Customer Service Sales
Resume:
Sherry Osterczy
Bronx, NY 10463
***************@*****.***
Skills-Abilities-Knowledge:
• A skilled competent trainer with 5 years of retail training and merchandising experience
with abilities in the areas of: media relations, sales, marketing and development.
• A hands-on, success-driven trainer who is committed to exceeding professional
expectations and ensuring exceptional customer service and company relationships.
• Flexible team player with a proven track record of prioritizing and completing multiple tasks
to achieve store and departmental goals of sales, merchandising and keeping outstanding
customer relationships.
• Successful Brand ambassador and corporate trainer for Beats Headphones, in charge of
marketing Beats headphones in stores and at large media events.
• Entrusted with Training in one on one and in large group training events on new product
not yet known to the public and validating detailed product knowledge. Trusted with duties
such as keeping highly confidential information in only the right hands.
• An excellent speaker with the ability to present and demonstrate product for large events
and excel through innovative techniques and out of the box thinking. Offers strong
interpersonal skills combined with demonstrated strengths in development, training and
facilitation. Combines superior acumen and group facilitation skills with the ability to
promote an all-inclusive, high-performing culture where team members embrace and
leverage others’ talents to achieve full potential.
• Proficient in:
o Windows 7/8 • Mac OS X (10.3 – 10.10) • MS Office (Mac and PC) • Office 365 •
MS Lync • Adobe CS 2-6 • Google Drive for Business • BlueJeans • SnagIt • MS
SharePoint • RSS
CORE COMPETENCIES:
Training & Development • Public Speaking • Planning • Merchandising • Leadership Skills
• Presentations • Organization Strategy Planning • Personal Leadership • Time
Management • Sales • Retail Management • Marketing • Media relations
Work History:
Premium Retail Sept 2013 – Present
Corporate Trainer/Representative of Beats Headphones
New York, NY
Job Summary
Employed for two years (most recent occupation), in charge of training, sales and customer
service. Moved up from sales associate to certified trainer quickly.
Duties:
• Organizing and attending media events for Beats Headphones
• Conducting sales events
• Providing excellent customer service
• Training new employees and best buy employees on all aspects of Beats
merchandise
• Visual Merchandising
• Attending weekly conference calls for organizational planning
Sherry Osterczy
1974 La Fontaine Avenue
Bronx, NY 10463
***************@*****.***
Cox & Kings G.S. USA April 2014 – February 2015
Contract Corporate Training
New York, NY
Job Summary
Employed temporarily for training employees and working with customers.
Duties:
• Consulting customers with visas and filling out confidential forms.
• In charge of delivering confidential information.
• Training employees on all aspects of customer service and filing important
information.
• Consulting customers through phone calls
Foot Locker March 2011–September 2013
Lead Trainer
New York, NY
Job Summary
Employed for two years, started as sales associate and moved up quickly to sales lead.
Duties:
• Customer service
• Cashier and cashier training
• Sales
• Answering phone calls
• Product placement
• Visual merchandising
• Employee training
• In charge of setting daily goals for teammates.
Education:
BMCC Sept 2011- Present
Monroe College- Introduction to business June 2010- Sept 2011
Contact this candidate