Customer Service Sales
Resume:
Ryan P. Herrera
**** ****** **** **** ***. ***, Houston, Texas 77042
*****************@*****.***
OBJECTIVE:
Seeking for an entry level position in a Company where my skills and experience in financial management, sales, and
communications/customer services will be exercised to achieve organizational goal and professional growth
Summary:
Ryan is an associate with three and a half years of solid experience in retail marketing. Right after his graduation, he
joined Globe Telecom Inc., one of the largest telecommunications company in the Philippines, as a probationary retail
sales clerk. Normally, the company awards a regular position to its employees after two years, however, due to Ryan’s
hardwork and dedication, he was awarded a regular position with the Company after three months. He stayed with the
company for nearly two years until he received his petition to move in the United States.
After moving to the United States, he immediately joined Dillard’s Inc., an upscale department store chain in the United
States, as a Sales Associate. Ryan is a consistent top seller, thus, he normally receives an “exceeds expectation” rating
during performance reviews.
These experiences gave him the opportunity to develop excellent interpersonal skills, commitment to customer service
satisfaction, team player mindset and exceptional cash handling accuracy.
Lastly, Ryan has an on site experience in banking and office works during his on the job training for six months.
QUALIFICATIONS
• 3.5 years of experience in retail marketing
• Customer service excellence
• Cash handling accuracy
• Merchandising and stocking
• Ability to multi task
• Fluent in English communication, oral and written
• Proficient in MS Office application (Word, Excel and PowerPoint)
• Knowledgeable in softwares (ICS and Oracle)
WORK EXPERIENCE
Dillard’s Inc.
16517 Southwest Fwy, Sugar Land, Texas 77479
Oak Park Mall, 11601 W 95th St., Overland Park, Kansas 66214
Company Overview
Dillard’s Inc., is an upscale department store chain in the United States, with 299 stores in 28 states. Its main competitors
are Belk and Macy’s.
Work Description
Sales Associate, Dillard’s Sugar Land Texas
September 2013 – Present
Sales Associate. Dillard’s Overland Park, Kansas
June 2013 September 2013
• Responsible for maintaining excellent customer relation
• Generate sales
• Organize merchandise and stocks
• Provide an overly friendly environment for both customers and co employees
• Keep track of sales and decides whether to stock shelves
• Check inventory
• Assist customers in finding a particular product
• Informs customers of any promotional deals or other marketing strategies that may increase profitability for the
store.
• Completes the whole customer transaction, and often ring up customers with final sales.
Globe Telecom, Inc.
Dalahican Road, Lucena City Philippines
Company Overview:
Globe Telecom, commonly shortened as Globe, is a major provider of telecommunications services in the Philippines.
Formed out of a partnership between Ayala Corporation and Singapore Telecom, the company operates one of the largest
and most technologically advanced mobile, fixed line, and broadband networks in the country, and maintains a large
distributor and over the air reload network of retailers, distributors, suppliers, and business partners nationwide.
Work Description
Retail Sales Clerk
June 2011 – March 2013
• Courteously greet customers and efficiently process transactions within busy, fast paced retail environments
• Assists customers in their cellular phone needs such as prepaid sim card setting
• Operate cash register, scanners and computers to itemize and total customer purchases
• Collect payments and make change for cash transactions; and balance drawer at the end of each shift
• Assist with store stocking, floor sets and opening/closing procedures.
Entrepreneur Bank
Lucena City Philippines
Work Description
Internship New Accounts
June 2010 – December 2010
• Responsible for interviewing and engaging prospective customers inquiring about opening new accounts, such as
savings or checking accounts
• Greet and assist customers to ascertain their needs
• Interview customers who would like to start checking or savings accounts
• Ensure customers walk away educated about account benefits
• Perform teller duties
ACCOMPLISHMENTS:
• Commended by supervisors for flexibility in changing work hours when asked and filling in during scheduled off
days for absent employees.
• Honored with repeated awards for cash handling accuracy, with zero overages/shortages month over month.
• Displayed a positive, helpful attitude on a daily basis that was consistently praised by customers and employers.
AWARDS/CERTIFICATES:
• Dillard’s 2014 Pacesetter for Outstanding Sales, reaching more than $300,000 sales
• Dillard’s 2014 Pacesetter award for Customer Service
• National Certificate II in Shielded Metal Arc Welding, February 2013, Philippines
• Loyalty award in Maryhill College, School year March 2006 2007 Philippines
• Good leadership award, School year March 2006 2007, Philippines
• Gold medalist basketball in High school, School year March 2005 2006, Philippines
• Gold medalist in Quezon Secondary School Basketball League Year 2006, Philippines
EDUCATION:
Bachelor of Science in Business Administration
Major in Financial Manangement
Manuel S. Enverga University Foundation
Lucena City, Philippines
2006 – 2011
SEMINARS/TRAININGS ATTENDED:
• TESDA Shielded Metal Arc Welding Bridges Trade Test and Training Center, Inc.
On the job training January 2013 March 2013
• Metal Inert Gas”
Lucena Manpower Skills Training Center, Lucena City, Philippines
March 2, 2013
• May K Training
Globe Telecom, Inc., Mandaluyong City, Philippines
August 2011
• Enriching Financial Literacy Awareness on Insurance and Developing Corporate Social Responsibility
EMRC Main, Manuel S. Enverga University Foundation, Lucena City,Philippines
• Financial Planning and Investment
AEC Little Theatre, Manuel S. Enverga University Foundation, Lucena City,Philippines March 2011
• Preparing Young Professionals in the World of Work: Job hunting Strategies
AEC Little Theatre, Manuel S. Enverga University Foundation, Lucena City,Philippines January 2011
• Business Etiquette and Career Goal Setting: A Threshold a Quality Corporate
AEC Little Theatre, Manuel S. Enverga University Foundation Lucena City, Philippines September 2010
References, Transcript of Records and other documents will be furnished upon request.
Contact this candidate