Customer Service Manager

Rodney T. Thomas

Cell: 334-***-**** email: ****************@*****.***

Profile

Dynamic, results oriented professional with over 20 years of manufacturing

experience incorporating supervisory and customer service skills. Able to

identify areas of strength and weakness to implement company policies,

standards changes in operations and systems that optimize productivity and

bottom line. Successful background in training, motivating and assessing

staff members. Known as a leader who leads by example. Establishes a

professional work environment. Extremely successful at troubleshooting and

problem solving.

WORK EXPERIENCE

Oct. 2013 - Present

SEOHAN AUTO USA, Auburn, Alabama 36830

Shift Leader / Quality Analyst Manager

. Manages a team of 30-40 direct reports to ensure daily processes are

executed properly.

. Recommend and implement measures to motivate employees and to improve

production methods, equipment performance, product quality and

efficiency.

. Plan and establish work schedules, assignments, and production

sequences to meet production goals.

. Document and maintain employee time and attendance records.

. Recommend and execute personnel actions.

. Conduct employee training in equipment operations and work safety

procedures.

. Confer with management to resolve conflicts, complaints or grievances.

May 1992 - Oct. 2010

BF GOODRICH TIRE COMPANY, 1800 Crawford Rd, Opelika, AL. 36801

BUSINESS UNITY LEADER (BUL)/EXTRUSION MANAGER

. Facilitate true efforts of plant personnel with processing equipment.

. Responsible for meeting production, quality and budget targets.

. Schedules employee training and work responsibilities to ensure timely

progression to certification.

. Monitor employee performance, provide guidance and administer employee

appraisals and counseling.

. Established and managed the daily priorities of the process and direct

reports.

. Responsible for inspecting materials used in the production of tires;

visually inspects components to ensure that material produced meets

ISO 9000 regulations and U.S. Traceability Standards.

. Trained and certified in the operation of over (40) positions in the

manufacturing industry.

July 1987 - May 1992

VERMONT AMERICA, 155 Alabama Street, Auburn, AL. 36830

Robotics Operator / Warehouse Manager

. Responsible for operating and maintaining foundry and industrial

molding equipment used to manufacture tool parts.

EDUCATION

. AUBURN UNIVERSITY, Auburn, Alabama

. Bachelor of Science - Public Administration completed December, 2012

. PURDUE UNIVERSITY - Green Belt Certified / Lean Six Sigma Principles

Certified

COMPUTER SKILLS, SPECIALIZED TRAINING and CERTIFICATIONS

Proficient in Microsoft Office, (Word, Excel and PowerPoint) and Outlook.

Trained in the operation of various manufacturing equipment and machinery

to include sidewall, tread and, bead applicator, Creel machine and fabric

calendar; skilled in operating industrial forklift and tugger.

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