Customer Service Representative
Resume:
BRIAN NEEDLES
SIOUX FALLS, SD 57104
*******@*****.***
HENERYJOHN70.WIX.COM/BRIAN
PROFESSIONAL SUMMARY
I Am An Energetic Self-starter Who Is Creative And Can Work
Independently Or With A Team. I’m Enthusiastic When It Comes To Work
And Can Maintain A Positive Attitude Under Changing Work Circumstances. I
Have 33 Years Of Good Work Ethics And Customer Service That Make Long
term Relationships With Customers Possible.
PROFESSIONAL SKILLS
● TIME MANAGEMENT AND ORGANIZATIONAL SKILLS
● KNOWLEDGE IN COMPUTER USE
● STRONG COMMUNICATION AND LISTENING SKILLS
● STORE MAINTENANCE ABILITY
● DETAIL ORIENTED
● ENERGETIC AND GOAL ORIENTED ATTITUDE
● ADAPTIVE TEAM PLAYER
● EMPLOYEE TRAINING AND DEVELOPMENT SKILLS
● CREATIVE PROBLEM SOLVER
● RETAIL SALES
● CREATIVE IN CONFLICT RESOLUTION
● INVENTORY CONTROL FAMILIARITY
● MAINTAINED COMPANY AND EMPLOYEE RECORDS
● OPENING/CLOSING PROCEDURES
● TELEPHONE INQUIRES SKILLS
● ENSURED CUSTOMER SATISFACTION
PROFESSIONAL EXPERIENCE
MECHANIC, SELF EMPLOYED/VARIOUS COMPANIES
MILACA-GREATER MINNEAPOLIS, MN 07/1992 TO 08/2007
● ADVISED CUSTOMERS REGARDING VEHICLE ISSUES AND POTENTIAL REPAIR
● KNOWLEDGEABLE WITH A VARIETY OF POWER AND HAND TOOLS
● EXAMINED VEHICLES TO DETERMINE THE DAMAGE OR MALFUNCTIONS
● REPAIRED AND REPLACED SUSPENSION, STEERING, BRAKE, HEATING, COOLING, ELECTRICAL,
IGNITION, AND FUEL SYSTEM COMPONENTS
● WORKED ON A VARIETY OF VEHICLES INCLUDING CARS, TRUCKS, TRACTORS, FARM EQUIPMENT,
SMALL ENGINES, AND AIRCRAFT
● ORGANIZED WORK RECORDS AND FILED REPORTS
● WELDING
● CONTRIBUTED TO REPEAT AND REFERRAL BUSINESS BY USING STRONG CUSTOMER SERVICE AND
PROBLEM SOLVING SKILLS
EQUIPMENT OPERATOR, HARRIS HARDWOODS
FORESTON, MN 02/2004 TO 05/2004
● OPERATED INDUSTRIAL WOOD WORKING MACHINES
RANCHER/FARMER SELF EMPLOYED
MILACA-ECHO, MN 01/1998 TO 08/2004
● PERFORMED ALL ASPECTS OF RAISING AND BREEDING CATTLE
● OPERATED AND MAINTAINED TRACTORS, SKID STEERS, AND FARM EQUIPMENT
● ASSISTED VETERINARIANS IN EXAMINING ANIMALS
HEAVY LINE MECHANIC COURTNEY TRUCK SERVICE
EDEN PRAIRIE, MN 06/1991 TO 07/1992
● SPECIALIZED IN ENGINE REBUILDING, REPAIR, AND REPLACEMENT
● TRANSMISSION AND DIFFERENTIAL REPAIR AND REPLACEMENT
● GUIDED MECHANICS WITH DECISIONS CONCERNING REPAIR AND REPLACEMENT OF PARTS
● REPAIRED AND REPLACED BELTS, HOSES AND STEERING SYSTEMS
● REPAIRED AND REPLACED RADIATORS AND WATER PUMPS
● WELDING
ASSISTANT MANAGER, JIFFY LUBE
SIOUX FALLS, SD 04/1987 TO 07/1989
● COMPLETED OIL CHANGE SERVICES
● MAINTAINED UP TO DATE KNOWLEDGE OF STORE POLICIES REGARDING PAYMENTS, RETURNS AND
EXCHANGES, AND TRAINED STAFF ACCORDINGLY
● WORKED AS A TEAM MEMBER PERFORMING CASHIER DUTIES, PRODUCT ASSISTANCE AND CLEANING
● DEVELOPED HIGHLY EMPATHETIC CLIENT RELATIONSHIPS AND EARNED REPUTATION FOR
EXCEEDING SALES GOALS
PROFESSIONAL COURSES AND CERTIFICATIONS
FAA AIRFRAME AND POWERPLANT CERTIFICATION, LAKE AREA TECHNICAL INSTITUTE
WATERTOWN, SD 09/1989 TO 05/1991
● STUDENT AMBASSADOR
● 3.86 GPA
PROFESSIONAL SERVICES OFFERED
● I HAVE A COURTEOUS DEMEANOR AND I CAN RESOLVE CUSTOMER ISSUES AND MAINTAIN CUSTOMER SATISFACTION.
● GREET CUSTOMERS UPON ENTRANCE.
● ASSIST CUSTOMERS OVER THE PHONE REGARDING STORE OPERATIONS, PRODUCTS, PROMOTIONS AND ORDERS.
● A FRIENDLY SMILE.
● EXCEPTIONAL CUSTOMER SERVICE.
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