Customer Service Representative

LECRESHA R. HOUSER

**** ********* ****, **********, ******* 35126 H:205-***-**** C: 205-***-****

*********@*****.***

CAREER OBJECTIVE

To apply demonstrated skills, experience and technical background to a challenging position that provides

opportunity for personal professional growth and a challenging position which will allow me to both

further utilize my skills and acquire new abilities.

TECHNICAL SKILLS

Operating systems: Windows 7/8, Linux,

Networking: LAN/WAN, TCP/IP, IPX/SPX, Ethernet, Frame Relay, T1, transport protocols

Hardware: Routers, switches, hub, cabling, fiber optic, PC assembly and repair, servers

Software: Open Office, McAfee and Norton, Microsoft Office Suite, Active Directory

WORK HISTORY

Supply Logistical Specialist

Reservist United States Army National Guard - Birmingham, AL 06/2006-Current

Received, inspect, inventory, load/unload, store, issue and deliver supplies and equipment

Assisted with duties in supporting the Ration Break Point and Ammunition Supply Point; to include

ammunition and fuel handling

Processed data inquiry and issue licenses for military vehicles to over 50 soldiers

Insured that turn-in reports and shipping receipts are accurate for delivery pickup from UPS & FEDEX

Accountability, maintenance, and minor repairs for all issued equipment

Issued and receive small arms. Secure and control weapons and ammunition in security areas

Maintained automated supply system for accounting of organizational and installation supplies and

equipment

Material Examiner/Identifier &

Federal Army Uniform Technician - Birmingham, AL 09/2009 - 08/2014

Managed Material Service Data Sheet (MSDS) library to ensure that all material information will be

Completed current and assessable to employees

Performed yearly HAZMAT Facility Inspections with ending performance score of 100%

Developed HAZMAT lesson plans, course materials, schedules and conducts training twice yearly

for facility personnel

Assisted with the development of facility regulations, and operating instructions that relate to

hazardous materials management and HAZMAT safety procedures

Insured that turn-in reports and shipping receipts are accurate

Met standards for placarding and proper markings for various material and containers on a daily basis for employees

safety

Insured safe receipt, storage and movement of hazardous and toxic materials and substances such

as ammunition, explosives, and chemicals

Insured compliance with Federal, state, Department of Defense (DOD), (OSHA), and the (EPA) rules are

in regulation

Identified, collect and consolidate hazardous waste in preparation for disposal safely process of hazardous

chemicals and materials

Environmental Compliance Officer/Waste Manager

Maintained, organized and managed waste materials

Trained employees on proper safety guidelines to follow and conducted risk assessments on

hazardous materials

Trained employees on Facility Spill Plan annually

LECRESHA R. HOUSER

6179 Edgefield Lane, Birmingham, Alabama 35126 H:205-***-**** C: 205-***-****

*********@*****.***

Maintained all materials and waste such as batteries, fluorescent light bulbs and paint

Ensure that employers comply with government regulations on proper storage handling and disposal

materials

Performed facility Waste Management yearly inspections with ending performance score of 80%

Implemented, supported, promoted and maintained emergency response program and hazardous

communication program

Supervisor Help Desk Support 09/2007 - 08/2009

Teletech Holdings Inc. Fairfield, Alabama

Evaluated and responded to incoming calls for AARP and Verizon request for support assistance and

troubleshooting techniques

Supervised a crew member of 15 employees to ensure customer satisfaction goals were consistently met

Assisted employees with decision making on as needed basis

Performed special projects such as Medicare and Medicaid Programs

Identified and solved technical issues with variety of diagnostic tools

Answered customers call flow of up to 40-50 calls in 8 hour workday

Resolved service, pricing and technical problems for customers by asking clear and specific questions

Provided incentive to increase productivity and morale by offering employees awards for best customer

service each month

Analyzed call volume and average call time to monitor Customer Service Representative Performance

Productivity

Master of Science: Public Administration

Devry University - Chicago, IL

Present

Bachelor of Science: Network & Communication Management

Devry University - Chicago, IL

2010

Associate of Science: Network Engineer

Virginia College - Birmingham, Alabama

2003

Certifications

Certified Supply Logistical Specialist, 2006

67 Hazmat Training for None_ Certifying Officials (LTC_012), 2009

Environmental Compliance Officer, 2009

Microsoft Certified Professional (MCP), 2004

A+ (Hardware/Software), 2004

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