Customer Service Security

William N. Goodman

Huffman Mill Road apt Q**

Greensboro NC 27215

***************@*****.***

Objective: To obtain a challenging career that shall promote my personal, professional, competence, and a commitment that will enable me to

utilize my expertise within the field related skills

Qualifications:

*Over 20 years of relevant experience in various security operations and military training

*Knowledgeable in security systems, procedures and awareness

* Possess “Q” and secret services clearance

*Ability to prioritize and man age multiple projects (deadlines & results driven )

*Possess excellent Project Management Skills

*Combines strong communication and interpersonal skills for foster network

*Proven leadership and readily grasps new concepts skills

*Outstanding organizational skills

*Creative Coordinator and thorough trainer

Employment History:

7/2012- Present GARDA Armored Services - Driver

*Assigned to cover daily routes to pick and deliver at specific locations

*Drive armored truck along established routes to deliver and pick up money at destinations

*Protects cargo and partner while partner makes delivery and/or pickup at locations

* Deter any criminal activity during transport and delivery of cargo

04/2009-7/2012 Sims Metal Company - Laborer

Richmond, Virginia

*Certified forklift operator, bobcat operator, assist in loading and unloading trucks, which consist of trailer,

Container`s, prepare materials to be shipped and inspection of materials

*Retails Sales, Weigh materials, and calculate cost of materials to be purchased.

*Customer Service: Assisting customers in sales of materials, research inquiries on orders. Assist

customers on the phone with their order to insure accuracy

*Paying close attention to details, preparing reports, bills and involves on the computer.

*Telephone orders, assisting contractors with purchasing materials, and other duties as assigned.

11/2008-02/2009 S SECURITAS - Security Officer Supervisor

Richmond, Virginia

*Managed and supervised seven employees on a daily base

*Conducted employee performance evaluations

*Interacted with all levels of management

*Daily Quality Control of reports

*Resolution of Complications

*Conducted employee performance evaluations

03/2006-07/2008 Saint Martin’s Hospitality Center, Security Officer Specialist

Albuquerque New Mexico

*Detected suspicious activities and watched for criminal acts or client rule infractions at or near assigned

Post which may be a threat to the property, client or employees on site?

*Patrol facility or man post as instructed and serve as general security presence deterrent to crime and

client rule infractions

*Record and kept accurate daily work log

07/1996-02/2006 Sandia Casino - Slot Floor Attendant Security Officer

Albuquerque, New Mexico

*Report and responded to emergencies, such as medical and bomb threats, fire and intrusion alarms

*Record and kept accurate daily work logs

05/1996-06/1997 Employment Protective Service - Security Officer Lost Prevention

Albuquerque, NM

*Detaining and interviewing person apprehension and recoveries for shoplifters in accordance with local

laws and company procedures

*Monitor workflow, distribution, scheduling, production and accomplishments

*Provided management with assessment of associate performances

*Gathered data and productivity reports

*Responded to various communications

*Substituted for vacancies when deemed

*Initiated corrective action for production discrepancies

*Reported system malfunctions

*Maintained a clean and safe environment

*Performed all duties as required to meet department objectives

05/199*-**-**** International Security Operations - Security Officer Lost Prevention

Kirkland AFB, NM

*Manage and supervised 20 employees on a daily basis

*Created, implemented, and maintain daily shift records, distribution of keys to the facilities, vehicle

log and incidents reports

*Provided encouragement and education in accepted practices to achieve self sufficiency

*Monitoring classified documents on top secret paperwork and equipment

06-199*-*-**** Albuquerque Academy - Security Caretaker Officer

Albuquerque, NM

*Detect suspicious activities and watched for criminal acts or client rule infractions at or near assigned

post this may be a threat to the property, client or employees at the site

*Wrote reports that documented apprehensions and recoveries

*Patrolled facility or man post as instructed and served as a general security presence and visible deterrent

to crime and client rule infractions

*Detaining and interviewing persons apprehended for shoplifting in accordance with local laws and

company procedures

*Student/Faculty background investigations and security provision for special events

11/1985-7/1990 Enlisted Soldier

United State Air Force, USA

*Border patrol/Security

*Control Monitor

*Police Specialist

Professional Certifications and/or Training:

*Suicide Prevention and Substance Abuse

*ABS Training

*Work Documentation

*Armored Class Training

*First Responder

*Deliberator Certification

*First Aide 1 & 2 Certification

*Concealed Permit

Education:

09/1979-06/1983 John Marshall High School Richmond, VA

High School Diploma

08/1983-05/1984 Livingstone College

11/1985-1990 Air Base Ground Defense School & Security Police Academy

San Antonio, TX

Security Police Specialist

References furnished upon request

Contact this candidate