Engineer Training
Resume:
Marcus Robinson
Cordova, Tn. 38016
***********@*******.***
PROFESSIONAL PROFILE
Results-driven Senior Computer Specialist/ Telecom Administrator. I am a senior computer and systems
administrator with over 25 years of professional experience managing projects for iconic companies in
telecommunications, manufacturing and the call center environment. Concurrently worked on multiple
projects to secure the network, upgrade the infrastructure and reduce total cost of ownership while providing
continuity of services for my clients. I have specific training and certifications thru Microsoft, CompTIA and I
am well experienced with most of the latest Microsoft products including Windows 2000/XP/Win 7/Win8,
Exchange 2010/Office2013 and Active Directory.
Programming Languages Server Technologies Software Experience
SQL Server 2000 / 2005 Sharepoint 2003 Adobe Creative Suite CS3
Oracle R12 training Photoshop, Illustrator
Paint Shop Pro
Microsoft Windows 95 – Win7/8
Microsoft Office Suite
TECHNICAL SUMMARY
Project Management Experience /Windows NT trained/Windows 95/98/2000/XP trained/A +
certified/LAN/WAN Experience/TCP/IP-Wireless Networks/Lotus Notes Admin/Various Network systems
Training/AS400 Trained/PC Assembler/Nortel PBX Administrator/Experienced Telecom Manager/RF
Equipment/Blackberry Administrator/Experienced wireless network technician/Supervisory/Lead Experience.
PROFESSIONAL EXPERIENCE:
Cummins ReCon Inc., Memphis, Tennessee 07.2013 – PRESENT
NGMES Level 1 IT Support serving the National Aeronautic and Space Administration as a Software
Engineer and Analyst to provide NASA with innovative IT solutions that facilitate agency efficiency. Worked
with senior management to gather business requirements.
Representative Accomplishments & Contributions
• Assist the MES Analyst/Engineer and MES Supervisor in the operational support and ongoing
development of the NGMES line.
• Provide IT support for the MES system and 250 users.
• Perform all system programming/upgrades
• Work with engineering on PLC programming issues.
• Implement corporate common MES application at RMP Assembly site.
• Support an integrated MES system in the automatic assembly of machined parts which covers
manufacturing
• Completed training in Oracle R12 for manufacturing support.
Williams Sonoma Corp., Memphis, Tennessee 09.2010- 12.2014
Computer Specialist Level 2
Served as the level 2 support for all internal IT issues for 600 users. I worked with outside vendors in support
of the production staff and their needs.
Representative Accomplishments & Contributions
• Respond to internal users repair issues, training request and ideas for increased productivity.
• Supported production environment on AS400 manufacturing system for the remaining 500 users in 3
locations.
• Designed and implemented RF programming plan.
• Trained staff members to enhance company’s technical knowledge.
• Performed wireless system upgrades, installs of new equipment, and troubleshooting.
• Assisted with PBX installs, configuration and setup of new users.
• Assisted with the SQL development for the improvement of the manufacturing process.
International Paper (Contractor), Memphis, Tennessee 11.2009- 09.2010
Blackberry/Outlook Administrator
Worked with internal customers with the transition from the Lotus Notes Platform to the Microsoft Outlook
and Blackberry Platforms.
Representative Accomplishments & Contributions
• New Hardware Installation and Configuration (PC's, PDA’s, Laptops, CD Burners, and Printers)
• Assist with the migration of 30,000 email users from Lotus Notes to MS Outlook.
• Create/Maintain accounts on the Blackberry Enterprise Server for company users.
• Migrated 4000 blackberry users to Microsoft Outlook and Office.
• Established training program and material for Remote Techs in the operations center.
• Install wireless HW/SW.
Technicolor, Memphis, Tennessee 01.2008 – 10.2009
Computer Specialist
Representative Accomplishments & Contributions
• Monitor and fill out daily logs for Legacy, Gold, CSW and other production systems.
• Second and Third Level troubleshooting of desktop operating systems and application software.
• Administration of Microsoft Windows 2000, XP, and 2003 desktop environments.
• Provides Project Management leadership for small projects by ensuring vendors are on schedule and user’s
needs are covered.
• Worked with various wireless setups and configuration.
• Work with Citrix, Terminal Emulation and remote access.
References upon request.
Contact this candidate