Customer Service Project

Shruti Ghanekar

A-* Omkar Bungalow, South Main Road,

Koregaon Park,

Pune (Maharashtra)

Phone: +91-898*******

Email: ********.******@*****.***

CAREER OBJECTIVE

To utilize my skills and abilities in the Industry that offers professional growth while being

resourceful, innovative and flexible. Make rapid progress in each venture, with an objective to

succeed & leave a mark on the destiny of the organization

EDUCATIONAL QUALIFICATION

• B.E. Information Technology with 74.03% from IPS College of Technology and

Management affiliated to RGTU University, Gwalior during 2007-2011

• Higher Secondary Course,MP [12th] with 70% from Govt. Girls Higher Secondary

School, Gwalior during 2005-06

• Secondary School Leaving Certificate,MP [10th] with 83% from Balak Mandir Higher

Secondary School, Gwalior during 2003-04

PROFESSIONAL SUMMARY

Having total 2 years of IT experience in Manual testing with core area of skills from Software

Testing.

COMPANY: ALO HA TEC HONOLOG I ES P V T LTD.

From April 2012 till date

D uration:

• Working at Aloha for past 2 years as a Software Tester in SoftwareTesting and

Maintenance projects.

• Result driven software Tester with demonstrated success in the Software testing,

maintenance and support of large-scale enterprise applications for software products.

• Ability to work independently and manage multiple tasks concurrently.

Projects undertaken till date include:

Project Name : Maximizer CRM

Role: Functional /Compatibility/UI/Regression Testing, Test Case writing and Defect reporting

Client: Maximizer

Description of Project:

• Maximizer CRM is a robust customer relationship management solution that tightly

integrates your contact manager, customer Service and sales requirements.

• Maximizer CRM helps organizations realize their primary customer management goal of

having many profitable and satisfied Customers.

• Maximizer CRM is specifically designed for small and medium-sized businesses and

corporate divisions of large companies by integrating sales, marketing, and customer

service tools into one affordable solution.

ROLES & RESPONSIBILITIES:

• Configuration Identification – Keep tract of Code being used.

• Installation of Release Build

• Status accounting - Recording and reporting the status of components.

• Review - Ensuring completeness and consistency among components. .

• Process management - Ensuring adherence to organization's development process.

• Teamwork - Facilitate team interactions related to the process.

• Responsible for analysing functional specification documents and test cases to decide

scope of automation within application

• Responsible for analysing suitable framework for automation

• Responsible for developing, implementing and maintaining test

.

Project Name: Parenta 2.0

Role: Functional /Compatibility/UI Testing, Test Case writing and Defect reporting

Description of Project:

Parenta have been at the forefront for providing nursery management software and nursery

marketing solutions to the childcare industry since 2000. With an impressive portfolio that includes

some of the largest nursery chains in the UK, our nursery products and services continue to grow

every year.

ROLES & RESPONSIBILITIES:

• Status accounting - Recording and reporting the status of components. .

• Resolving issues and coordination with onsite team.

• Architectural Analysis of design document.

• Understand the Requirement, develop scenario and Test case

• Test execution, defect Logging and tracking the bug.

• Responsible for handling the team maintaining the processes on the project and document

test results in a test report

• Responsible for developing Test Strategy

• Responsible for Testing Process and Estimation

Project Name: Orange HRM 2.5

Role: Project Name: Survey, Analysis, Testing

Description of Project:

• It is an open source management System which is having user friendly source and this

is also made for non-technical person and this project has Manual, Functional and user

interface testing and here I also got some experience on automation.

ROLES & RESPONSIBILITIES:

• Requirement Understanding, Scenario Creation Test case Creation

• Test execution, defect Logging and tracking the bug

• Report creation and release delivery.

• Responsible for developing, implementing and maintaining test script.

• Handled tasks of reviewing and interpreting requirements and test scripts.

• Performing execution in releases

• Analysis of impacted areas as per release notes in the project.

• Oversee development testing aspects ensuring testing is coordinated, executed, and

reported.

• Attending the calls and meeting with business regarding issues and status of the projects.

• Handled the issues proactively to avoid any risks

Academic Projects :

Project Name: Android Otweet Role:

Survey, Analysis, Testing

Description of Project:

• Otweet is an android SNS application for your hand held device will make you

connected to the twitter a short blogging to upload your tweets, see others tweets and

upload photos from your mobile library itself.

Skill Sets:

Programming Languages: C, C++

Operating System: Window NT/2000/2003/2008, Windows XP

Automation Tools: Test link, Selenium, Bugzilla, Customer Service, software testing, Sikuli

Knowledge of MS word, MS Excel, MS Power Point and Photoshop

Academic Achievement :

• Certified for Major Training by Ducat Pvt. Ltd

PHP Technology Certificate Provided By Ducat Pvt. Ltd

• Certified for participation in IIT Roorkee Techfest

PERSONAL DETAILS

Date of Bir th: 29th A pril 1989

M a r i tal Status: S ingle

L anguages Known: E nglish, H indi and Marathi

Hobbies and interests: Sketching, Music and Reading Novel.

P ermanent Address: 6/17 Ramkrishna Puri, Thatipur, Gwalior, M.P. (474002)

DECLARATION

I hereby declare that all the details mentioned above are my own and are true to the best of my

knowledge.

Place: PUNE Shruti Ghanekar

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