Customer Service Construction

Mark Alves

**** ******** *** - *****, ** *****

**********@*****.*** - 757-***-****

Skilled Technician with superb problem solving and multi-tasking skills. Self-directed and motivated worker who

requires little to no supervision. Analytical thinker who quickly and accurately diagnoses and repairs technical

issues. Motivated, adaptable and personable with a focus on customer service.

WORK EXPERIENCE

Local 1010 Laborer

Cruz Contractors LLC - Holmdel, NJ - 2012 to Present

- Dug trenches, backfilled holes and compacted earth to prepare for new construction.

- Conducted hydrostatic water testing.

- Repaired and tested fire hydrants.

- Prepared and cleaned construction sites by removing debris.

- Loaded and unloaded building materials used for construction.

- Aided crews in joining, wrapping and sealing sections of pipe.

- Safely operated tools such as chainsaws, demo saws, and jackhammers.

- Consistently assumed additional responsibilities and worked extended hours to meet project deadlines.

- Member of Micro-tunneling crew installing sewer and storm weather pipe.

Local 1010 Laborer

Padilla Construction Services - Westbury, NY - 2008 to 2012

- Completed tear-down of existing structures and prepared for new construction.

- Dug trenches, backfilled holes and compacted earth to prepare for new construction.

- Prepared and cleaned construction sites by removing debris.

- Loaded and unloaded building materials used for construction.

- Safely operated tools such as chainsaws, demo saws, jackhammers, etc.

- Consistently assumed additional responsibilities and worked extended hours to meet project deadlines.

- As qualified scaffold builder designed and built scaffolding for use in building construction and renovation.

- As Union Shop Steward reported all fellow union member hours and assisted them with any issues pertaining

to Union membership.

- Qualified Site Safety and Site Superintendent.

Parts Manager

Ranger Construction - South - Pompano Beach, FL - 2006 to 2008

- Created database management system for inventory control of parts room, vehicles, and heavy duty

construction equipment.

- Ordered and received repair parts.

- Recorded and maintained parts purchase records for audits.

- Recorded and maintained shop repair orders of parts used, mileage, brief description of work, and person

who completed work.

- Assigned repairs to mechanics based on experience and availability.

- Issued, replaced, and maintained records of all company cell phones, ez-passes, license plates, and vehicles.

- Created database management system to schedule and track all service and preventive maintenance

performed on vehicles and equipment.

Cryptologic Technician (Maintenance) 3rd Class Petty Officer

United States Navy - United States - 2000 to 2006

- As Work Center Supervisor coordinated and performed all preventive and corrective maintenance within

department.

- Calibrated and monitored devices following installation.

- Programmed and troubleshot devices following installation.

- Recommended system-level hardware and software installations.

- Repaired malfunctioning system components.

- Met 100% of deadlines and quotas for installations and repairs.

- Completed logs and reports according to established policies and procedures.

- Diagnosed and repaired hardware, software and system issues.

- Isolated faults in units and components.

- Completed preventative maintenance on Cryptologic Systems and various Electronic Systems.

- Performed numerous software installations and updates.

- Trained system users on proper equipment usage and entry level troubleshooting and repairs.

- Interpreted schematic blueprints, wiring diagrams, performance specifications and service manuals.

- Conducted highly complex diagnostic and operational tests.

- Analyzed test results to locate and determine causes of malfunction.

- Overhauled electronic equipment, electrical equipment, and various antennas.

- As Test Equipment Calibration Petty Officer, ensured all test equipment was calibrated and ready for usage.

- Served as custodian of classified documents.

EDUCATION

Electronics

AN/USQ-141 (CTT/H3) Operator - Charleston, SC

2005

Electronics

AN/USQ-141 (CTT/H3) Maintainer - Charleston, SC

2005

Electronics

Fleet Cryptologic System Maintenance - Pensacola, FL

2003

Electronics

Cryptologic Technician (Maintenance) "A" School - Pensacola, FL

2001

High School Diploma

Science High School - Newark, NJ

2000

SKILLS

- Exceptional multi-tasker

- Competent with power tools

- System troubleshooting expert

- Sound judgement

- Quick learner

- Motivated team player

- Time management

- Requires little or no supervision

MILITARY SERVICE

Service Country: United States

Branch: Navy

Rank: E-4

July 2000 to July 2006

AWARDS

Sea Service Deployment Ribbon

Global War on Terrorism Service Medal

Global War on Terrorism Expeditionary Medal

National Defense Service Medal

Good Conduct Medal

Combat Action Ribbon

ADDITIONAL INFORMATION

- Qualified as Enlisted Surface Warfare Specialist.

- Trained and supervised more than ten personnel.

- Hand-picked by Command 3M Coordinator to train and prepare six departments for initial 3m assessment.

- Given responsibilities of a First Class Petty Officer and maintained a 100% Recorded Accomplishment Rate.

- Nominated for Command Sailor of the Year.

- Received Certificate of Appreciation from Commanding Officer.

- Maintained 100% accountability of all assigned equipment worth over $1,000,000 with no loss of equipment.

- Trained and mentored forty junior personnel in preventive and corrective maintenance, troubleshooting

procedures and damage control.

- As Repair Parts Petty Officer ordered, received, and cataloged over two hundred parts valuing more than

$400,000.

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