Customer Service Sales

Renita R. Ramirez

*** *. ******** **. #**

Corona, Ca 92879

Phone: 951-***-****

***************@*****.***

PERSONAL OBJECTIVE:

To obtain a full-time, Clerical Position within an organization that will

enable me to fully contribute and enhance my skills and abilities.

SOFTWARE KNOWLEDGE:

( Connect + 1000( ( DM1000 ( FedEx Ship Manager

( Internet Explorer ( Microsoft Excel ( Microsoft Windows

( Microsoft Word

OFFICE SKILLS:

( Answer Phones ( Customer Service ( Faxing

( Heavy Records Management ( Mail Room Operations (

Maintain

Inventory

( Photo Copying ( Ten Key (by touch) ( Typing

KEY STRENGTHS:

Possess Strong Organizational Skills. Able to handle challenges, with

proven history of increased productivity. Able to lead and assist others

in high-demand situations.

CAREER HISTORY:

Nov. '14 - Feb. '15 Anda Pharmaceuticals Corona, Ca

Sales Rep 1

. Acquire and manage accounts within pharmacies and Doctors

offices.

. Services existing accounts, obtains orders, and establishes

new accounts by planning and organizing daily work schedule

to call on existing or potential sales outlets and other

trade factors

. Keeps management informed by submitting activity and

results reports, such as daily call reports, weekly work

plans, and monthly and annual territory analyses.

. Submits orders by referring to price lists and product

literature.

. Resolves customer complaints by investigating problems;

developing solutions; preparing reports; making

recommendations to management.

. Update Board of Pharmacy License to open new accounts.

. Contributes to team effort by accomplishing related results

as needed.

Apr. '03 - October '14 Watson Pharmaceuticals/Activas, Corona, CA

Mail Room Clerk

. Carry out responsibilities in accordance with the

organization's policies, procedures, and state, federal,

and local laws.

. Receive bulk mail from courier service and FED-EX/UPS and

deliver all to individual departments throughout the

company in a timely manner.

. Sort mail according to destination and type, such as

returned letters, adjustments, bills, orders, and payment;

re-address undeliverable mail bearing incomplete or

incorrect address; distribute and collect mail.

. Deliver all to individual departments throughout the

Company in a timely manner.

. Weigh/Meter outgoing mail using Connect Plus Digital

mailing System. Prepare FED-EX/UPS packages for mailing.

. Maintain printer, computer and business supplies and order

supplies as needed

. Where required, meet and greet outside visitors and contact

the appropriate individual.

. Date stamp all incoming mail.

. Record registered mail.

. Responsible for transporting employees to desired

destination within the company by shuttle.

Jun. '97 - Nov. '03 Cast Art Industries, Corona, CA

Lead Mail Room Clerk

. Responsible for the handling, routing, pick-up and delivery

activities of mail operation and the assignment &

participation of tasks involving all activities; performs

related duties as required.

. Received, sorted, and delivered all incoming mail &

packages according to assigned floors and within

established time frames. Wrap, seal, weigh, affix postage

and dispatch all outgoing mail/packages in accordance with

postal regulations.

. Packaged and processed outgoing overnight items, i.e.

Federal Express, UPS, etc., to meet client and vendor

deadlines. Log and deliver incoming overnight packages

within established time frames.

. Organized and distributed supplies to employees as detailed

in job requests. Verify and log orders upon delivery.

Monitor inventory of copy supplies, stock paper and toner

and keep supply area neat (inclusive of convenience

copiers).

. May provide minor maintenance of photocopy machine such as

solving paper jams, placing service calls and routine

cleanings.

. Performed other administrative duties from inserting,

copying and photocopying to faxing as needed.

Provided reception work such as answering telephones,

taking messages and greeting visitors.

Prepared outgoing items for shipping.

1993- 1997 Walmart, Riverside, CA

Sales Associate /

Stocker

. Assist customers Person to person

. Takes inventory of all productsin my department

. Tag and issue claim numberson all returned merchandise

. Stock all new merchandise

. Clean up at the end of the day

. Scan and label merchandise

EDUCATION AND SPECIAL TRAINING:

2008 Southern California Independent Educational Studies

Lancaster, CA

Diploma

1999 Loma Linda University Training Center Corona,

CA

Class: Microsoft Word 97 & Microsoft Excel 97

1986 - 1987 Webster Career College Long

Beach, CA

Phlebotomy

1980 - 1981 Bell High School Bell, CA

General Education

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