Customer Service Sales
Resume:
Annette D. Peterson
Roanoke, VA *****
*************@*****.***
Strong Work Ethic, Outstanding Leadership Skills,
Excellent Management Skills and Project Management
I have many years of experience in a variety of fields. In addition to my extensive
professional experience, I have excellent communication,administrative skills and
management skills.
Work Experience:
YMCA of Roanoke
Membership Representative June 2014 - Current
•process membership and program registrations, etc
•customer service
•cash transactions
•guest tours
•Follow up on members accounts
•register members for other programs (swim teams etc)
•prepare bank deposit
•volunteer for special events
•handle and resolve member complaints
•assist in member services, retention and promotion
•handle monetary transactions
•perform opening and closing procedures
•greet members and guest at the front desk, check in guest, take messages,direct calls
and provide general information
Stewart Enterprises, INC 2006-2013
Regional Director of Administration December 2010 - August
2013
• Responsible for Administrative function at 33 cemeteries and 19 funeral homes
Travel 85% of the time from Virginia, West Virginia, Ohio, Kentucky and Tennessee
• Work closely with Director of Operations, Sales Team, Location Managers,
administrative staff and Regional Trainer
• Designed training material for administrative staff
• Designed accountability spread sheets
• Submit payroll for all admin staff in Oracle
• Provide leadership of cemetery and funeral home administrative and staff to accomplish
goals and objectives while working within company guidelines
• Responsible for delivery for each facility of all administrative paperwork required by
the region, and company. This includes processing contracts, daily sales report, daily cash
journals, bank deposits, interment records, customer files, customer deeds, insurance log,
accounts payable, payroll submittals, merchandise delivery reports, accommodations
report, inventory counts and other required paperwork.
• Review and monitor the performance of direct reports
• Recruit, hire and retain administrative staff based on company standards and needs
• Assist in Director of Operations in maintaining the cemetery budget
• Compliance with company policies and government regulations regarding OSHA, and
SOP
• Assist Director of Operations with special projects
• Work closely with Corporate Office to resolve various issues as needed
• Conduct training in classroom group sittings or Webinar sittings
• Work with customers on different issues
• Responsible for contract problem solving
• Responsible for making sure contracts are process in a timely matter, following work
flow of all contracts
• Conduct audits
• Ensure error rates and reduce through monitoring management reports, providing
appropriate training and establishing guidelines
• Assist with developing implement and constantly reviewing standardized operations
procedures for all components.
• Mentor, review and evaluate all employees on a minimum of an annual basis and
maintain proper documentation for review.
• Ensure that coding of bills is accurate, and submitted on time and approved
• Ensure proper merchandising /ordering of products from approved vendors
• Ensure guidance and support to location management team
• Ensure compliance to all internal control
Stewart Enterprises, INC
Regional Trainer, Administration September 2009 - December
2010
Assistant to Director of Operations, traveled 85% to various locations in the northern
region/west market and provide training for all current cemetery admin and new hire
• Train all administrative staff on proper procedures for contract processing, and
interments, updating of all applicable logs, files, cards and maps, tracking and complete
delivery of revenue for all merchandise items, deposits and cash entry, HMIS dashboards
and other reports, memorials ordering and tracking, cancellation and paid in full reports,
property and merchandise inventory reports, preparation and coding invoices for accounts
payable
• Work with managers and the Director of Operations to resolve customer complaints in a
timely and satisfactory manner
• Assist Director of Operations with special projects on an as needed basis
• Maintain an ongoing working relationship with location managers
• Assist with obtaining price quotes, interviewing and selection outside contractors for
various projects
• Work closely with Corporate Office to resolve various issues as needed
• Assist with others duties that the Director of Operations requires
Stewart Enterprises, INC
Lead Administrator November 2007 - September
2009
• Ran credit cards/ settled credit cards daily
• Accounts payable and Accounts receivable
• Customer Service/ Worked daily with customer issues
• Prepared tax letters
• Word, Excel also spread sheets
• Filing and other office duties
• Prepared daily bank deposits / Petty cash control
• Monthly expense reports
• Review cancellation reports
• Conducted monthly safety meetings
• Daily reports / Monthly reports
• Work Orders
• Trouble Shooting
• Payroll/Oracle
Contract Processing
Uppy's Convenience Store Chester, VA May 2007 - July 2008
Retail Manager
•Managed 8 employees
• Prepared employees’ work schedules
• Supervised employees’ in sales, reconcile cash with receipts, keep operating records,
and prepared a daily transactions for accounting
• Ensured safety policies, procedures and security were followed
• Interviewed, hired, and trained new employees
• Responsible for terminations
• Carried out corrective actions according to HR guidelines
• Prepared daily bank deposits
• Petty cash control
• Inventory
• Scheduled employees
• Small building maintenance and trouble shooting
Stewart Enterprises, INC., Chesterfield, VA February 2006 - November
2006
Family Service Counselor, Dale Memorial Park
• Worked with At-Need Families
• Worked with Pre-Need Families
• Worked in the community
• Customer Service
• Wrote Contracts / Financing
Contact this candidate