Customer Service Operator
Resume:
SAM BARROW
**************@*****.***
*** ******* ***** **. ******** TN.
OBJECTIVES
Seek to work in an environment that will challenge me further; while allowing me to contribute to the
continued growth and success of the organization. Obtain a position that will provide me the ability to
apply my work experience to a growing industry.
I will bring Honesty, Integrity, Experience and Can Do Attitude to Your Company, to help it to Grow, Excel
and continually improve customer satisfaction.
EDUCATION
L.D. Bell High School Area of concentration: automotive
GED
Lincoln Park Technical Schools Consistently at the top 1% of all HVAC Courses.
ACCOMPLISHMENTS
BUSINESS OWNERSHIP AND MANAGEMENT 12 YEARS
HVAC INSTALLATION, SALES, AND SERVICE 25 YEARS
EPA CERTIFICATION 1997
COMMISSIONED TO MINISTER TO MEN RIO 300 JANUARY 2013
EXPERIENCE
Full Circle HVAC
222 Mimosa Cir. Maryville TN 7/2013 – present
OWNER / OPERATOR
• Blue print reading
• Job estimating
• Material handling
• Workforce scheduling
• Invoicing
• Collections
• Repairs and installations on HVAC SYSTEMS
• Perform customer service on HVAC systems
PTAC INC 1711 Whittle Springs rd. Knoxville, TN 07/2010 to 05/2013
Operations Manager
• Generated and analyzed reports, records and directives
• Resolved employee and customer problems
• Supervised 15 employees, scheduled work hours, determined pay increases based upon work
evaluation.
• Coordinated activities of departments to ensure efficiency and lower overhead cost
HEP Inc.1605 Prosser Rd. Knoxville, TN. 37914 06/2009 to 07/2010
HVAC DEPARTMENT HEAD
• Analyzed reports, records and directives
• Assigned work, resolved problems, prepared schedules and set scheduled deadlines
• Monitored and analyzed cost and prepared annual department budgets
• Evaluated current procedures for accomplishing department objectives to develop and implement
improved practices
• Supervised 12 employees, scheduled work hours, resolved conflicts
Jiffy Lube
QUICKLUBE TECH 02/2009 to 06/2009
• Oil changes, Fuel system cleanings, Tire rotations, Perform automotive services
Barrow Services 703 Clark St. Maryville TN 07/2005 to 09/2008
OWNER/OPERATOR
• Repaired and maintained physical structures of commercial and residential establishments
• Skilled in use of hand and power tools
• Replaced electrical fixtures and power supplies
• Repaired and remodeled structures per customer request and applicable codes
• Install sports construction products (coatings for tennis courts and sports tracks)
• Manage workforce and installation schedules to complete all task within specified guidelines
Barrow Rescreening Vero Beach, FL 03/2003 to 05/2005
OWNER / OPERATOR
• Create business plan to address construction repairs due to adverse weather damage
• Business operations including: advertising, material costing, payroll and bookkeeping etc.
• Performed customer services to include: estimating and job scheduling to install screening products in
pool enclosures.
PERSONAL REFERENCES
STEVE HEPPERLY 865-***-****
CLINTON PARTON (865) 291- 8137
DAVID HOWELL 865-***-****
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