Customer Service Representative

TAMARA M. WELCH

*** ********* *** *.

Rochester, NY 14612

585-***-**** Home 585-***-**** Cell

**********@*****.***

Professional Profile

Maintain office operations by receiving and distributing communications. Serve visitors by greeting, welcoming and directing them

appropriately.

Skills

Microsoft Office Product knowledge of QuickBooks

Medical Terminology Computer Literate

CPT Coding Principles Strong customer service skills

ICD-9 Coding Principles Shipping/Receiving experience

HCPCS (Medicare/Medicaid) Coding Principles

ICD-10 Knowledge

Education

Everest Institute, Rochester, NY

Associates Degree in Applied Science Degree-Medical Insurance Billing and Coding

Graduated - 2013

Work Experience

Liberty Tax Services, Rochester, NY

12/14-present

ADMINISTRATIVE ASSISTANT/ RECEPTIONIST

● Welcome visitors by greeting them, in person and on the telephone, answering or referring inquiries

● Maintain office schedule by using (Phone Slips Program) for client appointments and meetings.

● Maintain customer confidence by keeping information confidential.

Dial America, Henrietta, NY

01/14-5/14

CUSTOMER SERVICE REPRESENTATIVE

● Provided enjoyable customer experience

● Maintained customers records by updating account information

● Helped find insurance providers for the customer

● Introduced transparency to customer about insurance plan

● Operated computer programs connected to calls

Sutherland Global Services, Henrietta, NY

06/06-06/09

TELEMARKETER/TECH SUPPORT

● Described all IT products and services to potential customer on the west coast

● Explained products or services and prices and answered questions from customers.

● Obtained customer information, entered IT orders into computer.

● Helped customers with technical issues and online support.

● Explained procedures on how to clean up computers to work more efficiently

● Received payments by phone

● Determined which IT products would be beneficial for personal or business usage

Uno’s Chicago Bar & Grill, Rochester, NY

08/02-05/04

BARTENDER/SERVER

● Served patrons by providing information to help food and beverage selections. presented ordered choices .

Custom Mold & Tool, Inc., Rochester, NY

06/00-09/01

RECEPTIONIST/BOOKKEEPING

● Answered telephones, direct calls and took messages.

● Operated office machines to include photocopiers, scanners and computerized bookkeeping programs.

● Calculated employee’s wages from plant records or time cards and prepared checks for payment of wages.

● Compiled and posted in general ledgers information.

● Verified, allocated and posted details of business transaction to subsidiary accounts in journals

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