

~LEADERSHIP & FINANCE~

Prism Career Institute, Upper Darby, PA

Program Manager, 2010 - 2012

• Oversaw day-to-day operations of the Medical Billing and Coding Program.

• Conducted preliminary, face-to-face, and mock-teaching interviews.

• Hired, trained, and mentored instructional staff.

• Evaluated instructors’ performance and provided feedback to improve performance.

• Maintained regularly scheduled work hours and provided coverage when necessary.

• Remained current with policies regarding both Educational and OSHA laws.

• Identified at-risk students and effectively managed retention processes.

• Developed and implemented curriculums, syllabi, and lesson plans.

• Mentored students in areas of personal and professional development, including academic

advising and career development.

• Taught courses under both Allied Health and General Education curriculums.

• Maintained grading, progress reports, and classroom documentation.

• Aided in 90% of students passing the National Certified Billing & Coding Specialist Exam

(CBCS).

GlaxoSmithKline, King of Prussia, PA

Contract Management, 2007 - 2008 (Contracted through EFF Consulting)

• Reviewed proposals for contract work and ensured compliance in accordance with contractual

guidelines, regulations, and policies.

• Researched, identified, and reported suspicious findings of potential fraud and abuse.

• Identified and recommended enhancements to payment policies, procedures, and training

initiatives.

• Created employee training manual for utilization of software.

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Penndel Mental Health Center, Levittown, PA

Accounts Receivables Manager, 2006 - 2007 (Contracted through Accounting Principals)

• Managed day-to-day operations of Accounts Receivables (A/R) Department.

• Developed and implemented collection procedures.

• Utilized accounting software to track accounts receivables and collection efforts.

• Oversaw billing for over 500 A/R accounts, including preparation of financial statements for

organization with annual revenues in excess of $12 million.

• Worked closely with Director of Finance and Accounting Manager in preparation of workflow

and annual budget.

Innoviant Pharmacy, Inc., Huntingdon Valley, PA

Accounts Receivables, 2005 - 2006

• Managed accounts receivables for balances greater than 90 days.

• Prepared weekly, monthly, and quarterly receivables reports.

• Completed and submitted all reports in a timely fashion.

• Worked directly with physicians, claims adjusters, and attorneys to recoup outstanding balances.

• Provided training to new hires on departmental procedures and billing software.

Aetna, Inc., King of Prussia, PA

Risk Management 2003 - 2005

• Reviewed and screened applications for health insurance based on company’s criteria.

• Utilized computer software to help determine eligibility and risk factors.

• Determined coverage limits and premiums for approved policies.

• Wrote coverage policies while minimizing potential company loss.

Aetna, Inc., Blue Bell, PA

Accounts Receivables, 1998 - 2003

• Managed Healthcare Insurance Plans with monthly financials exceeding $1 million in revenue.

• Negotiated rate developments, pricing components, payment plans, and account reinstatements.

• Worked closely with Corporate Benefits Administrators to recoup outstanding account balances.

• Created excel spreadsheets for receivables reports.

• Trained new hires on billing software and invoicing procedures.

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