Management Engineer

*** ******** ***** 954-***-****

Avenue

Oshawa ON E-mail:philmore_walk

L1L 0E2 **@*******.***

Philmore Walker

Functional Technical support professional experienced in

summary working with fast paced, high stress, high

performance world of telecommunication. Occupied

positions that required a keen understanding of

group dynamics and demanded strong technical,

organizational and interpersonal skills. Able to

multi task effectively whilst still maintaining a

broad understanding of the overall picture.

Capabilities include:

Project Management

IP Infrastructure support

Server Management

Web development

IT support service development and deployment

Employment April 2009 - Present Flow

Network Administrator

Service Delivery Analysis

EMS Installation and management

Voice and Transmission network support

Tier 2 Support Team Lead

December 2005 - April 2009 Flow

Senior Systems Engineer

Deployment and management of Provisioning Systems

for HFC

EMS Installation and management

Voice and Transmission network support

Tier 3 Server Support Team Lead

May 2004 - December 2005 Pario Solutions Jamaica

Technical Manager

Coordinate activities of software technical team

Primary point of contact for escalation items

Customer Relations Management

Project lead and concept development

May 2002 - May 2004 Pario Solutions

Software Engineer

Development, installation and management of GSM

Value Added Service Offering(SMS, WAP, GPRS, MMS)

Provide tutorials to clients re the software

deployed

Software development of extended solutions for GSM

environment

2000-2002 Jamaica Alumni

System Administrator/Web Developer

Create and deploy web solution

Manage content and contacts

Register and maintain domain

Monitor site logs and statistics

Respond to domain affecting issues

1999-2000 Coltron International

Computer Technician/Web Developer

Create and deploy web solutions

Install and Troubleshoot PCs

1996-1999 Consortium Graduate Studies

System Administrator

Managed Small LAN and provided Tier 1 technical

support

LAN expansion planning and deployment

Equipment requisition, procurement and deployment

Education 1995-2000 UWI, Mona Jamaica

Bachelor of Science

Emphasis on Computer Science

Courses include 2nd year courses in Electronics

Training Courses

ITIL Level 1

Alopa Provisioning Platform Installation and

Management

Arris Servassure Platform Management

Bluecat DNS Management

BTI Optics Management

IP Unity Voicemail System Installation and

Management

Lefthand SAN/IQ Features and Installation Training

Nokia Artuse WAP Gateway Installation and

Management

Nokia Charging Gateway Installation and Management

Nokia Nokia Charging Center Installation and

Management

Nokia Short Message Service Center Installation and

Management

IBM Tivoli Suite (Netcool, TSRM, ITNCM, ITM, etc)

Sysmaster Voicemaster System Management

Whiterock/Turin Management

CNMP DWDM Device deployment

Huawaei BTS installation

Business Analysis Fundamentals

Accreditations

Cisco Certified Network Administrator

CompTIA A+ Certified

Microsoft Certified Professional

ITILv3 Level 1 Certified

Proficiencies Unix (Solaris, HP-UX), Linux (CentOS, Gentoo,

Debian), Windows 98/NT/2000/XP/2003, IPSO, Mac

System 7/8/9, OSX, Visual Basic, Perl, PHP, Bash

shell scripting, Office Suite, Microsoft Project,

Adobe Dreamweaver, Photoshop, Adobe After Effects,

Adobe Premiere Pro, Crystal Reports, BIRT, Cognos,

MSSQL, MySQL, posgresql, Oracle, Informix, DOCSIS,

PacketCable, SIP, MGCP, H323, Radius, TCP/IP,

SMRSE, SMPP, CIMD, SNMP, SOAP, XML, Sonet,

SDH,MPLS, Virtualization (VMWare, Citrix,

Virtubox)

Volunteer 2013-2015 Kiwanis Club of St. Andrew

Experience Director (HSV, Community Services)

Contact this candidate