Service Management
Resume:
Elias David Garcia
*.***********@*******.*** 773-***-****
Work Experience:
D&S Global Solutions (Work from Home)
Retention and Recovery Specialist
. Serviced major fortune 500 companies such as, DuPont, Cisco Webex,
Dell Canada, FedEx and others
. Serviced Mexico, Central and South America, and the Caribbean
. Executed a progressive and effective process to address all levels of
service, while simultaneously producing the best results
. Daily telephone contact with emphasis on customer retention, account
resolution by professional dialogue and communication, through unique
effective recovery structure and innovation
SGA Youth and Family Services
02/14 - 8/14
Teen Outreach Program Facilitator
. Provide classroom based psycho-education presentations
. Provide limited group and individual supports, case management and
advocacy for clients in classroom programs
. Coordinate prevention education, clinical and case management services
with school staff, parents and other partners
. Refer client for counseling, psychiatric, psychological, or other
services, when appropriate
. Manage all agency expectations for case recording, statistical, and
other documentation on a timely basis and according to the policies of
the Agency.
Casa Central Social Service Agency
04/12 - 11/13
Counselor/Case Manager
. Coordinate and facilitate Family Bridges healthy relationship
workshops for singles and couples
. Case management
. Intake and assessment of participants in the Family Bridges Works
Program
. Interview and select participants for subsidized employment
. Keep up to date case notes and files for each participant
. Input all data in the Family Bridges data base management system
. Provide timely progress reports on the Family Bridges Works program
Chicago Public Schools 01/10 - 01/12
STLS Youth Advocate
. Youth Advocate for Students in Temporary Living Situations
. Encourage these students in the program to remain and attend school.
. Followed CPS mission statement, to make sure homeless students had
equal access to the same free appropriate educational opportunities as
students who are not homeless.
. Met with homeless students from 9th grade to 12th on a weekly basis
monitoring their attendance, their grades, while at the same time
working closely with our school liaison.
. Weekly reports were sent to our program director to measure the
progress of these programs.
. Home visits on truant students and re-enrolling students that had
been dropped from school.
. Community outreach to educate families about our Homeless Education
Program.
Break the Silence Foundation, Inc. NFP 01/08 -
11/09
Domestic Violence Advocate
. Responded to calls from survivors, family members and friends, and
other service providers.
. Provided advocacy based counseling to survivors in a culturally
relevant and linguistically appropriate manner.
. Advocated for survivors to safety plan, build support networks, making
appropriate referrals for client's legal, medical, housing and related
needs.
. Timely and accurate documentation and reports were completed.
. Developed and maintain relationships with ally organizations,
community members and other service providers.
. Attended fundraising events and interacted with local State Senator's
and other local politicians to represent the foundation.
Education:
Ashford University
Studies in Psychology
Roosevelt University
Studies in Finance
Vocal Mechanics Studio
Four year studies in Classical Singing & Voice Production
Certificates/Licenses:
Instructor Certification
Premarital Interpersonal Choices & Knowledge (P.I.C.K.)
Healthy Relationships Workshops for Singles and Couples
LoveThinks, LLC
Instructor Certification
Growth: Conflict Management and Personality
Family Bridges, Inc.
International Chaplains Commission
Licensed Community Service Chaplain, specialized in Crisis Intervention
Chicago Mayor's Office on Domestic Violence
Certificate 40 hour core Domestic Violence program
Skills:
Microsoft Office Suit
Fluent in Spanish, both oral and written
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