Customer Service Sales Representative

Patricia L. Louttit

*** ***** **** **** **** Milford, MI 48381 248-***-**** ***************@*****.***

Professional Summary

Dedicated and driven professional with strong and successful experience in the health and life insurance industry.

Looking for a position to utilize my extensive experience, skills and customer service driven work ethic within the

insurance industry. Notable experience and interest working with Medicare Insurance and associated clientele. Willing to

learn, open to new experiences and challenges, thrives in a direct customer service role, and works well as in individual

or a group environment.

Core Qualifications

Licensed in Life and Health Insurance with a specialization in Medicare

Excellant customers service, relations, and support

Proven track record for customer and employer satisfaction

Great communcaition skills and attention to detail

Hardworking and continuous experience over a variety of work environments and industries

Overall ability to connect and follow through with customers

Computer and internet savy

Supportive team member

Strong sales understanding

Work and Professional Experience

Entech Staffing Solutions - Troy, MI January 2014 – Present

Licensed Health and Life Plan Advisor

Contract employee with Blue Cross Blue Shield of Michigan

Enroll individuals and families in health insurance both on and off the federal market place

Participated in the roll out of the Affordable Care Act since its implementation

Broadpath Inc. Health Solutions – Tucson, AZ (Home Office) October 2013 – December 2013

Licensed Insurance Agent

Managed incoming calls for enrollment in Providence Medicare Health plans for residents of

Washington and Oregon

Set up, equipped, and worked from a home office in compliance with insurance safeguards and

standards

Specialized in Medicare

Dialogue Marketing – Troy, MI August 2009 – March 2013

Licensed Insurance Agent

Sold Medicare plans with carriers including but not limited to Blue Cross Blue Shield, Priority Health

and Mutual of Omaha

Licensed in Health and Life Insurance in forty three states

Managed inbound and outbound calls to the call center and followed through on customer needs

Szott M59 Dodge – Highland, MI March 2009 – July 2009

Automobile Sales Representative

Consulted with customers to determine vehicle requirements and needs

Facilitated and secured the sale of new and used vehicles

Provided exceptional customer service

Suburban Volvo – Troy, MI August 2008 - March 2009

Automobile Sales Representative

Consulted with customers to determine vehicle requirements and needs

Facilitated and secured the sale of new and used vehicles

Provided exceptional customer service

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Patricia L. Louttit

898 South Duck Lake Road Milford, MI 48381 248-***-**** ***************@*****.***

Suburban Toyota – Troy, MI June 2005 - August 2008

Switchboard Receptionist

Accepted position to enter company with the intention of working towards a sales position

Handled multi line phone system for all incoming calls to the dealership

Managed financial transactions and procedures for dealership

Champion Chevrolet – Howell, MI January 2005 - June 2005

Automobile Sales Representative

Consulted with customers to determine vehicle requirements and needs

Facilitated and secured the sale of new and used vehicles

Provided exceptional customer service

Bankers Life and Casualty – Troy, MI December 2002 - January 2005

Insurance Sales Representative

Generated sales of insurance, senior, and financial products

Conducted home appointments with potential customers

Provided excellent customer service and guidance to all potential and secured customers

Education

HEALTH AND LIFE INSURANCE LICENSURE

Initially licensed in 2002 and have held continuous licensure since 2009

Up to date with Continuing Education credits

BENEDICTINE HIGH SCHOOL– DETROIT, MI

High School Diploma 1971

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