Management Technician
Resume:
JONATHAN S. TIMMONS
AUSTIN, TX, 78747
*********@*****.***
MANAGEMENT/SUPPORT
OVERVIEW
OVER 10 YEARS OF SUCCESSFUL MANAGEMENT, LEADERSHIP AND OPERATIONS EXPERIENCE WITH A
REPUTATION FOR MEETING THE MOST CHALLENGING GOALS AND OBJECTIVES. A FOCUSED INDIVIDUAL
RECOGNIZED FOR PROBLEM SOLVING ABILITIES AND PERSEVERANCE WITH LARGE AND DEMANDING
TASKS.
PROFESSIONAL EXPERIENCE:
LITHIUM NETWORKS, 2013 MAY – 2015 APRIL
TECHNICAL SUPPORT SPECIALIST/MANAGER - TROUBLESHOOT CLIENT WORKSTATION ISSUES.
INCREASE SECURITY ON ALL SYSTEMS. VERIFY UPDATED SOFTWARE AND APPLICATIONS. INCREASE PERFORMANCE
AND VERSATILITY ON WORKSTATIONS. MAINTAIN SERVER ENVIRONMENTS. IMPLEMENT NETWORKING SOLUTIONS.
HANDLE REMOTE AND ON-SITE SERVICE CALLS. MANAGING MULTIPLE CLIENTS ON A TIGHT SCHEDULE WITH
STRICT SLAS AND NDAS BASED ON CONTRACTS. ENGINEERING/DELIVERING/DEPLOYING/CONFIGURING
EQUIPMENT AT CUSTOMER SITES WITHOUT SUPERVISION. EXPERIENCE WITH THE FOLLOWING: VPN, NETWORK
SECURITY, CLONING/IMAGING, MERAKI EQUIPMENT, DNS, DHCP, CISCO, ACTIVE DIRECTORY, MICROSOFT
EXCHANGE, WINDOWS SERVER. WINDOWS CONSUMER-LEVEL OPERATING SYSTEMS AND HARDWARE. ENTERPRISE
DATA CENTER EXPERIENCE AS WELL.
EZCORP, 2010 OCTOBER – 2011 DECEMBER
ASSET MANAGEMENT/SECURITY ASSOCIATE - MANAGED SECURITY FOR OVER 1,150 LOCATIONS IN NORTH
AMERICA AND MEXICO. HANDLED DIGITAL VIDEO RECORDERS REMOTELY. MAINTAINED ACCESS CONTROL
SYSTEMS FOR CORPORATE LOCATIONS WITH KEY CARDS AND HONEYWELL/NSTAR SOFTWARE. RESPONSIBLE FOR
DUE DILIGENCE ON OVER A 1000 LOCATIONS VIA TELETRACK WEB SOFTWARE. TROUBLESHOOTED SYSTEMS ON-
SITE AND REMOTELY AT CORPORATE/RETAIL UNITED STATES AND CANADIAN LOCATIONS.
UNITED STATES MARINE CORPS, 2004 - 2010
SERGEANT - COMPLETED A 5 YEAR AND 7 MONTH CAREER WITH THE U.S. MARINE CORPS.
AN ACTIVE PARTICIPANT IN OPERATION IRAQI FREEDOM ON 3 SEPARATE OCCASIONS. SPECIFIC DUTIES AND
ACHIEVEMENTS INCLUDE:
MANAGEMENT:
SUPERVISED OVER 150 PERSONNEL. MANAGED AND MAINTAINED OVER 20 MILLION DOLLARS’ WORTH OF
EQUIPMENT AND TRUCKS.
OPERATIONS & LOGISTICS:
A RECOGNIZED EXPERT IN PLANNING AND EXECUTING COMPLEX OPERATIONS WITH ACCURACY AND SUCCESS;
INCLUDING BUT NOT LIMITED TO SCHEDULING AND MOVEMENT OF TIMELY TRANSFER OF MILLIONS OF DOLLARS’
WORTH OF EQUIPMENT. SERVED AS AN INFORMATION SECURITY COORDINATOR FOR 6 MONTHS AND WAS A
TRUSTED AGENT OF A NETWORK OF OVER 1,500 USERS. OBTAINED A SECURITY CLEARANCE LEVEL OF SECRET.
TRAINING & DEVELOPMENT:
AS A LICENSE EXAMINER/INSTRUCTOR, TAUGHT COURSES TO 1,552 PERSONS. CROSS-TRAINED PERSONNEL
RESULTING IN MORE EFFICIENT PRODUCTIVITY. DESIGNED COMPREHENSIVE TRAINING PROGRAM, (REGARDED BY
A SUPERIOR AS “AN IMPRESSIVE TRAINING PROGRAM WITH EMPHASIS TOWARD HANDS-ON AND POWERPOINT
LEARNING” –SSGT. CASTRO) RESULTING IN STUDENTS AND SUBORDINATES EXCELLING IN ALL EVALUATED AREAS.
EDUCATION:
AUSTIN COMMUNITY COLLEGE, AUSTIN, TEXAS, 2001/2013(COMPUTER SCIENCE AND NETWORKING)
CHRIST COMMUNITY CHRISTIAN SCHOOL, AUSTIN, TEXAS 1997-2001(HS GRADUATE)
OTHER SKILLS: APPLE MAC OSX LION-YOSEMITE, APPLE IPAD/IPHONE/IPOD, MICROSOFT OFFICE,
MICROSOFT WINDOWS XP TO 8.1, VMWARE, ANDROID, APPROXIMATE TYPING SPEED 80 WPM, MULTI-LINE
PHONE, AND COPIER/FAX/SCANNER.
REFERENCES AVAILABLE UPON REQUEST.
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