Customer Service Administrative Assistant

Administrative Assistant

Dedicated and technically skilled Administrative Assistant with a versatile administrative support skill set developed through experience as an Office Secretary, Director’s Assistant and Academic Services.

Offer quality Customer Service assistance, customer satisfaction and loyalty as well as helping translate information to the Spanish language. Providing accurate information and helping others obtain their needs is both satisfying and important.

Offer advanced computer skills in MS Office Suite and other applications/systems.

Key Skills

Report & Document Preparation

Spreadsheet & Database Creation

Filing

Meeting & Event Planner

Data Entry

Research with a Purpose

Real World Writing

Knowledge in Medical Terminology

Reliable

Multitasked

Detail Oriented

Bilingual-(Spanish)

Motivated

Networking

Strong Communication Skills

Knowledge in Anatomy and Physiology I&II

Clinical Medical Assistant Certificate

HIPAA & OSHA Trained

Volunteer of the Week Certificate

Experience

WHITE LION MOTEL, Williamsburg, VA 2013-2014

Supervisor

Front Desk Clerk

Responsible for documenting the amount of money made during my shift.

Learned how to be responsible and accurate with information entered in the database.

Assisted in closing the main office after hours and doing basic cleaning and sanitizing.

Assisted in laundry department and housekeeping as needed.

Learned some bookkeeping and auditing skills.

Worked closely with Manager and General Manager to ensure customer satisfaction and loyalty.

Assisted in ensuring the front office and overall function of the business ran smooth and effective.

BERKSHIRE ATHENAEUM, Pittsfield, MA 2012

Volunteer

General Office Work

Received a “Volunteer of the Week” Certificate.

Helped keep sufficient copies of brochures, applications, advertisements, etc., for the public.

Filed newspapers by date for further use by the library as instructed.

Mainly served as extra help by making copies, shredding, and printing, folding, cutting, and organizing for all departments of the library as needed.

Always received compliments on how fast I worked and got things done, as well as on how I exceed expectations.

MILDRED ELLEY, Pittsfield, MA 2010

Work Study Program

Administrative Assistant

Received “exemplary” and “exceed expectations” ratings on all performance reviews.

Cited for excellence interpersonal communications, teamwork, customer service, flexibility and reliability.

Demonstrated the ability to interact with people from diverse cultures and backgrounds.

Commended for multitasking abilities; frequently assigned to supervise the office of Academic Support and Advising while Director is in meetings, teaching, etc., answer phones and take messages, use copy machines, proctor students while taking exams, and help other faculty members complete tasks.

Recognized for superior performance and dedicated office commitment to finish every project assigned.

Awarded a student privacy certificate after completing FERPA training.

BERKSHIRE RHEUMATOLOGY, Pittsfield, MA 2010

Medical Assistant Intern

HIPAA & OSHA Trained

Filed medical records.

Scheduled Appointments.

Reported and directed messages for all incoming Calls.

Faxed medical records.

Met deadlines for all assignments.

Educated customers on medical and other products, such as free samples offered by the medical office.

Education

MILDRED ELLEY, Pittsfield, MA 2010

Clinical Medical Assistant

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