Customer Service Human Resources

KIKI M. HOWER, PHR

**** **** *** ********* ( Seattle, Washington 98116

C: 206-***-**** ( H: 206-***-**** ( *********@*****.***

HR PROFESSIONAL: Recruiter/Generalist

Results-minded Human Resources Professional impacting the growth of diverse

corporations by skillfully sourcing and procuring top candidates for multi-

level roles using strong analytical and administrative expertise. Fluent in

Greek with proficiency in intermediate Spanish.

. Strong knowledge of HR policies, procedures, and best practices

. Talented communicator and liaison between HR and business lines,

seamlessly interacting with broad audiences from applicants to high-level

managers and executives.

. Innate internal/external customer focus used to continually deliver

unparalleled service to target audience, resulting in consistently high

acclaim from senior leaders.

. Human Resources ( Recruiting ( Interviewing ( Employee Relations

. Regulatory Compliance ( Project Management ( Mediation ( Schedule

Management ( Client Relationship-Building ( Problem Resolution (

Organizational Development /Training

Professional Experience

Stay at Home Mother 5/2013-Present

PACIFIC MEDICAL CENTERS, Seattle, Washington ( 5/2011-5/2013

HR Recruiter/Generalist: Primary leadership force in sourcing, selection,

recruitment, and training of qualified union and non-union medical support

and executive staff across 11 locations. Organized and directed bi-weekly

new hire orientations, maintaining compliance with organizational mission,

policies, and philosophy. Liaise with senior managers to determine business

requirements and enhance employee screening and onboarding processes.

Deploy numerous methods to generate candidates such as web-based sourcing,

internet postings, internal/external networking, job fairs, and referrals.

Analyze and process employment applications, evaluate qualifications,

conduct phone screens, and schedule and conduct in-person interviews.

Perform pre-employment background and drug screening, process new hire

paperwork; develop training schedules and on-boarding strategy.

Select Highlights:

. Key contributor to core HR functions including monthly/quarterly audits,

employee benefits and wellness programs, and professional development.

Managed planning of multiple organization-wide employee appreciation

events.

. Played integral role in restructuring new employee orientation processes

and externship program, spearheading significant increase in program

efficiency and effectiveness. Developed onboarding plan for each new hire

with unit management.

. Credited with streamlining multiple HR administrative processes, cutting

costs while triggering measurable improvements in efficiency and staff

productivity.

. Pivotal driver in accelerating and completing hiring process for

'difficult to fill positions' within 1st month of employment, despite

challenges due to major transition within recruitment team.

. Teamed with HR leaders in developing and launching successful initiative

to enhance internal communications between managers and employees.

. Managed project of transitioning group of 40 displaced employees within

organization over a year period. Strong contributor to design and

implementation of organization funded employee re-training program for

displaced employees.

. Developed and managed employee uniform program via vendor and internal

employee website, working closely with new hires and management to ensure

seamless communication.

Northwest Staffing Resources (NSR), Kent, Washington ( 7/2008-2/2011

Recruiter: Identified and recruited qualified applicants to fill existing

and future vacant positions for a broad client base using strong screening

and interviewing skills for a regional staffing firm serving the Pacific

Northwest. Completed new hire documentation comprised of I-9s, employee

benefits, reference verification, background check, and other paperwork as

required by the client. Oriented new employee to industry safety

requirements as well as NSR and hiring company's protocols. Resolved

employee disputes through teleconferences and personal meetings, carefully

adhering to corporate policies. Orchestrated workers compensation claims

management, including generation of requisite Washington Labor and

Industries report. Tracked and secured applicable documentation from the

treating medical facility, working closely with third party claims

representatives on employee claims. Continued...

KIKI M. HOWER ( Page 2 ( *********@*****.***

NORTHWEST STAFFING RESOURCES Continued:

Select Highlights:

. Doubled branch revenue in 6 months as a direct contributor to the

facility's continued success.

. Restored a failing relationship with a key client by delivering

individualized customer service to meet their specified needs.

. Directed comprehensive account management for a key client employing 80-

100 temporary staffers, meeting with them weekly to address scheduling

requirements and any emerging issues.

. Briefed potential new and existing clients on company services and

contract levels as a keen negotiator skilled in securing optimal win-win

terms.

. Processed weekly payroll in conjunction with other team members as a

responsive resource proficient in handling staff compensation questions.

. Acted as branch point of contact for workers compensation/L&I claims

processing.

Integrated Medical Systems (IMS), Renton, Washington ( 3/2006-7/2008

Recruiter/Account Manager: Built company roster of available nursing

professionals for placement at medical facilities throughout Seattle and

Tacoma through cold calling, job fairs, and relationship-building with area

community colleges. Conferred with clients as needed on a daily and monthly

basis to continually identify and fulfill their staffing requirements as

well as to ensure continuing satisfaction.

Select Highlights:

. Verified credentials and renewals of contracted employees.

. Innovated efficient monitoring system to document expiration dates of

staff licenses and certifications.

. Promoted from initial hire as a Staffing Coordinator in recognition of

stabilizing leadership skills amid major change resulting in an

appointment equivalent to Acting Branch Manager for several months.

GMAC Insurance, Seattle, Washington ( 2/2005-2/2006

Claims Representative: Processed 10-20 new auto and bodily injury claims

per day while continually monitoring 300+ pending cases. Secured

statements, photos, repair estimates/invoices, and other relevant

information needed to document and resolve auto accident claims. Negotiated

and arranged acceptable repair reimbursements. Managed medical injury

claims, consistently following treatment progress and reviewing bills for

payment. Settled cases as necessary with attorneys.

Select Highlights:

. Initiated suspected fraud investigations in conjunction with an internal

special team.

. Praised by managing supervisor for routinely delivering "exceptional

customer service" and for contributing to a "stress-free interaction."

Education & Credentials

Professional in Human Resources Certification 2011, Seattle Pacific

University/Seattle Research Partners, Seattle Washington

Bachelor of Arts in Sociology, University of Washington, Seattle,

Washington

PROFESSIONAL DEVELOPMENT: SHRM SEATTLE CHAPTER, WASHINGTON STATE

EMPLOYMENT LAW/HIRING PRACTICES SEMINARS

Affiliations: SHRM National Member, Washington State Association of

Healthcare Recruiters

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