Customer Administrative Assistant

Tarji Beatty

Customer Relations Specialist - International Paper

Canton, MS

***********@*******.*** - 601-***-****

WORK EXPERIENCE

Customer Relations Specialist

International Paper - Richland, MS - June 2013 to Present

Accurately enter customer orders into order entry system

• Communicate status of orders to customers

• Performs checks on accounts for claims for billing review

• Accurately enter billed amounts into billing system

• Initiate entry of customer complaints into the customer feedback system

• Produce estimates and quotations for customers

• Coordinate warehouse inventories, reorder and ship quantities based on established parameters

• Work with operations and utilize scheduling system to achieve on- time deliveries

• Work with sales staff to ensure accurate and timely customer communications

Human Resource Associate I (Contract)

Entergy Corporation - Jackson, MS - June 2012 to May 2013

Managed requisitions in Erecruit

• Maintained candidate tracking

• Tracked and verified hiring compliance

• Coordinated on-boarding (job offer letters and packets)

• Compiled hiring activity data

• Performed PeopleSoft new hire data entry and verification

• Prepared new hire personnel files/documentations

• Handled data tracking and special projects

Administrative Assistant/HR Assistant

Dicks Sporting Goods - Madison, MS - August 2011 to June 2012

Payroll, Monitored payroll weekly budget, and corrected payroll discrepancies

• Ordered supplies, Received all merchandise, and took care of expenses

• Assisted with employee schedules and maintained employee files

• Verified I9 forms and entered information into everify

• Assisted with recruiting, Administered new hire paperwork, and training

• Processed damaged, expired, and theft products

Customer Account Executive

Comcast Cable - Madison, MS - May 2010 to March 2011

Handled 50 or more inbound calls a day

• Assisted customers with technical and billing issues

Inventory Analyst

Delphi Automotive - Clinton, MS - May 2002 to December 2009

Managed inventory and investigated negative inventory to prevent excess and obsolete material

• Coordinated the shipment of materials and products to ensure they were on time

• Made sure there was enough material available to make parts

• Emailed spreadsheets to schedulers weekly to coordinate the completion of customers' orders

EDUCATION

Bachelor of Science in Interdisciplinary Studies

Jackson State University - Jackson, MS

May 2013

Associate of Arts in Business Administration

American Intercontinental University - Hoffman Estates, IL

March 2009

ADDITIONAL INFORMATION

COMPUTER KNOWLEDGE

Microsoft Word, Excel, Outlook, PowerPoint, SAP, CMS, PeopleSoft, Kronos, Kiwi, Witron

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