Customer Service Sales

K imberly (Kim) Jorgensen 541-***-****

Currently: The Dalles, OR ( April 2015: Denver, CO *********@***.***

area

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OBJECTIVE

To obtain a challenging, interesting, stable, long-term position in the

construction industry.

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SELECTED SKILLS

( advanced in Microsoft Excel ( autodidact

( very proficient in all MS programs ( personable, smart, outgoing, & great

sense of humor

( very proficient in AutoCAD 2007 ( superior customer service skills

(quickly catch ( exceedingly organized

on to ALL CAD software)

( type 40+ wpm ( "can-do", positive attitude

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PROFESSIONAL EXPERIENCE

Assistant Lead (Filling) - Wyeast Laboratories . Odell, OR

August 2012

to present

Producer of liquid yeast cultures used in beer & wine making.

( promoted to assistant lead after one year

( filler; package all yeast strains in accordance with company SOP's

( support; keep filler supplied, keep end of the line clear, package finished

goods & stock cooler

( one of three people cross trained in all areas of filling, media, & shipping;

designed new package count tracking

Vice President of Design & Administration - Eminkay Trusses & Components,

Inc. . Billings, MT 2006 to 2009

Structural wood truss manufacturer.

( co-managed all areas of start-up; purchased equipment, set up of office &

warehouse, designed & implemented policies & procedures, tracking systems,

hiring, employee handbook, filing systems, website design, corporation set-up

( responsible for all office procedures; payroll, AP & AR, quarterly taxes

(used QuickBooks and did all the bookkeeping except year end taxes), human

resources, customer service, quote requests, faxing, filing, 5-line phone

system

( estimated & designed all structural roof systems (using CompuTrus) using

architectural blueprints (or napkins with some chicken scratch on it), met with

general contractors, framers and/or architects during design process to ensure

accuracy, prepared shop drawings, helped out in shop when needed (ran the chop

saw)

( inside & outside sales; tracking & follow-up, support for our full-time

outside salesperson

( helped grow company from $400K in 2006 to $1.5 million in 2008

Office Manager / Truss Designer - Rocky Mountain Truss . Denver, CO

2003 to

2006

Structural wood truss, floor and wall panel facility with corporate

headquarters in Boulder, CO (Keymark).

( responsible for most office procedures; customer service, faxing, filing,

6-line phone systems, quote requests, quote & order tracking, AR; maintained

close communication with home office in Boulder

( designed & implemented new tracking procedures (tracking for quotes, sales,

delivery, invoicing, payments)

( quoted & designed (using KeyTruss) an average of $2 million/year; worked with

sales & design team at both locations

( helped relocate company from the middle of nowhere (Parshall, CO) to Denver

( inside sales; was the go-to person for what was going on with a quote/order,

delivery dates, change orders, stamped drawings

Administrative Assistant / Junior Truss Designer - Plum Building Systems .

Laurel, MT 2001 to 2003

Truss manufacturer with corporate headquarters in Minnesota.

( general office duties; customer service, answering the phone, faxing, filing,

inside sales

( started designing structural wood roof systems using Mitek

KIMBERLY R. JORGENSEN

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Bartender/Cook - Cheerio Lounge . Laurel, MT

2000 to 2003

Dive bar.

( typical bartender tasks + cocktailing, cooking, crowd control

( worked mostly solo

Cosmetologist - Cost Cutters . Billings, MT

1995 to 2000

Regional hair styling chain focused on inexpensive, quick, quality

hairstyling.

( typical hair stylist tasks; cut, color, perm, customer service, sanitize &

clean tools, take payments

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EDUCATION

( A.A.S., Drafting Technology (2003) - Montana State University-Billings,

College of Technology, Billings, MT

( Licensed Cosmetologist (1995-2001) - College of Coiffure Art, Billings, MT

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HOBBIES & INTERESTS

( Brewing BEER! - I really love it (except for the bottling part). I like to

experiment with different things and everything I do is a learning process (for

example, Froot Loops in your secondary isn't a good idea; the beer comes out

with a faint green tinge and it has a weird taste, not at all like Froot Loops,

BUT! It was fun!). Master Brewer is my goal.

( Reading & Learning - anything and everything; Stephen King to Dean Koontz to

Nora Roberts to Lynne McTaggart to John Palmer & Joshua M. Bernstein; fiction

to non-fiction; romance to psychology. If I have extra money to blow I spend it

on BOOKS or...

( Arts & Crafts - building things, sewing, painting, decorating; again,

anything and everything

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REFERENCES

Bruce Heimbigner 541-***-****

Wyeast Laboratories, Inc. - Laboratory

Lead

Sandy Oakes 360-***-****

Wyeast Laboratories, Inc. -

Shipping/Media Lead

Deborah Wolman 888.WYEAST1

Wyeast Laboratories, Inc. - HR &

Accounting Manager

Contact this candidate