Customer Service Technical Support

Sherri Cook-Chambers

Outstanding Customer Service and Technical Support Associate

*** ******** **., ******, ** 71701

****************@***.*** - 214-***-****

I have worked in all work atmospheres and find that I enjoy both Technical Support and Customer Service above most

other positions that I have held. I have been working in call centers and from home now for over 10 years and find this

atmosphere the most effective atmosphere for my talents.

WORK EXPERIENCE

Intuit Advisor

Teletech@Home- Englewood, CO – December 2013 - Present

Responsibilities

Chat Support, Team Captain, Kronos, Data Entry, Customer Service, Daily Quota, Multitasking, Time Management,

Citrix, Virtual Network, Technical Support, Team Captain, Monitoring and Supporting Multiple teams of agents both

on phones and through chat, Daily Reports, Conflict Resolution, Research, Document preparation.

Accomplishments:

I was given the role of Team Captain so that I can be of assistance for not only my team, but the other 4 teams in chat

and anyone helping customers on the phones.

CSR

Full Creative – Portland, OR – January 2013 – December 2013

Responsibilities

Customer Service, Data Entry, Technical Support, Time Management, Answering Product Questions, Inbound

Transfers, Daily Training, Outlook, Skype, Chat, Multitasking, Payment Set up.

Apple@Home Advisor

KellyConnect-Arlington, TX- June 2013-December 2013

Responsibilities

Data Entry, Technical Support, Customer Service, Payment Processing, Product Support, Troubleshooting (ios, MAC,

Windows, Android, etc.), Conflict Resolution, Security Procedures, Inbound calls, Team Meetings, Daily reports,

Training.

Accomplishments:

I was able to be tasked leader of moral for our team and make sure that everyone was meeting the goals set for

production and quality assurance.

Account Maintenance Associate

Teletech@home - Englewood, CO - August 2012 to September 2013

Responsibilities

Account Maintenance, Data Entry, Customer Service, Conflict Resolution, Technical Support, Daily Reports,

Kronos, Oracle, Avaya, Cisco, Outlook, Chat, Payment Processing, Product Support, Training

Accomplishments:

I have provided outstanding customer service and technical support while also providing conflict resolution that keeps

our customers wanting to continue doing business with our company.

Customer Service Representative / Technical Support

InsightGlobal Inc. - Irving, TX - August 2010 to May 2012

Responsibilities

Daily Reports, Data Entry, Customer Service, Technical Support, Conflict Resolution, Product Support,

Spreadsheet Creation, Filing, Invoicing, Inbound/Outbound Calls, Multitasking, Scheduling, Daily Conference

Accomplishments:

While at this job I was able to not only use my outstanding customer service and administrative support skills

I was also able to expand my technical support skills. I was able to assist our clients with not only filling the orders

that they placed, but providing them with outstanding technical support as well.

Contact this candidate