Customer Service Training

William D. Gladden

*** ******** **** 443-***-****

Pasadena, Maryland, 21122 *.*********@*****.***

Objective To obtain a position that allows my technical skills

and very specific customer service training from

Verizon Wireless to be positive impact to your

company

Experience

Verizon Wireless Provided expert assistance to customers using

Hanover, MD diagnostic tools

Technical Support For month of January I received 4th best agent in

Customer Service the center.

March 2009-May 2014 Designed a presentation for Delphi mobile device

Provided training to new employees.

Supplied feedback and ideas on how the company can

improve.

Cadmus Computer graphic layout of PNAS magazine.

Communications Installed and maintained several software for mac

Columbia, Maryland and pc.

Magazine Layout Interpreted Xyvision code for magazine editing.

Pagination Met regular deadlines for magazine release.

June 2004-May 2007 Performed proofreading for raw copies.

E4E Tech Support Provided tech support for both macs and pcs.

Hunt Valley Maryland Training new employees per company guidelines.

Did hands on testing and maintenance of equipment

Help Desk Promote long-term goal of customer's loyalty and

February 2002-July satisfaction.

2004

Education Graduate of Fleet Business - Nework and IT

curriculum

Anne Arundel Community College - Computer Graphics

Major

Center of Applied Technology North - Pagination

Graduate of Glen Burnie High School

Qualifications Proficient in TCP/IP networking layout and

troubleshooting

Excellent problem solving skills for to IT and

billing

Proficient in Microsoft Office Suite

Advance training with use and diagnostic of cell

phones and tablets

7+ years of experience in customer relations and

tech support

Previously certified Applecare Technician

Skilled at PC maintenance and repair.

Contact this candidate