Customer Service Medical
Resume:
S tephanne D. H illman Page *
SUMMARY OF QUALIFICATIONS
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Stephanne D. Hillman
**** *********** ***** ************, ** 46222
317-***-**** • *************@*****.***
Accomplished, results oriented and dedicated customer service professional with 13+ years of experience in medical field. Accustomed to working in fast pace environment with the ability to negotiate and problem
solve quickly, accurately and efficiently. Adept at multitasking. Outstanding excellent interpersonal skills.
Ability to work well with others in both supervisory or support staff roles. Knowledge of medical
terminology. Experience utilizing computerized processes and data entry procedures. Extensive customer
service experience including maintaining open lines of communication between patients, staff and physicians,
verifying insurance eligibility and benefits, assisting clients with paperwork including Medicare Part D
applications, obtaining preauthorization, working with pharmaceutical staff to fill/provide prescriptions to
clients, answering inquiries (via telephone or in person), resolving issues, responding to complaints, accepting
payments and providing detailed information regarding services. Commit ted to quality and excellence.
E DUCAT IO N
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University of Phoenix, Phoenix, AZ
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Bachelor of Science in Healthcare Administration GPA X.X/4.0
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Anticipated Completion 2015
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University of Phoenix, Phoenix, AZ
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Associates of Arts in XXXXXXXXX, GPA X.X/4.0
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Health Care Administration/Medical Records
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Completed 2013
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Ivy Tech Community College, I ndi anapolis, I N
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Certification in Patient Access Specialist
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Completed 2009
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WORK EXPERENCE
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I m a g i ng Spec i a l ist, Ste r icyc le, I n d i a n a po l is, I N
12/2010 to P r esen t
Uses appropriate software and hardware to image document batches into the imaging/verification system
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Prepares documentation at the processing stations to ensure all information is included for presentation
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i nto imaging system
Organizes all document packets to ensure proper integrity and organizational f low
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Ensures document packets are filed and retained per Standard Operating Procedures
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Researches and follows up on outstanding issues in regard to missing information within each
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documentation packet, as well as provides documentation to all appropriate resources for approval as
needed
Prepares daily output reports and provides to management
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S tephanne D. H illman Page 3
M a i l So r ter, FedEx, I n d i a n a po l is, I N
12/2004 to 02/2011
Distributed incoming mail into the correct boxes or pigeonholes
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Sorted odd-sized mail by hand, mail that other workers were unable to sort, and segregated items
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requiring special handling
Checked i tems to ensure addresses were legible and correct, sufficient postage was paid, appropriate
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documentation was attached, and items were in suitable condition for processing
Bundled, labeled, and routed sorted mail to designated areas depending on destinations and according to
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established procedures and deadlines
Operated various types of equipment, such as computer scanning equipment, addressographs,
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m imeographs, optical character readers, and bar-code sorters
Directed items according to established routing schemes, using computer controlled keyboards or voice
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recognition equipment
Accepted and checked containers of mail from large volume mailers, couriers, and contractors
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T re a t me n t A i de, L i fe T re a t men t Center, Sout h Bend, I N
11/2006 to 10/2008
Assisted with detox assessments which included monitoring vital signs, physical, and emotional
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w ithdrawal symptoms
Completed admission and discharge process in accordance with policies and procedures
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Observed urine screens according to procedures for detox admissions
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Conducted case management of detox clients including encouraging and assisting with follow up
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t reatment plans
Researched and refined community support data
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Worked with law enforcement, judges, courts and probation/parole officers
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Facilitated various problem solving and/or recovery centered groups to clients
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Provided input and recommendations to clinical team by attending staff meetings or through individual
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communication
Coordinated information from clinical staff meetings to other residential coordinators
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Adm issions Suppo r t Coo rd i n a tor, M a d ison Cente r & H osp i t a l, Sout h Bend, I N
04/1995 to 05/2008
Completed admission and discharge process in accordance with policies and procedures
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Oriented patients, families, and other appropriate parties to the purposes and procedures of the
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evaluation and t reatment process
Served as part of multidisciplinary t reatment team to develop individualized and measurable t reatment
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goals and modalities for each patient
Provided therapeutic support to patients or families in crisis in regard to psychosocial, environmental, and
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physical well-being. Initiated and completed discharge follow-up calls and documentation
Coordinated and planned the daily operation for all pre-admission activities
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Coordinated admission with other departments by collecting and distributing the appropriate information
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Identified information needed from the referring hospital to finalize admission
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Collaborated with various levels of personnel including processors, leads, supervisors, managers and
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d irectors responsible for the overall plan of patient care for a specific patient population
Participated in the quality review process and assured continual improvement of nursing practice and
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quality patient care
Worked with law enforcement, judges, courts and probation/parole officers
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Researched and refined community support data
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CO MP U TE R SKI L LS
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Proficient with Microsoft Windows XP, Vista, and Windows 7
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Skilled in applications including and not limited to Microsoft Word, Excel and PowerPoint, Outlook,
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I nternet Explorer, Google Chrome, and Social Media
Contact this candidate