Customer relations, Customer service, Certified Phlebotomy Technician

Tomika P. Robinson

**** *** **** ***** *******, TX 76542 708-***-**** ********.*******@*****.***

Education

* Central Texas Phlebotomy Institute, Seguin, TX

* 2015

* Certified Phlebotomy Technician Training

* Kentucky State University, Frankfort, KY

* 2008-2012

* Business Management

* 2.8GPA

* Thornridge High School, Dolton, Illinois

* 2004-2008

* High School Diploma

Experience

July 2014 - October 2014

Apple Technical Support Advisor Xerox Bolingbrook, IL

Respond to telephone inquiries and complaints using standard scripts and procedures. Gathers information, researches/resolves inquiries and logs customer calls. Communicates appropriate options for resolution in a timely manner. Informs customers about services available and assesses customer needs. Provides functional guidance, training and assistance to lower level staff. Provides assistance, training and troubleshooting support to lower level staff

October 2013 - June 2014

Key holder Motherhood Maternity Merrillville, IN

Assist in meeting or exceeding store sales goals and achieve productivity standards. Assist in controlling payroll, ensuring accurate timekeeping. Ensure that excellent customer service is provided to the client. Interpret and timely execute visual directives while maintaining company standards.

October 2011 - January 2012

Flex sales associate Macy's Orland Park, IL

I completed exchanges, returns, and transactions. Follow company policy when it comes to STARR selling. Assist customers in all aspects of service fulfillment by demonstrating proficient use of proprietary devices and applications; proactively create enhanced shopping experiences through the heightened use of tools, technology and collaboration

May 2009 - February 2010

Telemarketing sales representative Americall Group Inc. Lansing, IL

Make phone calls with the intention of selling products and services. During sales calls, telemarketing agents refer to scripts that describe the products or services they are trying to sell. Agents may use the scripts to make a predefined presentation or to ask a series of qualifying questions that enable them to find out more about the prospect’s level of interest in the product. During a marketing campaign, prospects may respond to a promotional offer in an advertisement. Telemarketing agents handle incoming calls from prospects who respond to the offer by phone and make calls to prospects who have supplied details by mail or email.

August 2008 - May 2009

Corp Member Americorps- Jumpstart Frankfort, KY

Participated as an AmeriCorps member in an award-winning network of volunteers who provide individualized attention and positive adult-child relationships to prepare children attending preschool in low-income neighborhoods for school success. Implemented early childhood curriculum, supported family involvement, promoted children’s language and literacy skills through ongoing relationships with 15 children. Collaborated with a team of 15 Corps members to plan twice weekly in-classroom activities for a class of insert number of 15. Received intensive training and professional development in early childhood theory and practice, language and literacy development, leadership skills, and communication with families.

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