Customer Service Sales
Resume:
LINCOLN MBIZVO
**** ******** **** #****, *********, NC 28226, ********@*****.***
ACADEMIC
Pfeiffer University (www.pfeiffer.edu)
Charlotte, North Carolina, USA Masters of Science in Organizational
Leadership: International
Management (started fall 2013; expected
completion is 2015; 3.93 GPA to date)
Rhodes University
Graduate Certificate in [Small] Enterprise
Management
Rhodes University
Bachelors of Arts Degree Majoring in Industrial
Sociology/History
SKILLS
Negotiation Budget formulation
Procedure formulation Strong public speaking skills
Team Building Contract formulation
Conflict Resolution Lecturing
Excel, Word, PowerPoint,Outlook,AS400 Customer Service
SAGE X3 ERP
WORK EXPERIENCE
WQS FOOD VERIFICATION ( Nov 2014 - present)
CUSTOMER SERVICE and TECHNICAL SALES
Calling existing clients and scheduling new audits before certifications expire
Advising clients on which GFSI food audits to use
Negotiating new contracts with new and existing clients
Searching for new clients using expiries schedules
Updating certification websites and Smartclient system on applications proposals and
contracts
SPAR (http://www.spar-int.com/)
Spar is one of the largest retail chains in the world and headquartered in Holland, Europe. (Please
see the above link).
2011 – 2013
SPAR DISTRIBUTION CENTRE
PROCUREMENT & SALES MANAGER -
Subordinates: Senior Buyers, Buyers, Assistant Buyers, Customer Service Reps
Management of over 84 million(United states dollars) dollar budget per annum
Management of Procurement Division. Managing all Senior Buyers, Assistant buyers,
Customer service representatives and Drop shipment Coordinator.
Management of sales/customer service representatives
Setting sales targets and purchasing budgets for senior buyers; quarterly and annually.
Formulation of annual and quarterly procurement strategy
Sales strategy for procured lines
Approval of purchases by Senior Buyers and Assistant buyers
Advising executive board on new procurement policies and procedures and market trends in
procurement and actions that need to be taken
Data analysis of procurement and sales using Excel pivot tables
Negotiating contracts with new and existing vendors
Market trend analysis of goods in short supply or soon to be in short supply
Updating and informing IT dept on shortfalls of procurement system and recommendations of
improvements in relation to current procurement policies
Compiling quarterly procurement board report for shareholders
Overseeing pricing of products
2007 - 2010 Senior Buyer (SPAR)
Procurement of strategic lines, pricing, contract negotiation, customer call-ins, occasional
telesales, aiding junior buyers.
2003 - 2006 Buyer (SPAR)
Procurement of basic commodities, pricing, discount negotiation, high volume telesales.
2009 – 2013 Lecturer (PART TIME) for Management of Buying Course
Staff training on scientific buying, negotiation, drafting contracts.
PREVIOUS EMPLOYMENTS
2002 – 2003 2001 - 2002
PONAI CLINIC Administration officer COCA COLA Marketing Analyst
REFERENCES
Dan Townsend
Managing Director
Top Tier Capital Partners LLC, New York
*********@*********.***
William Wetzel (retired New York Supreme Court Justice) Attorney at Law
199 Main Street, Suite 708
White Plains, New York 10601
******@*******.***
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