Customer Service Call

Resume of

Mark Dy Ard Sitoy Masong

#*** **** ****** **. **** – 3 Agusan, Cagayan de Oro City

Mobile No. 091********

E mail Address: ***************@*****.***

Position Desired:

Career Objectives:

To apply my Skills, Experiences and Education I have acquired and learn more in actual practice.

Education:

Bachelor of Science in Business Administration (Undergrad / Capitol University)

(Corrales Ext. Cagayan de Oro City)

Finishing Course for Call Center Agents NC II (TESDA scholar @ ICI)

(3f Del Monte Bldg. Bugo, Cagayan de Oro City)

Experiences / Trainings & Workshops:

Cashier/Secretary/Dining Staff (CHARTS FAMILY KTV SPOT)

Local Store Marketing Staff (McDonalds Store #044 LKK)

COFIPAC (Packing Line Personnel – with Trainings and Seminars)

Call Center Communication Workshop (VRT II) @ CONCENTRIX

Call Center Communication Workshop (EP/AA & P.T) @ ARRIBA

Call Center Communication Workshop (EST / AEC Account) @ FBC

Quality Customer Service Training NC II

Effective Communication Training NC II

Call Simulation @ ICI (Calling Prospects Scholars)

Call Simulation @ ICI (Calling Prospects Students)

Skills:

Computer Operations

Oral and Written Communication skills

Personal Data:

Date of Birth: September 18, 1989

Place of Birth: Zone 3, Doña Aurora St. Agusan, CdeOC

Sex: Male

Nationality: Filipino

Religion: Roman Catholic

Height: 5’6

Weight: 54 kgs.

Civil Status: Single

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