Customer Service Representative
Resume:
Ilona Lisk
*** ******** **, ******* **** IL *****, 815-***-****, ******@*******.***
Summary
Highly motivated Customer Services professional with significant experience in the Publishing/ E-
Journal industry. Excellent communications skills, ability to work with people at all levels in often high
demand situations. Strong organizational skills, able to work efficiently and productively. Is dedicated to
providing high quality customer care while meeting corporate goals and objectives.
Accomplishment
Identified and corrected an issue with a new customer’s annual order. Strengthened the relationship with
the customer and persuaded the client not to drop us as their vendor.
Experience
2005 - 2015 EBSCO Information Services Cary, Illinois
Customer Service Representative / Accounts Manager
Managed over 150
•
University and
Healthcare accounts
Assisted in trouble
•
shooting online access
problems
Maintained consistent
•
contact with sales
representatives and
publishers
Negotiated subscription
•
rates with publishers
Prepared itemized
•
quotes for key accounts
Helped customers
•
navigate the EBSCO
website
Generated orders for
•
new subscriptions
Reviewed customer
•
annual subscription
orders
•
•
2004- 2005 Coventry Elementary School Crystal Lake, Illinois
Special Education Aide
Served as a one on one aide for
•
students with developmental
challenges
Collaborated with special
•
education teacher to plan
student activities that would
facilitate development of:
social skills, speech and
language skills, self help skills
Participated in daily classroom
•
activities in an attempt to
alleviate student transitional
issues
•
Skills - Microsoft Excel,
•
Microsoft Word, Microsoft
Office, Outlook, IBM AS/400
E-copy, Merlin
Contact this candidate