Management Service, IT Specialist

Shahbaz Shabbir

Telephone: 403-***-**** . Email: ********.**@*****.*** . Calgary, Canada

Profile of Strengths and technical qualifications

. Strong technical skill sets and proficiency in system/hardware

troubleshooting and configuration, software management, database

management, network administration and technical communications

. Progressively challenging experience in information technology roles

across diverse industries which include the oil & gas sector, banking

and health services

. Results-driven, service-oriented and self-motivated to ensuring

completion of tasks on time

. Collaborative mindset to diagnose problems, understand requirements

and deploy sound solutions

. Understanding of cultural dynamics through experiences in North

American and Asian markets

. Well versed in multiple languages enhancing communication

effectiveness in diverse environments

. Over 100 hours of applied networking training as part of the PC

Networking Certification

. Over 180 hours of applied troubleshooting training as part of the PC

Troubleshooting Certification

. Qualified SAP NetWeaver 7.0 System Administrator (Oracle DBA)

. Accredited with the Oracle Certified Database Administrator

certification

professional accomplishments and experience

ION Technology Solutions, Calgary, Alberta

February 2012 to

March 2014

IT Analyst- Deskside and General IT Support

. General IT services, including troubleshooting, networking, hardware

and software installation to small business

. Windows 7 Imaging, Support Microsoft Windows XP/7 and application

software, etc...

. Provided consultative services on IT management for clients to meet

business needs within prescribed budgets

. Built customized computer units and networking structures to

support, enable and improve business performance

. Provided overall IT business solutions and IT infrastructure

planning to a diverse client base

CompuCom Canada (at Suncor Energy), Calgary, Alberta

July 2011 to February 2012

IT Specialist- Deskside Support

. Role entailed providing support services as a Desk Side Analyst

(including field support)

. Managed IMAC and Break fix requests for clients in varying locations

and environments around Alberta

. Handled customer issues, escalations, new systems deployments, break

fixes and software support ( OS, Lync Messenger, etc... ) and

updates

. Provided post refresh and migration support for clients

. Supported SAP platform asset management database

. Engaged in technical support for Emergency Response Centre for

Suncor Energy

. Analyzed and reported companywide IT incidents to management,

including creating spreadsheets from monthly IMAC and break fix

issues. Maintained the company's refresh project which included

proper disposal of the older machines and provided new machines to

clients undergoing software/applications installations

. Executed change management in affiliation with Incidents & Problem

Management teams to improve services

. Coordinated weekly meetings to review changes in organization

dynamics and impacts on service delivery

. Role included providing support services for meeting room requests

as a subject matter expert (SME)

. Managed service calls and provided support to clients regarding

meeting service requests

. Maintained and updated Video Conferencing equipment

. Interpreted and deployed necessary arrangements to fulfill

conference & meeting requirements of clients

. Supported the Ticketing Management System (TSM) to ensure

completeness of service requests, including tracking timely service

completions

Abacus Consulting, Karachi, Pakistan

October

2009 - September 2010

SAP NetWeaver Consultant

. Worked within a system administration role completing numerous SAP

upgrades

. Performed SAP IDES installations, and all task required during SAP

implementation. I.e. Installation/configuration of SAP system,

Homogeneous system copy, Client administration, performed

authorizations of all modules implemented, design system landscape,

change and transport system strategy, backup strategy, and

configuration of Microsoft clustering services of SAP/DB for

production environments

. Provided training to newer SAP recruits in multi-languages

. Gained experience of the cultural dynamics within the Asian business

environments

Shahbaz Shabbir

+1-403-***-**** . ********.**@*****.***

IBM Canada Ltd., Calgary, Alberta

May 2006 - August

2009

IT Specialist

. Desk side support analyst, providing technical consulting to a

diverse customer base from front-line workers to executive

leadership

. Provided computer networking, including LAN and wireless networking

services

. Completed PC/LAN Hardware/Software installations, Hardware Drive

Deletion, installation of all types of Windows, including Windows

2003 and Windows XP

. Extensive experience with Lotus Notes, IBM and Blackberry Short

Messaging Services

. Supported Asset Management team, using SAP web-based ticketing

system

. Major contracts included working at Suncor Energy, and the Calgary

Health Region

Hayley Industrial Electronics Ltd., Calgary, Alberta

October 2006 - July 2007

Electronics Technician

. Built and assembled detailed electronic boards used in Electric

Saving Units

. Completed production quotas by firm deadlines while complying with

quality standards

. Worked independently and within production teams to manage and

complete work requirements on time

Everest Technologies Group Inc., Calgary, Alberta

December 2002 - March 2003

IT Analyst

. Provided hardware and software installation services to small

businesses

. Managed computer hardware assembly and repair to meet client needs

within prescribed budgets

. Built customized computer units and networking structures to meet

the business requirements of clients

. Provided IT business solutions and IT infrastructure planning to a

diverse client base

World Star Learning Centre, Faisalabad, Pakistan

December 1998 - April 2002

Computer Analyst, Networking

. Executed PC/LAN Hardware/Software installations, including various

Windows upgrades

. Completed computer networking for the center's training facilities

. Resolved technical issues by providing troubleshooting services

. Provided networking consultation and information technology services

to clients from a variety of industries, including hospitals,

schools and office buildings

eDUCATION

SAP Certified Technology Associate - System Admin. (Oracle DBA) w/SAP

NetWeaver 7.0

SAP Global Certification

Oracle Professional Certification - 8i Certified Database Administrator

Prometric Thomson Learning, Edina, MN, USA

Bachelor of Commerce (B.Comm.)

University of Karachi

PC Networking Training and Troubleshooting Certification (with over

250 hours of applied training)

World Star Learning Centre, Faisalabad, Pakistan

Diploma of Hardware Technology & Graphic Designing

Creative Computer Academy, Faisalabad, Pakistan

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