Desktop Support Technician
Resume:
Ryan Michael Perillo
Miller Place, NY 11764
********@*******.***
CERTIFICATIONS
CompTIA A+ CompTIA Security+
CompTIA Network+
TECHNICAL SKILLS
Operating Systems:Windows XP, Windows Vista, Windows 7, Linux
Networking: LANs, WANs, VPNs, Routers include Cisco, and Linksys (personal), Windows Firewall, TCP/IP
Software: Adobe Creative Suite, Microsoft Office Suite, McAfee antivirus software, Flash, Dreamweaver, VMware
Hardware: RAM, Punch down tool 66 and 110, Cabling Including Straight, Crossover, and Rollover, Hard drives
include SATA, IDE, and SCSI, Graphics cards, Printers, Scanners, Fax machines, Projectors, Smart Phones, Black
Berries, Power Supplies, Desktops, Laptops, UPS, Security cameras with BNC and RCA wire connections, and DVR
EXPERIENCE
CONSULTANT, Miller Place, NY 11/10-present
Computer Technician
• Providing technical/desktop support to clients
• Troubleshooting/diagnosing hardware and software issues, driver updates, Windows updates, installing RAM,
graphics cards, and hard drives
• Resolving Windows, browsers, and other personal computer issues
• Hardware/software recommendations and training to clientele
• Software installation and updates
• Setup Wifi router networks
BEST BUY, Huntington, NY 10/13-1/14
Advanced Repair Agent
• Used Geek Squad MRI Disk to run various anti virus programs as a diagnostic
• Consulted clients for any computer problem they might have at front desk
• Backed up hard drives for data transfer
Called clients for unit pickup as well as shipping and receiving
COHEN & SLAMOWITZ, LLP, Woodbury, NY 6/13-10/13
Desktop Support Technician,
• Made sure the Clean Desk Policy was enforced
• Routine Data Processing on companys software
• Attended to IT incidents via Microsoft Outlook email and updated accordingly
• Maintained Server room
• Overall User consultation
• Updated desktop pc via hardware and software maintenance
Disposed of old and broken desktop pc and removed hard drives as according to corporate policy
MTA, NYC, NY 2/13- 5/13
Desktop Support Technician,
• Uninstalled programs using add or remove programs as well as installed proper programs using batch files
• Installed XP SP3 on Windows XP computers
• Joined personal computers to the transit domain using Active Roles Server
• Changed port speed on pc from 10mbps to 100mbps by coordnating with cyber security on phone
• Made sure Mcafee anti virus program was up to date on newest version
• Checked IP settings for Static and DHCP configurations
• Worked in Registry Editor to update pc on network
CLEVER DEVICES, Woodbury, NY 10/12-1/13
Data Collector
• Traveled abroad to Detroit and Nassau in Data Collection van collecting bus stops with Excel Software and
mapping their routes while laptop was connected to IVN hardware in van
• Prepped vehicle with hardware for data collection
• Updated and Uploaded database information from collecting data on routes through VPN software while using
Microsoft Office Software
WEIGHT WATCHERS, Syosset, NY 6/12-8/8/12
Desktop Support Technician
• Made sure Users could access their email after migrating to Microsoft Office 365 from MS Online Services
• Changed Users Server name on their Android, Iphone, and Ipad after migrating mail system to Office 365
• Used tickets and resolved tickets by calling users or talking to users using ticket software as a helpdesk
• Migrated and installed 2003 Microsoft Office Suite to 2010 Microsoft Office Suite over their server
• Helped with any other user issues
• Unpackaged Desktop personal computers and moved for setup with peripheral’s
INTERNAL REVENUE SERVICE, Brookhaven, NY 5/12-6/12
Desktop Support Technician
• User troubleshooting relations
• Ticket consultation for Printer hardware configuration and maintenance
• TicketPrinter Cartridge Inventory
WEILL CORNELL MEDICAL COLLEGE, NYC, NY 4/12-5/12
Desktop Support Technician
• User IP address VLAN migration for card swiping hardware
• Ticket & troubleshooting consultation
• Help Desk for Users
ASI, New Hyde Park, NY 11/11- 11/11
Desktop Support Technician
• Configuring BIOS settings for clients
• Packaging Hewlett Packard laptops and desktops for clients
MICROPOWER CAREER INSTITUTE, Mineola, NY 2010
Desktop Support Intern
• Ethernet cabling
• Security camera system installation
• Researching
• Hooked up a UPS to a server network
• Hooked up BNC to RCA wires to a DVR security camera system through the ceiling.
• Installation and layout of classroom projectors, computer hardware, cables, cameras
• Computer logistics
• Formatting and installation of operating systems
EDUCATION
Information Technologies, Micro power Career Institute, Hauppauge, NY 2010
Graphic Arts and Animation, Chubb Institute, New York, NY 2006
Visual Arts, Suffolk Community College, Selden, NY 2004-2005
Advertising Art & Design, BOCES Brookhaven Technical Center, Oakdale, NY 2003-2004
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