Customer Service Grand Rapids
Resume:
Leonard Love
Grand Rapids, MI 49508
SKILLS SUMMARY
• Organizational skills • Strategic thinker
• Initiative to work independently • Assembly line production
• Fast learner • Business development experience
• Interpersonal skills • Production procedures
PROFESSIONAL SUMMARY
Grenzebach Corp (Contract Staffing Inc.) – Grand Rapids, Michigan January 2013 to
Present
Production Technician
• Set-up of production lines and cleaning of equipment for daily routine runs.
• Consistently met daily production orders.
• Adjust conveyors and materials for daily production runs.
• Continuous Improvement foe new line in GORM Department.
• Updated daily tracking logs for general production.
• Training of staff on production and daily achievement goals.
• Maintain and repair conveyors/modules as needed.
Amway (Contract Kelly Services) – Ada, Michigan June 2012 to December 2012
Production Line Set-up Mechanic
• Set-up of production lines and cleaning of equipment for daily routine runs.
• Consistently met daily production orders.
• Matched raw materials for daily production runs.
• Involved in Continuous Improvement Team for Department.
• Ensured case labels and box end labels are ordered and tracked through the system.
• Updated daily tracking logs for general production, packing, and assembly.
• Responsible for planning and achieving daily quality production requirements and
efficiencies on the line.
• Repaired and maintained machinery as needed
Reach 1 Entertainment – Grand Rapids, Michigan January 2010 to current
Graphic Designer/Owner
• Basic design of Flyers, Poster and desired graphics for clients.
• Planned and laid out work to meet production and schedule requirements.
• Developed media kits.
• Created and executed marketing/PR campaigns, including new product introductions and
existing product development.
Planned and executed events and marketing programs, producing five times target
•
number of qualified leads.
Utilized HTML coding strategies to design dynamic email messages and tracking
•
software to follow customer conversation rates, increasing email campaign efficiency.
Kerry Ingredients – Kentwood, Michigan March 2007 to January 2010
Production Line Set-up/ Sanitation
• Set-up of production lines and cleaning of equipment for daily routine runs.
• Consistently met daily production orders.
• Matched raw materials for daily production runs.
• Verified materials and weight requirements met production standards (boxes/cereal were
filled and packaged correctly).
• Scheduled employees for all processed jobs for production having Promise Sheets
available daily for productions.
• Coordinated the shipping status of all goods; prepared all export documentation.
• Ensured case labels and box end labels are ordered and tracked through the system.
• Updated daily tracking logs for general production, packing, assembly, and master
sanitation
• Responsible for planning and achieving daily quality production requirements and
efficiencies on the line.
• Repaired and maintained machinery as needed.
Steelcase – Grand Rapids, Michigan May 2001 to January 2008
Break Press Operator and Chair Assembly
• Packed and assembled chairs and frames for Distribution in the U.S.
• Logistics operations Run Hydraulic brake press.
• Used propane forklift to load trailer at warehouse.
• Coordinated and supervised assembly work for couplers and rolling assembly crews.
• Fabricated large and small parts per drawing and assembled parts as required.
• Supervised and motivated staff and management.
• Troubleshoot problems with equipment, devices or products.
• Started up and shut down processing equipment.
• Loaded and unloaded pieces into boxes for shipment.
• Properly utilized warehouse equipment and tools to increase productivity, efficiency, and
safety.
• Staged final products for shipment.
• Assembled product containers and crates.
• Loaded flat bed by forklift and hand truck.
AAA – Grand Rapids, Michigan October 2005 to August 2006
Call Center Management
• Helped and assisted Clients with Road Assistance and Membership details for their
accounts.
• Provided customer service for an average of 60 calls per day, answering customer
inquiries, solving problems, and providing new product information.
• Assisted customers in person and via telephone.
• Served as main liaison between customers, management and sales team.
Valley City Plating – Grand Rapids, Michigan May 2005 to October 2005
Shipping Receiving Coordinator
• Coordinated and scheduled all incoming and outgoing of products.
• Scheduled of all processed jobs for production having Promise Sheets available daily for
Productions.
• Ticketed printing for daily activities Coordinates the shipping status of all goods;
prepares all export documentation.
• Paid various vendors for raw materials; invoices and collects payment from appropriate
factories.
• Ensured case labels and box end labels are ordered and tracked through the system.
Bentler Automotive – Grand Rapids, Michigan August 2003 to May
2005
Machine Operator
• Adjusted alignment of drills, cutters, dies, guides, and holding devices.
• Assembled of Automotive door beams for all makes of cars.
• Coordinated and supervised assembly work for couplers and rolling assembly crews.
• Helped achieve company goals by supporting production workers.
• Maintained proper stock levels on a line.
• Started machine operations by inserting control instructions into control units.
• Involved in environmental studies KANBAN, and Safety teams.
McGraw Hill Publishing- Grand Rapids, Michigan October 2001 to March 2002
Production/Distribution Team Leader
• Instructed and trained employees to properly package children’s books.
• Supervised 30 employees.
• Organized and inspected inventory stock and set-up damage control area.
• Coordinated and arranges shipments.
• Coordinated the shipping status of exports; prepares all export documentation.
• Ensured case labels and box end labels are ordered and tracked through the system.
Wireless City Inc. – Grand Rapids, Michigan January 1999 to September
2001
Customer Service Manager
• Instructed and consulted customers in the areas of Cellular and Paging.
• Specializing in T-Mobile (Voice stream), Sprint/Nextel and ATT products.
• In charge of Inventory Control and Order Processing.
• Involved in collections, follow-ups and disconnection of merchandise.
• Conducted inside/outside Sales as needed.
Irwin Seating Co – Grand Rapids, Michigan September 1995 to June 2001
Production Line & Safety Representative
• Prepared and set-up production/assembly lines of Auditorium Seating.
• Used of AS/400 systems for tracking daily production runs.
• Involved with the Safety Team for lean manufacturing in the plant.
Involvement to help implement different ideas for Continuous Improvement Committee.
•
Maintained inventory control and order placement for all auditorium products.
•
Involved in restructuring of production lines to maintain improved efficiencies.
•
Recorded numbers of units handled and moved, using daily production sheets or work
•
tickets.
Aldelano Corporation – Grand Rapids, Michigan January 1993 to September
1995
Shipping/Receiving Supervisor
• Preparation for shipping and receiving for different customers.
• Accounts receivable, manifesting and daily routines for transfers.
• Implemented different strategies for Continuous Improvement Committee.
• Inventory control and order placement for all products.
• Involved in training for different areas of design.
Computer Software
Word Dreamweaver Photoshop
Excel Flash Illustrator
PowerPoint HTML After Effects
Access Fireworks MX Avid Media Composer
AS 400 CDS/MAC PAC Programs
EDUCATION
Grand Valley State University 2009
M.B.A. Finance Management
Texas Southern University 1991
B.A. Business Management
References
Jeff Davis 941 Diamond Ave. Grand Rapids, MI 616-***-****
3075 30th ST SW.
Bill Burress Grandville, MI 616-***-****
Charles Booker 4155 Poinsettia S.E Grand Rapids, MI 616-***-****
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