Customer Service Management
Resume:
A rdanella L. Centeno
Indianapolis, I N 46203
*************@*****.***
Career Objective
Seeking a full-t ime position in the field of customer service and/or a retail environment, requiring a qualified
p rofessional with an exemplary record of employment achievement. I possess relevant customer service skills,
and also have proven ability to work well with diverse populations.
Qualifications
Bi-L ingual in Spanish
Over fif teen years of experience in Customer Service
Over ten years of experience in accounts payable and receivables
Over four years in Management
Professional Experience
M anager
Golden Rainbow
Reno, Nevada
1999-2003
-Managed the day to day operations of running a business
-Successfully managed a staff of twenty employees
-Complied with OSHA and the State Board of Health’s regulations.
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Customer Service Associate
Wal-Mart
Beach grove, I N
2003-2008
-Provide exemplary customer service and customer satisfaction
-Run daily check and balance reports
-Trained incoming customer service associates
Parent Mentor
Reaching For Rainbows
Indianapolis, I N
2008-2012
-Provide face to face contact with consumers for coaching, teaching, and assisting clients
- Assisted clients with legal documentation and compliance.
-Provided budgeting assistance and money management resources
-Monitor and ensure compliance with state probation guidelines
Bi-lingual I ntake Specialist
Homeless Reent ry Helpers
2012-2013
-Assist clients with obtaining housing and employment
-Client intake and assessment
-Translate the company’s documents from English to Spanish
-Assist clients successfully re-integrate into the community due to incarceration and homeless
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Goodwill Commercial Services
Assembly Team Lead
2012-2013
-Ensured quality control and regulations of day to day operations
-Met and ensured safety standards of the team
-Responsible for packaging, shipping and receiving materials in a t imely manner
Supervisor
Cali Painting
2013-Current
-Supervise and t rain new employees
-Manage daily operations including inventory and material management
-Site inspection and supervision
-Hands on instruction and of tasks and operations
Education
Proctor Hug High School
Reno, NV
1988-1992
A rdanella L. Centeno
2608 Shelby Street
I ndianapolis, I N 46203
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L ************@*****.***
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Dear Human Resources,
I am wri ting to express my strong interest in your position recently posted. As you will see from my resume, I
have requisite skills you are looking for to be successful in this position. More importantly, I have the passion
and drive to make a difference operating within the parameters of the mission statement and goals of your
company. Combined with this passion is my knowledge of:
Bi-L ingual in Spanish
Over fif teen years of experience in Customer Service
Over ten years of experience in accounts payable and receivables
Over four years in Management
I am very comfortable with the performing task as it relates to t he field of customer service and/or a retail
environment . From Golden Rainbow, Wal-Mart, Reaching for Rainbows and my current position at Homeless
Reentry Helpers, I have gained a wealth of knowledge that would make me a valuable asset to your company. I
p ride myself on being a quick learner, detailed oriented, excellent communication and writ ten skills, open to
constructive criticism, a team leader and/or player, goal oriented and positive outcomes that would aide in the
overall success and continued growth of your company.
I t hr ive in an environment that fosters mutual respect amongst clients and staff, and would love the
opportunity
To interview, with the goal of being offered a position.
Sincerely,
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A rdanella L. Centeno
Contact this candidate