Project Customer Service

Pradeep Kalidhas

Phone: +91-893*******

Email: *******.********@*****.***

PROFESSIONAL PROFILE

5+ years of experience in Telecom consulting, Requirements Gathering, Business Analysis, Testing,

Implementation, Product & Domain Training and Post Implementation onsite-support for telecom

operators.

Experience in root cause analysis, gap analysis, troubleshooting, problem resolution and change management, as

well as possessing extensive experience of identifying potential solutions and presenting the proposals to the

client/management team.

Collecting, understanding, and transmitting the business requirements for the project, and translating these into

functional specifications along with customization of telecom software products.

Part of technical leadership team managing the overall end to end implementation of OSS/BSS from system

integration to product deployment & to liaise between the customer, development team and system integrator

regarding software functionality throughout the software development lifecycle.

Extensive experience with software testing that includes Impact assessment, Requirement analysis, test

scenarios and test case design, system testing, system integration testing, production verification testing, Test

summary reports, defect management.

Network KPI Reporting using NIMS PROPTIMA for O2 and T-Mobile, MAXIS Telecoms.

ISTQB Foundation and ITIL V3 Foundation, HP QC, certified.

KPI Overview (Level 2) certified by MYCOM .

Good understanding of Convergys billing system.

Instrumental in ensuring a successful UAT with the customer.

SKILL SET

VBScript, ASP, HTML,Java script, Unix ( Solaris)

Programming and

Scripting

Language

Manual Testing, Mantis (Bug Tracking Tool),Test Link

Testing Skills

(Test Management), JIRA, Exposed to QTP 9.5,QC

9.0,Selenium,

Agile testing,SOAP UI Testing

Microsoft Visual Studio

IDE

Windows 2003/2008 server/XP/Vista/Win 7,LINUX

Operating Systems

• Converges RBM - OTM

Third Party Tools • Converges PCM - BEA Web logic

• Singularity

• ISDN2 and ISDN30

• SOAP UI

• Netlynk

• INTALIO

• TOAD (Software)

• NIMS PROPTIMA

SQL Server 2005/2008, Microsoft Access

Databases

Professional Experience

Project #1

Organization : MAXIS Telecom - Malaysia

Duration : April 2014 - December 2014

Project Name: Maxis @Bill

Role: Senior Tester

Client: Maxis Malaysia

• Data Gathering & Validation through Requirement Gathering Workshops at the Customers site from the

various Network Elements (Billing, HLR, Roaming etc).

• Performing gap analysis and data gathering to understand the client requirements.

• Mapping business requirements and business processes of the client with the proposed technology/product

solutions.

• Research and evaluate alternative solutions, recommend the most efficient and cost effective solution.

• Knowledge and good understanding of technologies employed in BSS/OSS systems.

• Onsite Installation, configuration and ensuring successful signing of User Acceptance Test (UAT).

• Good knowledge on the SDLC processes especially in-depth knowledge on the processes during

Requirement Analysis, Design and Testing phase.

• Worked on KPI Reporting Using MYCOM- NIMS PROPTIMA ( NMS EMS TESTING)

• Pre-sales consulting and presentations for Revenue Assurance and Fraud Management solutions.

• Worked with various teams inside R&D & non - R & D such as Solution Architect, Pricing, Delivery and

co-ordinate for the overall presales project success.

Project #2

Organization : CGI ( Logica )

Duration : June 2009 – November 2013

British Telecom –Harlequins [WLMS Project]

Project Name :

Client Name : British Telecom

End user : Everything everywhere (Orange Telecom)

Role : E2E Team Lead - Telecom Billing Testing

Description: BT Wholesale acts as a reseller of base products and services to various communications providers

W(CPs) through the “White Label Managed Services”. Harlequins is a platform to provide these services to corporate and SME

customers of Everything Everywhere. It will also migrate Orange’s existing customer base onto the same platform to provide a

unified and holistic customer service. One stop solution to cater to the entire UK market with respect to quality Broadband, Calls

and Telephony services provide a White Label Managed System for Orange Mobile customers which is at par with the standards

and specification of BT Wholesale.

Roles Played & Responsibilities Handled:-

E2E - As an E2E Manager was responsible for understanding the requirements, design documents, identification of test scenarios

and writing test cases and timely execution of test cases making active contribution to test coverage/progress. Testing third-

party value-added service provider (VASP), IPTV, Telecom Billing Testing, I had also involved in identification and rising

defects in Quality Centre which were found during test execution and their retests. Involved in Security Testing of OSS

application .Worked on report generation.

British Telecom – Convergys Billing

The project was an implementation of Geneva billing in 7 countries for the data

products of British telecom. This required configuring the billing system as per

the requirements and further testing the same to ensure that it was correctly

done.

• Configuration of the Billing Platform. Created a custom tool in VB for

this

• Test Strategy and Test Plan preparation

• Test case preparation,

• Test data creation,

• Test execution,

• Failure Analysis,

• Defect Logging

Environment Windows NT/XP, Oracle 8.1.7, Test Director 8.0. Toad

Subject Matter Expert (SME):- Worked as a subject matter expert for the project being responsible for preparing test estimation

after understanding the requirements, process & solution designs from design teams; preparation Reports, Security Risk

documentation.

Project #3

Application Name Sprint Billing platform testing.

Project Description The project involved system testing the quarterly releases for Sprint’s

telecom billing and customer care system maintained by Convergys.

• Acquire and document Knowledge of application

Responsibilities

• Preparation of Test Plan and Test Summary for each release,

including System Test, UAT support and Implementation testing of

patches

• Work with onsite QA Team to define QA processes

• Analysis of Requirements,

• Design and Execute Test cases,

• Failure Analysis,

• Defect Logging

Windows NT/XP, Oracle 9, Mercury Test Director 8.0, Toad

Environment

Project #4

Application Name Disney Mobile’s Billing and CRM solution

Project Description Propose and implement a testing strategy and solution for Disney’s Billing

and CRM platform.

• Study customers software systems including billing, CRM and

Responsibilities

various connected sub systems.

• Preparation of Testing Strategy and Test Plan for each release

• Worked onsite with client to formulate the UAT processes.

• Co-ordinated test activities amongst various vendors for testing.

• Setup the Test Management tools.

• Analysis of Requirements,

• Design and Execute Test cases,

• Failure Analysis,

• Defect Logging

Geneva Billing, Siebel CRM, Mercury Quality Center

Environment

Education and Certifications

Bachelor of Computer Science and Engineering, Anna University, India

Six Sigma Green Belt training

Regional Leadership Forum, Society for Information Management (SIM), 9 month program

ITIL v3 Foundation

ISTQB,

HPQC

Achievement and Extracurricular activities:

Awarded Best Of Logica award at Logica for quality deliverables in the project with BT .

Awarded with the “THANKS” award at CGI for successfully completing UAT with BT-HQN.

“PAT ON BACK” Award for Quality release and demonstrating Subexian traits -> commitment and

Customer satisfaction.

Was rewarded with “Your presence has made a difference award” for the successful sign of the UAT for

BT project.

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