Customer Service Sales

** ******** ****** ******* *****: 647-***-****

Scarborough, Ontario M1J1N5 *******.*******@*******.***

JANELLE BARROSO

OBJECTIVE

Seeking a position where I can utilize my skills and qualifications to obtain employment and apply my

professional customer service and sales experience, and education that will allow me to make an

immediate contribution as an integral part of a progressive company.

EDUCATION

September 2011-April 2014 Centennial School of Business

Business Administration – Human Resources Management Advanced Diploma

September 2006-June 2009 Jean Vanier Catholic Secondary School

Honor roll recipient

CAREER HISTORY

April 2014-March 2015 Canadian Imperial Bank of Commerce (CIBC)

Financial Service Representative

Handled customer concerns and inquiries, as well as basic cash/debit/credit transactions.

Engaged clients in conversation to aid in building relationships and identifying opportunities to

service

their needs.

Referred clients to the proper departments if needed.

Created an efficient and professional customer-service-friendly environment that focused on

quality and efficiency.

Handled administrative duties such as filing confidential documents, making convenience

calls and more.

May 2012-April 2014 Ardène

Third-Key Holder/ Team Lead

Conceptualized and developed merchandise floor plans, and window displays.

Successfully implemented innovated and unconventional merchandising techniques, whilst

respecting the brand aesthetic of the company.

Handle bank deposits, and inventory in an efficient manner.

November 2011-Janurary 2012 Victoria’s Secret

Cashier, Sales Associate

Compile and maintain non-monetary reports and records.

Successfully assist customers with inquires and complaints, issue returns and exchanges.

Communicate current product features and benefits to customers.

78 Seminole Avenue Primary Phone: 647-***-****

Scarborough, Ontario M1J1N5 *******.*******@*******.***

August 2011-November 2011Party Packagers

Cashier, Balloon Associate, Sales Associate

Operate Point of Sale cash register.

Effectively prepared balloon bouquet orders and provided assistance when necessary.

Assist customers in locating specific items.

April 2009-December 2010Forever XXI

Cashier, Sales Associate

Demonstrated technical selling skills and product knowledge.

Coordinate efforts with others to ensure all customers receive exceptional service throughout

their shopping and purchasing experience.

October 2008-April 2009Globo Shoes

Sales Associate

Responsible for providing help and support to customers when searching for the right

type of footwear according to their requirements.

Increased store sales by providing excellent customer assistance.

August 2007-October 2007Get Off The Streets Leadership Program

Volunteer

Lead group sessions for children ages 10-14, providing instruction and support.

Promoted non-violence through various activities.

OTHER SKILLS, QUALIFICATIONS & ACHIEVEMENTS

Business Administration Human Resources Management advanced diploma

Awarded Ontario Scholar

Exceptionally skilled and experienced at Adobe Photoshop, Microsoft Word, and other

Microsoft Office applications.

Smart Serve Certificate

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate