Customer Service Management

Edgar Guevara **** WIlcrest Dr. Houston, TX *****

832-***-**** *****.*****@*****.***

OBJECTIVE: Secure a full time position with a company that will allow me to use my skills.

SUMMARY: Certified Forklift Operator, Shipping and Receiving, Management Training Courses, Customer Service Training, Construction, HVAC, Certified Mold Remediation Worker

HIGHLIGHT OF QUALIFICATIONS: Customer Service and Management skills enable me to communicate with diverse groups of customers and focus on solving problems.

WORK EXPERIENCE:

Blackmon Mooring (4/14 to 02/15) Houston, Texas.

HVAC/ Mold Technician salary $11.00/hr.

Duties included:

- Mold Demolition

- Actively communicated with customers regarding fire and water damage

- Inform customers of procedures of mold and water extraction

- Driver

Allied Fitting (4/12-4/14) Houston, TX

Lead Supervisor starting salary $11/hr-ending salary $12.25/hr

Duties included:

-Lead supervisor in shipping and receiving department

- Order Puller, loading/ unloading

- Forklift Driver – sit down and stand up

- Coordinated and instructed Safety Staff Meetings

- Daily communication with management regarding safety regulations and training

-Extensive handling of raw material, ie Carbon, chrome, stainless steel ( valves, fittings, flanges)

Alex Carpet Care (3/09 - 4/12) Houston, Texas

Carpet Technician salary commissions

Duties Included:

- Customer Service and Estimates

- Informed customers of procedures and expectations

- Able to handle working in an unsupervised environment

- Responsible for cleaning, stocking and maintaining company van

EDUCATION:

Houston Community College - obtained GED 2005

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