Customer Service Office

Viknesh Silva

E-Mail:*******.*****@*****.*** Phone: +1-415-***-**** Address: 1410 Steiner St San Francisco, CA 94115

Summary:

* ***** ** ************** *** production experience with the capability of working both independently and as a team in

managing and providing support to assigned business partners, senior managers and their respective industry groups

Strong analytical, problem-solving and communication skills, with particular emphasis on clear, detailed Business

Requirements and Functional Specifications.

Always willing to extend beyond job scope to drive improvement and deliver excellent services to the client.

Strong business acumen in identifying, analyzing and providing improvements of service delivery and operations.

Extensive experience in MS Words, Excel, Powerpoint

Proficient in using Vlookup, Pivot tables and formulae’s using Ms Exel to manipulate and extract large amount of data.

Possess analytic ability to look into raw data and transform them to specified presentations and reports for management.

Strong written and verbal communication skills.

Technical Skills:

Databases Microsoft Access

Software Microsoft Office Suite (Word, Excel, Access, PowerPoint, and Outlook),

Microsoft Project, Movie Magic Budgeting and Scheduling, Adobe

Premiere, Adobe Photoshop, Adobe After Effects, Final Cut Pro X, Avid

Media Composer

Operating Systems MS-DOS, Microsoft Windows Vista, XP, NT, Microsoft Windows 8

Enterprise, OS X

Project Management MS Project 2010, MS Sharepoint 2010

Experience:

Jul 2014 – Island Production San Francisco, CA

Current Production Manager (Administrative)

Acted as liaison between production office/client area, technical organization, and other affected areas by planning,

conducting, and directing the problems to be solved.

Proactively provided broad range of administrative tasks in support of assigned professionals in various departments

Managed daily calendar and access to professionals, managed scheduling conflicts.

Coordinated maintenance work orders with various departments.

Handled expense reports and monitor receipts.

Provided back up support for team leaders and constantly assisted with special projects as needed.

Participated in meetings with clients to gather requirements on special projects and provide administrative and operational

support when needed.

Maintained general office functions by updating and maintaining databases and files, preparing and processing expense

reports.

Assisted in the development and implementation of procedures to streamline operational and administrative processes and

also to improve the workflow of the team.

Jul 2013 – Seanet Marine Services Singapore

Jul 2014 Office Administrator

Demonstrated knowledge of office procedure and practices, including filing systems, letter and report writing and office

equipment.

Maintained general office functions by updating and maintaining databases and files, preparing and processing expense

reports.

Performed difficult clerical, secretarial and technical work involving independent judgment and requiring accuracy.

Showcased ability to learn, interpret and apply office procedures and techniques.

Prepared and revised meeting and presentation materials to keep executives on track.

Coordinated quarterly board meetings.

Tracked, assisted and developed reports/audits for company insurances.

Planned events to encourage team bonding and team building.

Nov 2011 – True Love Cinema Singapore

Jul 2013 Assistant Producer (Administrative)

• Organized meetings and agenda.

• Acted as liaison between production office, vendors, casting director and financiers

• Assisted in the recruitment of production office staff through shortlisting, conducting interviews and assessing candidate

suitability.

• Developed improvement plans to optimize team workflows and improve team efficiency.

Feb 2001 – Republic of Singapore Navy Singapore

Oct 2008 Naval Combat Specialist

• Served as a Telecommunications Operator . Deployed in peacetime missions within the Southeast Asian nations.

Honorably discharged at the end of service with the rank of Sergeant.

• Provided efficient administrative support. Established and maintained strong working relationships staff, and

internal and external groups.

Education:

Academy of Art University, San Francisco, CA 2013

B.F.A in Motion Picture and Television Production

Collins College, Phoenix, AZ 2010

A.A in Digital Production

Ngee Ann Polytechnic, Singapore 2001

Diploma in Electronic Engineering

Awards & Achievements:

Type of Award Year Achieved

Dean’s list 2010

Collins College

Contact this candidate