Technical Support Engineer

BILLY SANYOTO

**** ******** ***** ? Mississauga, ON L5M 6B4 ? 647-***-**** ?

*******.*****@*****.***

An Network Engineering specialist with 3+ years of experience in Networking

field and Microsoft Server field, including Systems and Network design,

integration, implementation, and administration. Current expertise is in

Wireless Telecommunication using Cisco and Open Standard technologies such

as Radio Telecommunication, Wi-Max, and other supporting technologies.

Education

. HUMBER College - Canada

1. Post Graduate Certification in wireless telecommunication

(September 2013 - April 2014)

2. Post Graduate Certification in Project Management (May 2014 -

February 2015)

. BINA NUSANTARA UNIVERSITY - Jakarta, Indonesia

Bachelor of Computer Science (August 2006 - December 2010)

Employment History

. Terago Network - Toronto, Ontario, Canada

TeraGo is proud to own its national IP network and data center

infrastructure, ensuring the safety and security of your data. Providing

an end to end solution for business data, from backing it up and storing

it in our Canadian data center facilities to accessing your virtual

solutions in the cloud.

Network Engineer Trainee (September 2013 - April 2014)

o Testing and troubleshooting radio connection in GTA (Greater Toronto

Area) area ( Point to point and point to multi point )

o Implemented and update a Cisco IOS system with remote update and cable

(manual) update

o Analyzed and update a Dragon Wave Radio operating system and setting

up the frequency & channel to make sure that radio can running

properly

. Kings Network Indonesia - Bekasi, West Java, Indonesia

The leading ISP Company especially for office, business, industry, and

game center in west java Indonesia with high speed internet such as fiber

optic with connection to Indonesian data center, OpenIXP(Open Indonesia

Internet Exchange), IIX-APJII and International Backbone.

System and Network Administrator (Dec 2012 - July 2013)

o Provided additional technical support and consultation of other

Microsoft Servers products and technologies such as Windows Server

2012, Active Directory, Networking Sytem (CISCO and Microtik), Radio

telecommunication, MPLS, EBGP and IBGP and fiber optic.

o Analyzed issues and provided solutions or alternatives for 200+

customers' IT infrastructure ranging from small and medium businesses

to large industry and game center in West Java, Indonesia such as WAN,

NAT, Spanning protocol, Virtual Lan

o Installed and maintenance the virtual server using a Hyper V, and VM-

Ware

. PT.Surya Mandiri - Bekasi, West Java, Indonesia

The food packaging distributor company with serving more than 200

packaging stores in west java, Jakarta, and central java.

Network Technician (July 2011 - November 2012)

o Designed, implemented, and supported the company's IT network &

systems infrastructure such as Cisco routers & switches, Windows and

Linux servers in the head office and branches.

o Managed the company's IT security infrastructure such as firewalls,

network monitors, and centralized antivirus solution.

o Collaborated with Technical Support Officers to support workstations

and performing IPv4 and IPv6 sub netting with VLSM in order to get IP

local Address efficiency.

. Concordia Computer Solution Indonesia - Jakarta, Indonesia

Dell and HP company distributor such as PC, Printer, Laptop, Tablet, and

workstation to serve computer distribution across Indonesia for computer

stores, schools, banks, and government institutions with providing

excellent skill people.

IT Specialist Product (May 2010 - July 2011)

o Give a solution and suggestion regarding specification such as laptop,

computer, printer and workstation for bank, government, and school.

o After selling product service for workstation and server such as

trouble shooting and technical support

o Introduce the new product especially for Dell and HP computer to

public and Newspaper in computer exhibition

Certifications

. Microsoft Certified Systems Administrator (MCSA)

. Administering Windows Server 2012

. Installing and Configuring Windows Server 2012

. Cisco Certified Network Associate (CCNA)

. Microsoft Certified Professional

REFERENCE PROVIDED UPON REQUEST

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